Pendry Chicago

Elegant but not pretentious. Great location and friendly staff. The beds were very comfortable and the rooms were clean. Will definitely stay there again.

historic building location exceptional staff; above and beyond bellman service; we felt well taken care of

no cashier at the property

Staff was very friendly and accommodating. Sent us to an excellent restaurant. Helpful in planning our activities for a short stay (3 nights) in Chicago. Nice breakfast experience at the restaurant. Again, excellent service. Room was not all that clean. Stains on the carpet which would not be expected from a hotel of this caliber. Towels were frayed which was unusual for a hotel at this level and supplies not ample. Would stay there again based on quality of service and location.

Gorgeously appointed hotel in a fantastic location. The building is iconic and the staff were so helpful and delightful. They could not have done enough to assist.

Nothing. It was perfect!

Our experience was terrific from beginning to end. Micheal greeted us at the door and he was the last person we saw upon our departure. He took very good care of us

I stayed at The Pendry Chicago for several nights and booked through Bilt’s Home Away From Home program. Given the property’s reputation and price point, I expected a much more polished experience. Unfortunately, the stay fell well short of what I would consider luxury. The problems started at check-in. There was no mention of the package, no acknowledgment of the benefits, and no explanation of what was included with my booking. The front desk associate seemed unfamiliar with the program, and there did not appear to be any note attached to my reservation. No one gave me any real orientation to the hotel either: restaurants, breakfast, amenities, Wi-Fi, or even the basic details you would expect at check-in. I eventually had to ask for a manager, who provided a one-level room upgrade and walked me through the on-property benefits. At a hotel in this category, that should not require escalation. One of the benefits was a $60 breakfast credit for two people. In reality, that does not come close to covering breakfast for two once coffee, tax, and service charges are added. A luxury hotel benefit should feel like a benefit, not a minor offset against already high pricing. Service throughout the stay was inconsistent. The bell staff and room service delivery team were friendly and professional. Unfortunately, the front desk and concierge experience felt detached and unwelcoming. There was very little warmth, polish, or sense of hospitality. The room itself was fine, but not memorable. Comfortable enough, but very average for the rate. The light switches were oddly configured, including needing to go toward the front door area to turn off certain lights. There was also a light inside the wardrobe area where pants were hung that flickered like a strobe and would not stay on properly. The windows were visibly dirty. The Wi-Fi was painfully slow, which made the room even less functional for anyone trying to work. Room service was also extremely expensive, with delivery fees and additional charges layered onto already high menu prices. The biggest issue by far was the noise. I had read other reviews mentioning it and assumed it might be typical downtown-hotel feedback. It was not. The noise was constant: sirens, honking, emergency vehicles, street activity, and maintenance or repair work with power tools. This was not occasional background noise. It was disruptive enough that working from the room, taking client calls, or getting meaningful rest was difficult. For a property at this level, the soundproofing is simply not adequate. Better-insulated windows should be standard, especially in a downtown location where street noise is predictable. Overall, I would not stay here again. Chicago has too many strong hotel options to justify luxury pricing without a luxury-level experience. Between the inconsistent service, average room, painfully slow Wi-Fi, expensive food and beverage, and the inability to work or sleep without constant disruption, this was a disappointing stay.

Spacious room and a fantastic location

Traffic noise was very loud… but quieted late in the evenings

Once again another memorable stay at The Pendry! It’s always a pleasure to stay here because of its location but the staff of The Pendry Chicago is second to none! Always excited to arrive because I know without a doubt we’ll receive the warmest welcome. It starts off with the doorman Dolapo! He’ll say welcome back with a salute and the warmest heartfelt smile. Also included in the greeting is the Valet staff of Mike, and the whole staff. Then comes Perry who always smiles and loads our bags and escorts us in. Muriel is next with a welcome back and trust me a very professional front desk lady who handles the pressure of so many checking in and out seems like non-stop. Crystal, Daniel, Maria, of the front desk staff always take care of us throughout the day as well. Jalesa will always contacts me to make sure everything is going well and if I need anything she’ll help in anyway she can. Now Christian from room service made a special trip just to bring some condiments, Olivia was very pleasant and was enjoyed as well. I know I’m missing a few names but that’s ok I’ll do better to remember next time. To be honest, always sad to go, but happy to return!