Pueblo Bonito Mazatlan - All Inclusive

THERE WERE TWO ISSUES THAT I DID NAT LIKE AT ALL 1) IN MY RESERVATION WAS INCLUDED A WELCOME PACKAGE THAT EXPEDIA GRANTED ME BECAUSE OFMI LEVEL OF CUSTOMER I WAS TOLD AT CHECK INN IT WAS NOT IN MY ROOM BUT YOU´LL DELIVERED LATER THAT SAME DAY AND YOU NEVER GAVE IT TO ME 2) I HAD DINNER AT CASA 46 AND AT THE TIME OF CHECK OUT YOU TRIED TO CHARGE TIP TO ME CAUSE THE WAITER REPORTED TIP AS NOT PAY BUT IN FACT IT WAS CHARGED AT MY AMERICAN EXPRESS AND I SHOWED THE VOUCHER TO THE FRONT DESK

Perfect

Everyone was very friendly

Our stay at this hotel was honestly disappointing. There were long lines and it was always crowded at the restaurant, and the buffet was very poor – it was only available for breakfast. For lunch and dinner, food options were extremely limited and the quality was just average. Even though we had access to use another hotel as well, that one also had a very poor buffet, long lines, and only limited Mexican food with no international options. On check-out day, they removed our wristbands at 11 am and said we could still use the facilities, but they didn’t give us any towels, food, or even a glass of water. We had to wait around 6 hours in the hot and crowded lobby until our transfer arrived. Also, the elevator was out of service for the first two days, so we had to walk up four floors using the stairs. What bothered me most was that everything I read in reviews on different websites about the food and facilities was exaggerated. In my opinion, this hotel is extremely overrated and I definitely do not recommend it . Nuestra estancia en este hotel fue bastante decepcionante. Había largas filas y mucha gente en el restaurante, y el buffet era muy pobre, solo estaba disponible para el desayuno. Para el almuerzo y la cena, las opciones de comida eran extremadamente limitadas y la calidad era normal. Incluso teniendo acceso a otro hotel, ese también tenía un buffet muy pobre, filas largas y solo comidas mexicanas limitadas, sin ninguna opción internacional. El día del check-out nos quitaron las pulseras a las 11 am y nos dijeron que podíamos seguir usando las instalaciones, pero no nos dieron toallas, ni comida, ni siquiera un vaso de agua. Tuvimos que esperar unas 6 horas en el lobby, que estaba caluroso y lleno de gente, hasta que llegara nuestro transporte. Además, el ascensor no funcionó los dos primeros días y tuvimos que subir cuatro pisos por las escaleras. Lo que más me molestó fue que todo lo que había leído en los comentarios de diferentes páginas sobre la comida y los servicios estaba muy exagerado. En mi opinión, este hotel está extremadamente sobrevalorado y no lo recomiendo para nada.

We were looking forward to our stay at Pueblo Bonito Mazatlan. It started awkwardly. After checking in, we were told to visit another desk where our bracelets would be activated. This also included being invited to attend a breakfast in a different hotel (Emerald Bay) for a sales pitch. Not the idea of relaxation after a flight. Dining was OK but the drinks felt very watered down. There was a “Banda” on the beach playing music. Unfortunately, they were loud and out of tune. They were more of a nuisance than a picturesque element to our stay. It made watching the sun set unbearable. Getting a place on the beach was also a struggle. There was a single row of palapa for a very big hotel. We had to secure a spot at 6:00 am. This must have been worse for families with children who could not be up at 5:30 to get a spot under the shade. The guests were also not entirely wonderful. There was trash on the beach every day, as well as in the property. People left food in the hallways and it would take hours for it to be picked up. There were a couple of dead roaches every day in the morning in the hallway. The fitness center was also small (less than 80 sq ft) with one treadmill, one bicycle, and some dumbbells. The one in Emerald Bay was better—an actual fitness center—but it involved taking an uber or the not too frequent shuttle between the properties. This was quite inconvenient (and wasn’t clear in the marketing for the hotel). Mazatlan is beautiful. But not this hotel.

Excelente !!!

Really nice and beautiful

Great time

Great, comfortable stay

Waiters and staff are amazing at pueblo bonito.