Hilton Garden Inn Independence

Great stay

This was a nice stay. The hotel is tired and could used a remodel but it was clean. Probably the cleanest hotel we have stayed in a bit. The front desk was polite when needed. The air was set at 68 when we entered so that was a pleasant change as well.

staff was very nice. but would not have stayed if we knew that you had taken out the fire pit. there was no perk to staying you had to pay for breakfast.

Clean courtesy nice. Close to bike trail

Not always available when I come to town

I liked the ease of the hotel. I always use the digital key. It saves so much time and is so easy. My only complaint is the bathroom has a very low yellow light. It made putting makeup on very difficult. I also prefer an area for charging that the cords can go directly in. I had to charge my phone in the car as I had forgot the adapter.

Helpful staff

The beds were extremely uncomfortable, and the pillows are way too soft. They are not up front about breakfast costing money.

The hotel pool & hot tub was dirty. Rooms were clean except the vents & filters in the heat/air, these were full of dust. For people that have allergies & asthma this wasn't good. We didn’t have hot water & when we thought we would it was only lukewarm. One of the elevators wasn’t working on Saturday.It was working the first night we got there but then stopped. The only other elevator was barely working. During checkout I had brought it up all she said was I will let the engineer know. No offer for inconvenience or anything. One of the housekeepers showed more remorse for the inconvenience than the front desk. He apologized for all the inconvenience that went on this weekend & hopes this doesn’t stop from coming back. One of the workers that was doing the food area on Saturday morning she was very nice even though it was open yet she went back & filled my cup with steaming hot water for my coffee (that I brought myself). The breakfast was ok. I didn’t care for the set up. I wish it had waffle maker so I could have just made a waffle along with the eggs bacon etc. we didn’t have time to sit & eat.Now back to checkin. There was only 1 person at front desk and did a great job. It was a busy place with so many trying to checkin and others trying to buy goodies in the little snack area. She was very nice & apologetic for such a long wait.Hope they do deep cleaning filters & vents. Hopefully figures out the issues. If it wasn’t for the issues I would have gave all stars.

No hot water and looked old

Very convenient

We had to move due to a non working stool issue. Otherwise the stay was pleasant.