Homewood Suites by Hilton Southwind - Hacks Cross

Very nice and comfortable

Nice comfy place

The best part of this property is the staff. They are excellent. The facilities are good, but the staff makes the stay wonderful.

The room I had booked at the time sounded like a nice. When I went to the front desk I was told my room ac went out and it wasn’t available. They did accommodate me to 2 rooms but they were far from what the pictures showed as the light fixtures were missing the bed sheets were stained and pillow cases were dirty. Along with roaches inside the tub and carpet and coaches were also stained

Nothing. I was about to see about cancelling and going somewhere else.

The hotel looked, smelled, felt dirty just walking in to the reception area.it was confirmed when I got into the room. The a/c wasn't cooling, the linens where obviously not changed because they had wrinkles and had soiled spots on it. There were also stains on the countertops. I complained to the front desk and they put us in a different room. The a/c was better but again there were linens that had not been changed because they were wrinkled, carpet looked old and the whole hotel smelled like a fast food restaurant. It smelled like fried chicken. Very disappointed with Homewood Suites, I have stayed at many Homewood Suites and this was worse than a Motel 6.

This experience was great wonderful friendly staff and the housekeeping was up to par!

My stay went well

The staff were friendly and helpful we loved ms Betty thank you for a wonderful stay can't wait to see you again.