Pueblo Bonito Mazatlan - All Inclusive

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The best place we been

Como siempre excelente estancia. Todos súper amables y serviciales, la comida deliciosa.

The food is not all that, alcoholic beverages were not good. The beverages were super high in sugar with no taste of alcohol. The setup of the room is not well designed. I had to move one of the beds extremely close to the closet so we could get through. The rooms only had 1 drawer, not enough to put our clothes away. The gym is super small & fills up very quickly. All the machines from the gym very dusty, had bleach to clean it but nothing to wipe it with. The AC in the gym was off & it was so hot.

Loved it!

Alfonso Gonzalez and Alfonso Tostado were the best!!! Such great service :) Definitely recommend for others to try out!

Diana at concierge went way beyond any expectations we could possibly have had. She did the impossible. I spent days hunting for a skim board for the beach. In a few hours she not only found one. (a needle in a haystack in Mazatlán) but had it delivered to the hotel and brought it out to the beach to us. She helped us organize a tour when ours cancelled last minute. It was one miracle after another. A magician. Diana and all the staff here at Pueblo Bonito Mazatlán are amazing.

This hotel is very nice and clean ,the service is excellent since you arrive, the waiters area always checking to see if we need anything, we love the Sunday brunch that they have and the Italian restaurant

The 4 of us traveled for a short AI family vacation. We stayed 4 nights. I didn’t realize there was a difference staying at PB Mazatlán and PB Emerald Bay. We stayed at PBM, but enjoyed PBEB more. The thing we really didn’t like about PBM were the bands playing on the beach. It was so noisy!! More than one band was playing Banda music on the beach, while the resort was playing music by the pool and guests had their own little speakers. So we honestly spent pool days at PBEB. But, at PBEB the beach wasn’t as fun to swim in bc there were definitely less waves. Another thing, the food was good as long as we stayed away from the buffets. Cilantro’s was nice and so was the Asian type cuisine at the other restaurant. I wish the menus would change nightly. The service everywhere was good. At the pool, some servers were better than others, but no one came by often to clear plates and cups from poolside, so that caused more birds to be picking at plates and therefore more poop around the pool chairs and umbrellas. The shuttle two and from both resorts was very useful. But, the earliest you go was about 10:30 am and the soonest you could get the next shuttle was 4pm. So you’re pretty much stuck at one hotel until the next shuttle, unless you take another form of public transportation. The hotel did have a fishing company come by to see if anyone was interested in fishing. We did the deep sea fishing, at $100 per person and had the BEST day! It was a good trip, but I won’t be back.

Food was not very good, staff was rude, pool was hot. Not very many options for dinning.