Beach Retreat & Lodge at Tahoe

Upon arrival to the property I found my room door open and with one of the hinges broken off the door. Which means the maid service saw this and left the door broken and open. When I called the front desk to request help all they said was they were fully booked. Thankfully the maintenance crew was very helpful and kind, they were able to fix our door. Overall the room was very simple, but provided a place to sleep non the less. Later that evening I took my children swimming in their pool. They unfortunately did not have any clean towels. When I asked the front desk if we could get some towels I was told “they would be done when they re done”. Needless to say they never put out any towels, we had to run to our room to get the bath towels to use. I also recieved a text that first day stating their restaurant onsite would be closed as well. Overall this was a discount family hotel, but the front staff needs an attitude change or needs to look for new employment where they might be happier. Do not go around a holiday, spend a little more money and enjoy your stay at another hotel.

Staff was excellent. Property needs renovation which I hear they are doing next year.

Comfortable and walkable to dining options Hiking trailheads are a few minute drive away. Being on the lake is a huge benefit.

Close to beach.

No breakfast served.

Beautiful location. The room was clean and had all the necessary things

I stayed on the 2nd floor, and during the night the noise from footsteps on the 3rd floor was very disruptive. It almost felt like someone was walking inside our room.

Absolutamente nada

La habitación muy pequeña y tenía un olor a humedad

Great place off the lake. Layout of rooms are nice. Love the amenities. Would be nice to update rooms.

I’ve stayed here a few times and have really enjoyed my stay. This time is was pretty chaotic. We were there for a tournament and many others were there for the same soccer tournament which I understand was not in their favor. However, there were way too many kids in the pool/spa and even though parents were there unfortunately the hotel needed to manage because they broke it. I also attempted to order food for my daughter and I at the bar and the bar tender never once acknowledged my presence, in fact he only serviced the men at the counter while walked up about 5 minutes after I was standing at the counter. Lastly, Saturday evening they only had one person working the reservation desk so I waited about 15 minutes until he could get to me. We were pretty disappointed and had to walk away from the hotel for business.

Nice location, outdoor fire-pits (free smore kits), in-room gas fireplace made for an enjoyable stay.