Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine

Spacious

The hot breakfast was great and the indoor pool area was very nice. Room was very spacious. But we were there for 4 days, and housekeeping never came until two hours before our checkout time on the day we were leaving. So our trash was never taken out, towels never replaced, etc for our entire stay. Not a huge deal, just thought we’d get a little more service for it being a Hilton hotel. Also, the main areas and hallways were dirty. Floor especially. Needed a good vacuum on the carpets and a mop on the hard floors. Not a terrible stay, but expected more for the price and the name.

Breakfast was OK

Water was leaking from the ceiling in the bathroom. I was also charged $26 for who knows what for on my CC

Nice Hotel. Liked the kitchen we had.

The lobby area was subpar; it could have been cleaned better. The sofa’s were badly stained in the breakfast area. The hallways on the way to our room had random particles, like it needed to be vacuum. The rooms where subpar for the price that was paid; they could have been cleaned better, there where like coffee splatters or rust on the side of the refrigerator; the floors had little crumbs like they needed to be swept; the pillows were flat in the room on the left; we saw a spider and cricket in the room in the right and there appeared to me mold or dirt on the molding around the tub. I was disappointed because I invited guest to stay with me and they were complaining.

I've stayed at this hotel for the last five years whenever I visit my family in the US. This time, however, I'm seriously considering looking for another option. The property seems neglected. My room (400) had a broken air conditioner, and the portable units they provided were unbearably loud. The bathtub drain was clogged, the toilet didn't work properly, and it was leaking water. The breakfast was also very poor. The only redeeming quality was the excellent service from the front desk staff.

I've been staying at this hotel for the past five years when visiting family in the U.S. This time, however, I noticed a significant decline in the property's condition, along with a lack of supervision and maintenance in the rooms. My bathroom had several issues: the tub wouldn't drain, the shower head sprayed water everywhere, and the toilet sometimes malfunctioned, causing leaks and a lot of noise. There was a shortage of towels, and the soap dispenser was empty. The sofa bed also didn't have any bedding, and there was no bathmat. Although I reported these problems to the front desk, it took a long time for anyone to address them. This slow response suggests a lack of staff. Another issue was the lack of daily housekeeping, which made the experience feel more like staying at a motel. I was quite uncomfortable and am now considering staying at the Hyatt Place or SpringHill Suites next door for my future visits.

The room was perfect for my family. We were comfortable and it was spacious,

I liked the property but it needs some updating.

2nd time staying there, we will stay again.