Pueblo Bonito Mazatlan - All Inclusive

I stayed at Pueblo bonito Mazatlan for a week with my husband and toddler. Starting off wasn’t so good because we arrived at 10:30 pm and restaurants were closed so we ordered room service, we were starving from traveling all day and ordered about 2 plates each. The person on the phone for room service was so rude and said your ordering too much food and system says it’s only 2 people in ur room. We are going to charge you double for your room advice delivery fee. I was upset but front desk called them and cleared it up and it was fine. If I’m paying full price for a 4 year old to be there , she should be put in the system as another guest because this was an issue a few times….. so Pueblo bonito please do better as this causes a huge inconvenience. Aside from that, the entire trip was amazing. The restaurants on site were delicious, staff was amazing and our room was beautiful. It was a wonderful family vacation and we will be back! If you stay there you can go to the aquarium of Mazatlan for free! And it’s such a gorgeous aquarium and well worth visiting. Take an uber not a taxi! The uber is only $5! I highly recommend staying here, especially with kids as it’s very kid friendly. Get the all inclusive , it’s worth it. If you don’t have kids I wouldn’t suggest it because it’s very family friendly and you will prob get splashed while having a drink in the pool….. Pueblo bonito Pacifica in Cabo is an amazing adults only option that I have gone to before.

Room service never cleaned coffee pot or there çoffee cups

Considero que es de los mejores hoteles en Mazatlán, sin embargo creo que deben considerar mas la variedad de comida, el mismo menú en Cilantros a diario no es bueno para su clientela (imagina el que tiene todo incluido y se hospeda por varios días), además el servicio ahí fue muy lento, los meseros deben mejorar su atención.

Everything exceptional!!

Wrong room was assigned when we checked in, had to go and change it

Loved the beach access. Paloma restaurant was amazing! Staff are amazing! Our room was perfect with an excellent balcony and view of the ocean!

Many things to like about Pueblo Bonito...the food, the cleanliness, great maid service, lovely beach. Only thing lacking was entertainment in the evening.

Nothing

We had a wonderful 2 week stay here last March and we just finished booking our second trip there for the end of this February - mid March. We can't say enough about the wonderful staff , excellent food, and our great rooms (we are really hoping that our request to get our same beautiful rooms as last year can be met by the hotel) This will be our 2nd but not last stay at the Pueblo Bonito. Very happy with this hotel which certainly met and exceeded our expectations! Thank you to the wonderful staff who made our entire stay so enjoyable - see you soon!

ABSOLUTELY will be coming back staff was super nice and friendly!