Sunscape Dominicus La Romana - All Inclusive

Sunscape Dominicus La Romana is a visually stunning resort set in beautifully maintained grounds. The gardens are immaculate and full of wildlife, which was a real highlight of our stay! The beach is fantastic and the pools are equally impressive. The staff are incredibly friendly, welcoming, and always smiling, which is one of the resort’s strongest points. The buffet spread was beautifully presented and offered a wide variety of options, which we appreciated as vegetarians. However, despite how nice it looked, there were some concerning issues. Guests regularly used the same serving utensils for different dishes, leading to cross-contamination. There were also flies frequently around the food, and if you arrived later after opening, much of the food was noticeably cold. Unfortunately, one of us became very ill during the stay with diarrhoea and vomiting, which affected the holiday for several days. While we can’t say for certain, we strongly suspect the buffet — particularly salads or fruit — as the cause. The à la carte restaurants offered very limited vegetarian options, so we only ate at the buffet. Overall, the food was fine in terms of variety, but the quality and hygiene concerns were disappointing. We also upgraded to the Sun Club expecting a more premium and relaxed experience, but unfortunately it didn’t feel that way. There are no wristbands or visible identifiers for Sun Club guests, and no staff checking access, so it didn’t feel exclusive. When booking with TUI, we were told the Sun Club pool was adults-only; however, once at the resort the signage had tape placed over the “adults only” wording. This wasn’t an issue for us — all the children there were very well behaved — but it was confusing as it didn’t match what we were told beforehand. We were also told the Sun Club pool and beach areas would be quieter, but this was not the case. There was construction noise right next to these areas, and we could still clearly hear the blaring bass from the main pool, which defeated the purpose of upgrading for peace and quiet. Adding to this, we were not made aware prior to arrival that refurbishments and building works were taking place around and next to the resort. This was particularly disappointing as we booked this resort after cancelling a previous holiday due to construction at that property. TUI did not make us aware that construction would also be happening here and we regularly heard loud banging and drilling near our room, next to the pool and beach, which further added to the already high noise levels. Another ongoing noise issue was the use of loud, bike-like transport vehicles by staff to move goods around the resort. These frequently passed close to the rooms from the early hours of the morning and continued throughout the day and into the evenings, making it difficult to rest even outside peak activity times. If you are looking for a peaceful and relaxing holiday, this is probably not the resort for you. While the resort appears to attract many families and couples of all ages, the atmosphere doesn’t reflect that audience. The loud music and constant party-style vibes feel mismatched, with music blaring in every corner of the resort. The bass from the pool speakers can be heard everywhere, even on the beach, making it difficult to find any quiet areas. Unfortunately, the rooms were a major disappointment. They are old-fashioned, substandard, and clearly in need of refurbishment and a deep clean. Our first rooms shower head was hanging off, air conditioning was extremely loud, balcony door didn’t close properly, and the finishings were poor. We requested a room change, but were moved to an identical room with the same issues excluding the shower head. While one of us was unwell, we expected the room to be cleaned thoroughly due to hygiene and bacteria concerns. However, on several occasions housekeeping did not manage to get to our room at all. Our bottled water was also not topped up multiple times, which was particularly difficult as staying hydrated was vital while being ill and dehydrated. While most staff are friendly and well-meaning, the constant interactions may feel overwhelming for some guests. We were frequently interrupted while trying to relax by staff selling excursions, spa treatments, and activities, and sometimes they didn’t take no for an answer. Some interactions with male staff in particular felt uncomfortable at times, as they tended to overstay their welcome and linger longer than appropriate. Another downside was the lack of enforcement around sunbed reservations. Despite clear signs stating that sunbeds cannot be reserved, many guests left towels on them and walked away for hours. Staff did not enforce this rule, even after we raised it, meaning we often arrived early to find empty sunbeds we couldn’t use. Overall, Sunscape Dominicus La Romana is undeniably beautiful, with stunning grounds, a great beach, and genuinely friendly staff. However, the constant blaring music, unexpected construction noise, outdated rooms, hygiene concerns at the buffet, inconsistent housekeeping during illness, and a Sun Club upgrade that didn’t deliver on expectations mean it may not be the right choice for those seeking a calm, relaxing getaway.

