Gran Festivall Resort

The property was well maintained, the buildings are old, and the rooms should be fixed up a bit. Well laid out.

I like everything nice and clean everything was great. Except no coffee machine in our room I was it

Beach is beautiful , very clean , food is decent could be better

Rooms were just disapointing, the airconditioner did not work and they took an entired day to fix it, and it did not cooled proper. One of the rooms showers only worked woth hot water and no cold water so it was just scolting to shower the kids their. Towels were just bad, room had lottle animals over all disapointed. Front desk staff were not helpful at all. And we good food poison, my mom and my self and 2 of my boys.

I was so disappointed with the service and the room. It is an Old Hotel. Not clean and sadly In our room was not clean and we didn’t have towels and amenities like soap and shampoo.

This place was a big disappointment for my family & it put a damper on our vacation. First of all, the rooms were disgusting to say the least. It is crumbling with a decor of the 70’s and not up to par. The sheets of the bed had a huge foot stain, the room smelled like mildew, the kitchen & bathrooms was gross & I paid 7 nights for this? I was not happy at all. The food was cheap & gross. The kids pool had a dirty diaper in the middle of the island so that did it for me. Need I say more? Oh, & if you go hang out at the pool once the sun goes down good luck with those mosquitos. They eat you alive. I checked out the very next day. I made an excuse of an emergency since I did not want to get any type of compensation whatsoever but since it was a prepaid package through Expedia I was concerned about getting a refund but I was told it was up to the hotel. Well I spoke to the Manager at the front desk & told me that I would get a refund. Long story short, we had to cough up more money to stay at Barcelona which was a delight & up to my standards & I am writing this 4 months later & never got my money back of $600 . I lost all that money. I made numerous attempt to reconcile at least something but all that Expedia offered me was 20 lousy dollars. GTFO! I will never ever book with Expedia ever again. How dare you represent a crooked hotel to your customers. Please stay away from this dump. I would hate for you to waste your money like I did & I have pictures to prove it.

very disappointed on my stay this resort is very run down and needs a mayor upgrade, all of the rooms are very far from the center of all of the activities, and you need to be constantly walking up and down a lot of stairs, this could be ok but I have a small child with a stroller and you can’t really go around the stairs.

Property is falling apart. Cleaningless os not there priority. Staff seems like they aremt happy to help you. The villas are dirty. Found hair in shower along with a frog. Also i got food poisoning. Very bad experience over all. Will not be returning.

I really don’t recommend this resort to anyone. Poor maintenance, cheap food and drinks. The rooms are far away from the beach and pool ( they have only one pool 😖) the rooms are old., everything is old and the worst part they want to charge like a 5 start resort. If I could I will give it -5 stars. please dont spend your time and money there.

Was not happy at all I will not be coming here again