InTown Suites Extended Stay Houston TX - Westchase

There were bugs all over our room. Didn’t have another room to give us. We I showed up they said they might not even have a room for us. Never gave us more towels. Bed was horrible

The only thing i liked was how nice the staff was when they refused to acknowledge my reservation and ended up booking the last room they had (the one i had reserved) to the gentleman in line in front of me. What i didn't like can be summed up by their non-adherance to their own policies as they had no right to give my room away if i arrived well before check in time ended.

Outside the property looked really nice. Inside was the problem. Bed was really hard. Smelled like paint in the room. The sink was loose. The shower handle came off. All the drawers were broken. Tv couldn't change the input.

I like to thank Calvin for excellent services. He was called for a minor problem that he fixed quickly and as he was here he found another problem with the door in which he fixed without asking. Great Job!!!!!

People were friendly. The room was clean and cold perfect to sleep. Breakfast was hot and eeady to eat

Liked: The price. Disliked: The staff,the refrigerator wasn't working,the room was ragged and worn out,lots and lots of roaches!!!

it was terrible constant noise, roaches

The property was dirty. There was roaches, reeked of smoke. The walls were patched, dingy and water stained. The towels smelled like smoke. I would never recommend this property to anyone! Never will I ever stay here again

Rather noisy with a couple of domestic situations. Our room was infested with ROACHES which I reported, but ended up buying Raid for my own use. Room was not clean upon check in and desk clerk had to call housekeeping to clean room as we were checking in.

I filled out paperwork ahead of time to have a friend stay but I was paying and when she arrived they would not check her in because she did not have the cc even tho I had filled out all the paperwork they had lost it and did not find it until after she had left and found another hotel.