I was in this hotel with my family 3 years ago and the quality has been reduced significantly. There are rooms with two doors connecting with the two adjacent rooms, so you can hear all conversations and more things of your neighbours. The food is the same all the time in all the restaurants, and nothing sugar free for diabetics or with any special diat. The service in the tierra restaurant is horrible (we had the first dish without drinks, 50 min waiting when there were plenty of tables, etc). Impossible to be in the pool, all towels are booking places since 7:00 am (no one is asking for your room number so you can have many towels to be in the beach and at the same time in the pool). And more things to add if anyone is interested… i am still in the hotel with my wife on the bed because of not having food for diabetics

The resort employees need to practice better hygiene ( I witnessed quite a few sneezing into hands and carrying on without washing, and wiping their foreheads). The buffet needs to have enough serving spoons for each dish ( there was never enough so a lot of cross use) Also not enough cups for drinks and I watched cups be rinsed in sink and reused without proper cleaning. The bar staff need to be trained to serve first come not favourites ( we waited way too long) The snorkeling was great, the rooms were ok, and the entertainment crew were outstanding. The rooms were on 3 floors and no elevator so it was very exhausting going up and down ( especially with luggage ) The path system through the resort was confusing~ every day we were in a maze. I recommend preparing for busy times and training staff in customer service and food handling.

This place is awful. we chose this as a late alternative through TUI because our previous hotel was cancelled due to building work, on arrival we thought this looks pretty nice, but that was on arrival in the dark... day two arrived, my wife felt unwell, but not too bad, i on the other hand was really sick, vomit and diarrhea, sometimes at the same time it was GROSS! it wiped me out for 48 hours. All i could manage to eat was a few lays crisps at 8 dollars a bag. we think like many other reviewers on here that it was down to poor sanitation both in the pool area's and in the restaurants, the buffet places especially were horrible, no hand sanitizer was offered even though it was there (bottles were mostly empty) and signed to say we'd use it on arrival like everyone has too. at the buffets they are open air, flies & wasps everywhere birds flying in and out. the 'closed room' type restaurants are better but after the buffet, you just can't trust the food. our room was in block 15 which overlooked the buffet restaurant prep yard and we saw some wholly disgusting sights. one guy washed his trike with the hose pipe, then started to wash the veg delivery with the same hose pipe, later using the same hose pipe to wash down the dirty pots outside. I thought there was some kind of rule about using treated water to prep food... apparently that doesn't matter here. The pools... they are foul. there is debris floating in them all the time, i never saw them being cleaned once. we had to involve TUI during our stay because it was so bad. Our room 15324. had allegedly just been renovated. that's a joke. the standards were shocking, they made travelodge ( i like travelodge very much) look like the ritz. paint all over the artwork and windows & specs on the floor, the plug sockets were all wonky. bare screws exposed to couple up with that the room overlooks the main 'highway' to the restaurant and the very loud 2 stroke quads were up and down all night long. We were in the 'adults only' section which tui had sold us, to find out that, that means nothing, kids everywhere and security didn't even try to maintain what we'd paid extra for. and to top it off - there's a hotel being built next door so theres construction noise all day long. tui don't tell you that either! one last gripe, is that this place is aimed at spanish speakers, so if you don't speak spanish, lot's of luck getting served at a bar. would never visit again, place needs demolishing and starting again.

Absolutely stunning property and beach! Staff are amazing, room was clean and comfortable bed and pillows. Rocks on the beach areca non issue, water is outstanding complete with a reef just 200feet from shore, easy to snorkel. Loved our vacation, thank you Sunscape Dominicus La Romana!!!

This resort was better than expected. It's very well maintained and any minor issues we had were resolved quickly. Every meal there was at least one item I ate which I really enjoyed. I hope to return again soon.

We had 2 rooms, a family suite and a double room in building 9 - Family of 6 travelling over Christmas. Each of us got extremely ill during our stay over the week with gastrointestinal issues. My husband was sick for 6/7 days and the rest of us were sick for at least 3 days. The property grounds, beach and ocean area are incredible. The food (although most tasted ok) and drinks are not up to standards and sanitation is a huge concern. We would not return to the DR again. After travelling for many many years, all over the Caribbean to all-inclusive resorts, this is the first time we have fallen ill. Lots of illness going around.

