Meliá Cozumel All Inclusive

The wait staff was amazing and it was close to the ocean

A little to far out of town but was manageable

La playa, los servicios del hotel, la cantidad de actividades para niños y familia

Que Meliá no reconoce derechos para el programa Meliá Rewards cuando reservas en Booking.com, perdimos nuestro derecho a todos los puntos correspondientes de la estadía

Just the ticket if your goal is to unwind and relax. Circe and Diego made sure we were comfortable and well hydrated on the beach, and Gerardo made sure any concerns we had were addressed, and kept us well-informed.

Had a wonderful time at Melia Cozumel. The staff and service were excellent. Very friendly and helpful. We enjoyed the family pool. The activities at poolside were great.

This property is really nice. We’ve stayed here before and forgot how wonderful it was. The food at the buffet is some of the best for a buffet we’ve had.

The resort waited until we checked in and did everything to inform us that the elevator was broken and we’d have to walk up 4 flights of stairs. But fortunately it wasn’t that big of a problem for us.

Great Hotel. The staff are amazing. So friendly. The rooms were clean and functional and had a stocked refrigerator that was replenished every day. There were 10 glass bottles of water provided each day and the cleaning service was fantastic. They are a little older but we didn't care because they were clean, cool and comfortable for us. The kids' pool was great (we had a baby with us) and we actually enjoyed hanging out there. The adult pool was very empty and was playing jazz music the one day we visited. It did have a swim up bar with a few people at it. The deep end is DEEP so no socializing in shallower water on that side, but there was a small "island" closer to the swim up bar for maybe 2-4 people. The game room downstairs was great (very cool temps) with a ping pong table and 2 pool tables (that had seen better days, but were fine for our skill level!) and a pop a shot (that no longer kept score - again a good thing for our skill level). Beach was great with very soft fine sand. Never had a problem getting 6 chairs for our family and close proximity to the snack shack (yummy chicken quesadillas) and the bar. The food choices were limited to the snack shack by the beach (around 11 am) and the buffet (8am) also near the beach/kids' pool area and the coffee/ice cream bar near the kids' pool ( 8'ish am). The buffet had themes for the evening and would close between shifts temporarily to setup so timing was something to be aware of... nothing major maybe 30 minutes. The other two restaurants required reservations and I would recommend scheduling when you arrive. The experiences at the reserved restaurants were nice with a 3 course meal, drinks and more upscale feel, but still fun. It was enjoyable and I would recommend at least trying one. There were a few items at the buffet that didn't quite hit (chicken nuggets!), but every time we were still able to find plenty to satisfy. There's mini-golf and shuffleboard, tennis and pickle ball which were fun in the evening or earlier morning. You will bake at the shuffle board any other time! We did see a large ray while snorkeling but not much else to see in the swim area of the hotel. We ventured down to the spit by the Cozumeleno Hotel and found some more colorful fish which was nice. We were told by our server at the buffet that they are starting renovations in August, so things will be changing! We would definitely go back again. It was just the right size for our family with a baby and met all the needs we had for entertainment, athletics, games and the staff was amazing!

El personal es super amable

Nada

El personal incredible!

Las instalaciones estan ya muy deterioradas

En realidad el problema que presenté es que no he podido facturar. El Hotel me indica que es Booking quien cobró y la instancia que me debe facturar. Y hasta la fecha no he podido localizar a Booking. Lo mismo me está pasando para facturar el hospedaje que compré a través de Booking en Villas Tiburón en Holbox. Ya son dos casos en un mismo mes.