Royal Laguna Villas By Magical Memories

Beware when you book… the pics on Expedia are not the resort!! I booked the resort shown on Expedia.. but what I got was Jerry’s condo across the street.. bait and switch is not cool, I also did not get my booking instructions until the day I got there so I went to the wrong place to check in.. wasted an hr.. It also took me an hr on the phone to change the credit card on file because this place is not pay when you stay like advertised on Expedia .. oh and also Jerry’s living room tv did not work!!

1- they changed my hotel last min to 45 mins away . I picked the hotel based on my families address. 2- First night woke up with two ticks on my arm. 3- Roach on the floor. 4- Old crusted Pee on the floor crown molding. Overall nice area but not the area I choose.

The place was not clean at all and the tv in master bedroom was not working and the bathrooms was very nasty shower curtains had mold and hair and the master bedroom bed was sinking in and i called to report the issues and they did nothing about it for the price we paid to be there for a week was not worth it i will never book with IPG properties again

This property should not be available to stay in due to the poor upkeep. The floor boards in the bathroom were rotted to the sub floor and the condo smelled like mildew and had mildrew threw out. Still waiting for a redund

Absolutely the worst experience. Checked in on Feb 10 and left. Called management because of the conditions and the place not being what we had booked. Mold everywhere, dirty carpets, chairs and carpets. Blood on pillows and bugs. Still fighting for a refund!

First they give me a place dirty! No clean and then they send me to another one, the place smell humidity ☹️

No communication at all. Received 3 different addresses, had to call around to get information from this hotel. Was charged 3 separate times. Multiple cleaning fees because of “college kids in the area”

I came and the villa we booked wasn’t cleaned. We had to go to another one the owner had “ prepared”. The carpets were stained. No wash cloths. Villa smelled like dirty carpet. This was for my husband and I anniversary and we did not get what we paid for. He is upset. Wasted money for nothing. We will never book with Expedia or them ever again. Fraud is the best way to describe our stay

Very nice apartment! All very nice and comfortable

First when we booked this Villa we were told we had our own PRIVATE Pool and Hot Tub (not true) the WiFi was horrible cable was out and we were there 3 days called the property owners (no answer) Bldg not that great of shape gave us ONE Tide Pod to wash with had a ironing board with no IRON just was disappointed for the money we paid.