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8.5 / 10 Guest Rating

SureStay Hotel by Best Western Helen Downtown

8396 South Main Street, Helen, us

SureStay Hotel by Best Western Helen Downtown - main view

About the Property

Alpine-Inspired Motel with Heated Pool and Spa Baths

Continental Breakfast and Convenient Amenities

Indulge in a relaxing stay at Best Western, where every room offers a small refrigerator, microwave, and cable TV. Start your day with a delightful continental breakfast before taking a dip in the heated outdoor pool or enjoying a soothing spa bath in select rooms.

Explore Nature and Nearby Attractions

Stay connected with free property-wide WiFi as you plan your adventures to Chattahoochee River, Unicoi State Park, Chattahoochee National Forest, and Yonah Mountain Vineyards. With convenient access to hiking trails and local vineyards, there's something for everyone to enjoy just minutes away.

Book now and experience the perfect blend of comfort and convenience at Best Western.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
King Room - Non-Smoking - Photo 4
1/4

King Room - Non-Smoking

The unit offers 1 bed.

30 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

1 King Bed, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$177.03

$141.62

Includes taxes & fees
Double Room with Two Double Beds - Non-Smoking - Photo 1
Double Room with Two Double Beds - Non-Smoking - Photo 2
Double Room with Two Double Beds - Non-Smoking - Photo 3
Double Room with Two Double Beds - Non-Smoking - Photo 4
1/4

Double Room with Two Double Beds - Non-Smoking

The unit offers 2 beds.

30 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

2 double beds, nonsmoking

Non-refundable
Breakfast Included
20% OFF$165.61

$132.49

Includes taxes & fees
King Suite with Spa Bath - Non-Smoking - Photo 1
King Suite with Spa Bath - Non-Smoking - Photo 2
King Suite with Spa Bath - Non-Smoking - Photo 3
King Suite with Spa Bath - Non-Smoking - Photo 4
King Suite with Spa Bath - Non-Smoking - Photo 5
1/5

King Suite with Spa Bath - Non-Smoking

This suite features a fireplace. The unit has 1 bed.

45 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Suite-1 King Bed, Non-Smoking, Whirlpool, Microwave And Refrigerator, Wi-Fi, Continental Breakfast

Non-refundable
Breakfast Included
20% OFF$188.41

$150.73

Includes taxes & fees

Guest Reviews

8.5
Excellent1495 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the helpful staff.

Categories

Cleanliness7.5
Service9.5
Location9.5
Room Quality8.0
Amenities8.5
Value for Money8.5
Food and Beverage7.5
Overall Experience9.0

Select topics to read reviews

C
Cochran-ArnoldusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 27, 2026

"Exceptional"

10.0
Helpful?
J
jacksonusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 26, 2026

"Exceptional"

9.0

Parking lot

Helpful?
A
AlishausUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 25, 2026

"Good"

1.0

I couldn’t tell you bc I didn’t stay.

I wasn’t able to stay at this hotel bc they sold my room. We got caught up with tubing and went to check in around 7 and they sold our room. Had to go hunting for another hotel.

Helpful?
C
ChristinausUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 25, 2026

"Excellent"

8.0

Room location, staff.

Helpful?
D
DianausUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 23, 2026

"Exceptional"

10.0

This had to have been one of the nicest handicap rooms we have ever had. Staff was very friendly. Will definitely stay here again.

The pool area. Enclosed in. Hot

Helpful?
J
JessicausUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 23, 2026

"Si no fuera por el olor a cloro de las sabanas seria perfecto!"

7.0

Muy limpio, buena localización, personal amable, buen desayuno.

Que olia demasiado a cloro en todo el cuarto y el olor venía de los tendidos, ni abriendo la puerta un rato se fue el olor.

Helpful?
D
DeeusUS
Verified booking
couple
Standard Room
Stayed in Jun 22, 2026

"Would not stay here again."

5.0

Good location, staff, and cleanliness. The picture showed a king bed with a large jet tub and this was misleading. It had a standard tub and was very overpriced for a standard tub.

The mattress was WORE OUT with two large crater like indentations in it. I can't believe it. That's the most important item in a hotel room.

Helpful?
A
AdelausUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 20, 2026

"Meh hard to sleep with yelling"

3.0

Cute building

Loud people shouting all night

Helpful?
K
KevinusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Exceptional"

10.0

Connor at the front desk was amazing. Made it a very great experience.

You can tell there were a lot of cosmetic repairs that were poorly done.

Helpful?
H
HeatherusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Good"

6.0
Helpful?
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