Homewood Suites by Hilton - Oakland Waterfront

Very good customer service and wonderful breakfast! Enjoyed free dinner as well!

The staff was wonderful

I did not like the fact that I paid a lot for a room with breakfast included but to get PLASTICWARE !!!come on !!! and empty bottles of milk ?

The location was perfect, the rooms clean and excellent toiletries Would definitely use this hotel again if in the area

Everything was good

While I would give the hotel credit for cleanliness, and even points for cosmetic appearance (except for the rusty water stains running down the side of the building from the air-conditioning units). The functionality of the unit was nonexistent. When we arrived after bringing our stuff in and unpacking, the priority for us was food. The burners didn't work. Then, the light bulb for the desk was burnt out. My husband went down to get a new lightbulb and to ask about the burners & was told maintenance already went home and that they were full for the night, so we could not be moved until tomorrow. Then, we found out the bathroom fan was not working. The bedroom window would not latch and the sound from the street was like it was open -unlike the other window in the room. The bathroom sink was missing the plug to hold water in the sink. Some of the dishes were not clean and so we put them in the dishwasher and the container for the detergent would not latch. We had to get up very early to attend a competition our students were in at UC Berkeley. We went to turn on the shower and the knob just went round and round. Luckily, my parents had this problem at one time in my life and I had a tiny screw driver with me. It was enough with a little work to get the shower turned on and try to find an appropriate temperature. We were gone all day at the competition and returned too late to make it worth moving to another unit since we would leave in the morning. We received a text as we were vacating the room, asking how our stay was from a Hilton representative named Layla . My response was a 2 out of 5. I received a text asking if "there was a convenient time to give you a call?" When checking out, I asked the front desk if Layla worked here and she said I’m Layla. She asked, what do I want? I said, you text me that you wanted to talk. She said that it was just an automated response. She seemed to back away from taking ownership of the text as if she didn’t text me. She jumped to defending her attempt to solve the burner issue without asking what else was wrong. She assumed the two burners was it. When I said there were several other issues her attitude and tone led me to say but if you don’t want to hear about it I can just leave! She said "OK!!!!" When I said that is poor service, she asked what else was wrong? She tried to justify that it was our fault for the inconvenience because she could have moved us the 2nd day of our 2 days stay. I explained we were at the competition all day. Eventually, she listened to what the other issues were and wrote them down on a sticky note. I presumed she was going to inform her supervisors of our issues & I would be hearing from them. So far nothing.

At 9:00 pm such a loud noise could be heard in our room, security came and checked we had to pack up all our stuff I was ready for bed I had to get dressed! The next morning I was my hair and no hair dryer in the room! Very poor. We are Hilton members and have stayed there before.

Loved the water views and having a room with a kitchen.

There were ants. And I was surprised that complimentary bottled water wasn’t provided.