Quality Inn Chicopee - Springfield

There was a dog next room that kept barking all night so didn't sleep much. It stopped barking around 4am and around 8:30 someone next door was knocking with something that sound like a hammer for a good half an hour.

The outside wasn’t exactly inviting, but the people were very nice and the rooms were clean

Booked as an overnight for traveling to our destination. Room was just OK. Tub was old and filthy. Tried to warm up coffee in the microwave, and the microwave locked and could not open. One of the exit doors did not lock properly. Had difficulty in using remote for television. staff were very nice. The cover on the back of the toilet was missing and there was just a piece of plastic laying over it. There was nail polish all over the bathroom counter. The lamps on the bedside stand were rusted and dirty. Management needs to put some money into the place to update it, clean it, and make it safer by fixing the exit door.

Very bad 😞

Rooms were gross and place looked more like a rundown haunted house than a hotel

Area is not great. Room was okay. Didn’t get the breakfast. Staff was totally fine. You get what you pay for, it’s affordable.

My room phone, didn't work, the blow dryer threw sparks and died, my son's room fridge didn't work, lamps very old and all rusted, beds were uncomfortable!

This is an old building with old furniture. I could feel the springs through the mattress.The internet didn’t work and neither did the hair dryer. Will not stay there again.

The staff was very friendly and professional. Rooms are very clean and quiet. Will definitely stay again.

There is no elevator to start, would have been nice to know that before booking. The hotel is dirty, they don’t service rooms if you stay more multiple nights. Had to ask them to empty the trash and for clean towels and then that took them hours to even find them. Making me and my family late. The desk in the room was painted plywood, the phone in the room was not just not plugged in there was no cord at all. The remote for the didn’t work and didn’t have a cover for the batteries they put tape as the repair. Lastly like I said they didn’t services or room but wanted to charge me 50 for a cover that the maids found in the laundry hamper that was full of poop trying to say it came from our rooms. Just gross all around. The staff was rude