Residence Inn by Marriott Saddle River

When we arrived at 9:30 PM we were informed our reservation had been canceled.

They canceled our reservation without notice. We arrived after traveling over 12 hours and were informed our room was not available. They told us they tried to call and email. They did not. They lied. They sent us to another hotel that was not near where we needed to be

So I had reservation for this Sunday June 7th for 1 night. I always check if prices go down on app. Well seemed there are no available rooms this week or the next nor the Sunday I booked. So I looked up if they are refurbishing rooms. Yes said Google ..which is great. I called tonight (4 days from my stay) and asked if they are refurbishing..yes we are. So asked “do I have a room”. He said ‘let me check’….’no, no you don’t’. Mind you I haven’t received an email, text or a call about this…I was the one who called them. I said ‘can I change to the 28th of June for same price’. He replied ‘Yes but the price is 195 but for your trouble I can give to you for 175’. .and that’s without the tax. I had it for 161 with the tax…I said no thank you I’ll go to Hilton. He said ‘do you want me to cancel’. Well obviously if I have no room..which I booked in April. Imagine if I didn’t call to check and got off a plane and got to hotel for them to say sorry out of luck! Mind you I also just yesterday got an email from them if I want to upgrade my room there. Which I tried but it said no available upgrades (which is normal this late) I’ve been going to this hotel literally since they opened years and years ago. No more.

It was beautiful and scenic, multiple activities for the family

We ordered a king size bed but they gave us a queen

basically like sleeping outside with the crappy curtains and doors

This is a dog friendly hotel that stinks of dog urine not only in common areas but in the rooms as well. It smells dirty, is not well maintained and fails to properly advertise itself as a dog hotel. Not good for those traveling for work, for kids with allergies to dander, or those not wanting to smell dog pee their entire stay.

The hotel is forcing me to leave 1 week early, tomorrow, because the front desk employee, OMAR, did not put the correct notes in my reservation. I had to change rooms so that I could stay an additional week. Omar showed me 4 available rooms to accommodate that. He said "the room was mine until May 2, one week later, and that he would take care of putting the notes im the system." He did not, and they re-booked the room. Now there are no rooms. I am here on business and have been here for almost 2 weeks. They are not doing anything