Stayed here in December 2025. The view is amazing, pools were good and food was good. Staff was good. BUT GOT VERY SICK!! Everything was amazing but both my husband and I got very sick. We didn't drink the water. First my husband, then I about 4 hours later. It was 2 days before we were due to leave. I was very ill and couldn't even have enough strength to brush my teeth for 12 hours. I refused to eat a single thing from the resort after that. I got better by day 2 to go get our plane. My husband got better before me then decided to eat more food from the resort. Well he got a second bout of sickness and had to be in bed for 2 days at our next destination. So I believe it must be the food. The food tasted good though but the standards are different. I did see a lot of bugs on the sweet stuff which I did not have. But I did have some taco chips and chicken from one buffet and then after I ate it I saw birds freely landing on the buffet and eating. Not sure if this has anything to do with it but just saying. I don't think it is worth staying here if you have a possibility of getting sick for 2 day. No food or drinks for 2 days that we paid for or going outside to enjoy the resort or beach. No refund either. I am just glad we didn't have any alcohol on the day we got sick or it could have ended differently. STAY AWAY AND PICK A 5* IF GOING TO DOMINICAN PLEASE.

We stayed for two weeks from 15th to 29th December, fell ill on the third day with vomiting and diarrhoea and lasted until 25th until we started to feel normal. Everyone we spoke to claimed they were also ill, we were unable to pinpoint the source of contamination. We suspected the swimming pool caused a bacterial infection for it to affect so many people. Contractors were brought in to drill around the pool installing new filter outlets, and late at night they would bleach the walkways around the resort. Check-in was straight forward, the receptionist tried to upsell the Sun Club, we declined after reading other reviews reporting it to be not worth the extra money. The room was ok, but a bit dated and not enough space for clothes. The bathroom had a horrible sewage stench. One bed had blood stains on the sheets. Housekeeping was hit and miss, we tipped the staff who cleaned properly, you could always tell when the regular cleaner had not been as coffee and water was never replaced and floors not swept. The food was poor, this was the biggest disappointment (apart from falling sick)🤢 Food was always warm, the only hot food you will get is porridge, pizza from the pizza restaurant and the Chinese restaurant. Repetitive food everyday, we tried other restaurants and can honestly say they were mediocre. You are required to download an app to book restaurants, request housekeeping such as extra towels. Everything is done on the app, no need to visit reception. The hotel grounds are beautiful, lots of wildlife roaming around. Ducks, herons, peacocks, large carp and turtles and of course cats. We fed them all every morning. The beach is stunning, but entrance into the water from the right of the wooden jetty is very rocky and quite dangerous. We wore beach shoes and entered the water from the left of the jetty, it is still rocky in parts but not as bad. We often walked up to the Dreams hotel and swam in the water there, it’s much warmer and the water appears to be more turquoise. Entertainment team work hard day and night, bar staff serve drinks in paper cups when the glasses run out. We took plastic beer glasses, which worked well in our favour. We felt we were in Spain not the Caribbean, hotel is full of Spanish and Argentinians. The hotel caters more for these nationalities and are treated more favourably. It is true you have to be up early to get a bed with a shade, tip - make sure you protect your shaded area as someone will park their bed in your shade. The Spanish are very particular about shade! Overall, the hotel grounds and beach were beautiful and well maintained, food was a massive let down and staff need to be aware of correct sanitation when handling raw foods next to cooked foods. We would not return to the Republic Dominican, as it does not carry the Caribbean vibe we were looking for, the resort itself was beautiful shame about the sanitation.

Major housekeeping issues! Rooms not ready at check in,then found to be extremely dirty, with an oppressive odor in the room, mold on the window treatments and bed linens covered in body fluid stains! Food on the buffet was unsanitary and lukewarm, sitting out for hours, with bugs crawling on the food! We ended up sick with severe vomiting and diarrhea. Many other guests reported also being sick with gastrointestinal symptoms.All chairs claimed early in the morning. Mini bar in room was never restocked. Multiple requests for towel and washcloths that were never received. Traveled all over the world, and several times to Dominican Republic, and this is by far the worst/dirtiest resort I’ve ever been to!