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6.8 / 10 Guest Rating

Quality Inn & Suites West Bend

2433 West Washington Street, West Bend, us

Quality Inn & Suites West Bend - main view

About the Property

Indulge in Comfort and Convenience

Located in the heart of West Bend, WI, the Quality Inn & Suites offers a prime location near popular attractions. Relax and Unwind in the indoor heated pool and hot tub after a day of exploring the nearby Riverwalk and museums.

Modern Amenities for a Pleasant Stay

Enjoy complimentary perks such as free breakfast, Wi-Fi, and local calls. The newly remodeled guest rooms feature everything from plush pillow-top mattresses to in-bath whirlpools for ultimate relaxation.

Business-Friendly and Pet-Friendly

For business travelers, take advantage of copy and fax services, while all guests appreciate the convenience of on-site laundry facilities and ample parking. Plus, this pet-friendly hotel welcomes your furry companions for a small fee.

Book your stay at Quality Inn & Suites for a memorable experience!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Pets allowed
Hot tub/Jacuzzi
Heated pool
Front desk (limited hours)

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
1/3

King Room - Non-Smoking

A satellite cable TV is included in this room, along with a fridge and DVD player.

21 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerHair dryerRadioDeskHeatingSatellite channels

ROOM, KING BED

Non-refundable
Breakfast Included
20% OFF$117.93

$94.34

Includes taxes & fees

ROOM, KING BED

Free cancellation
Before Jun 28 (1 days)
Breakfast Included
20% OFF$128.24

$102.59

Includes taxes & fees
Queen Room with Two Queen Beds - Non-Smoking - Photo 1

Queen Room with Two Queen Beds - Non-Smoking

A satellite cable TV is included in this room, along with a fridge and DVD player.

21 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerHair dryerRadioDeskHeatingSatellite channels

ROOM, 2 QUEEN BEDS

Non-refundable
Breakfast Included
20% OFF$131.18

$104.94

Includes taxes & fees

ROOM, 2 QUEEN BEDS

Free cancellation
Before Jun 28 (1 days)
Breakfast Included
20% OFF$142.65

$114.12

Includes taxes & fees
King Suite- Non- Smoking - Photo 1
King Suite- Non- Smoking - Photo 2
1/2

King Suite- Non- Smoking

The double room provides a tea and coffee maker and heating. The unit offers 2 beds.

28 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerHair dryerRadioRefrigeratorDeskMicrowave

SUITE, KING BED

Non-refundable
Breakfast Included
20% OFF$131.18

$104.94

Includes taxes & fees

SUITE, KING BED

Free cancellation
Before Jun 28 (1 days)
Breakfast Included
20% OFF$142.65

$114.12

Includes taxes & fees

Guest Reviews

6.8
Good310 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness5.0
Service9.0
Location8.5
Room Quality6.0
Amenities6.0
Value for Money7.0
Food and Beverage8.5
Overall Experience4.5

Select topics to read reviews

D
DanielusUS
Verified booking
couple
Standard Room
Stayed in Jun 10, 2026

"Somewhat disappointed"

5.0

Not much

Very out of date

Helpful?
T
TamarausUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 1, 2026

"Comfortable but dated facility"

6.0

Decent breakfast, friendly staff

Toilet was stained and flushed very slowly, key fob to pool area was very difficult to get to work, jets on hot tub were barely working

Helpful?
T
TravisusUS
Verified booking
family_with_children
Standard Room
Stayed in May 26, 2026

"Didn’t stay and was still charged. Horrible experience and horrible customer service"

1.0

Nothing. The pool and hot tub were out of order so we did not stay. We were told that since we just reserved the room that we shouldn’t be charged since didn’t actually pay for anything yet. It was my daughter’s 10th birthday and the whole point in the hotel was the pool and hot tub. I want a refund.

Everything. The pool and hot tub were out of order so we did not stay. We were told that since we just reserved the room that we shouldn’t be charged since didn’t actually pay for anything yet. It was my daughter’s 10th birthday and the whole point in the hotel was the pool and hot tub. I want a refund.

Helpful?
T
TomusUS
Verified booking
family_with_children
Standard Room
Stayed in May 26, 2026

"Exceptional"

10.0
Helpful?
M
MelissausUS
Verified booking
solo_traveller
Standard Room
Stayed in May 18, 2026

"Good"

1.0

Nothing!

When I arrived there was a note on the door to the pool that the pool and hot tub were broken, wasnt told about this prior to arriving. I asked for a refund on my 3 night stay and they offered 15%, after contacting booking.com and having them reach out to this place I got an almost full refund! The staff had no cares about anything and were very rude. I ended up booking and staying at a hotel across town!

Helpful?
J
JenniferusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 17, 2026

"Good"

2.0

Nothing

Dirty, smelly, horrible. Pool was closed down. Someone was even tasting the gravy on the serving spoon for breakfast. Not worth anything near what we paid. What a waste of money! Will never stay at another Quality Inn.

Helpful?
S
SusanusUS
Verified booking
solo_traveller
Standard Room
Stayed in Apr 29, 2026

"A place to sleep"

6.0

The room was very spacious, side chair comfortable, king size bed great, clean and comfortable. Bathroom clean. Was good for our one night stay.

The hotel and rooms are very much in need of updating. The desk chair broke tips to one side, couch old and well used, TV stand workable but needs replacement.

Helpful?
K
KathyusUS
Verified booking
couple
Standard Room
Stayed in Apr 12, 2026

"Horrible"

1.0

Horrible experience. We arrived about 330 pm. Told them my name n showed them my paper you emailed me for confirmation number. I'm not in there computer although I stay at Quality inns alot,, they say they have no booking for us, very argumentive. After arguing for 45 minutes n them being very sturdy they wasn't going to acknowledge my reservation thru Booking I ended up paying again at a higher price of 183.00. I already paid you 158.90 for the reservation. I won't stay there again. In the morning after we had the nite to settle down we see the curtain liner was tore up,, a brown ring in the toilet like they haven't been cleaned in a while.I stayed with a Choice hotel last summer n found bed bugs an hour after I had been sitting in the bed. I complained n they gave me some points for a free nite stay. I had 3 notes stay built up with the points I accumulated n when I went to book a few weeks later to use my free notes I was told "Oh they expired. There points don't expire as I've used them notes before

Helpful?
T
TomusUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 7, 2026

"Exceptional"

10.0

Breakfast!

Helpful?
C
ChairityusUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 6, 2026

"Exceptional"

9.0
Helpful?