Barceló Maya Colonial - All Inclusive

We loved our stay at Barcelo Colonial. The staff is very friendly and attentive. The food is delicious and there is a big variety to satisfy every taste. I read some reviews that the reservation system for restaurants needs improvement but we didn't have any problem, we reserved 4 restaurants at the start of our visit and went to the Steakhouse without the reservation and they found a place for us on the terrace. Room cleanliness could have been better, but it is possible that we didn't use the door sign to let the cleaning ladies know the room needed to be refreshed, so no big complains here. We loved the daily performances at Palenque Theatre, the dancer were amazing.

Great stay . Looking forward to our next trip to the Cancun area . Beautiful resort. Bring your walking shoes. Enjoyed all the shows at each resort hotel.

I recently stayed at Barceló Colonial and unfortunately had a very disappointing experience from start to finish. For the first three nights of our stay, we dealt with bed bugs in our room. The hotel moved us to a “premium” room, but it was essentially the exact same room with only slightly more space. There was no meaningful upgrade or real attempt to make up for the situation. What made the experience even worse was that upon checkout, hotel management asked me to sign a non-responsibility waiver regarding the incident, which I absolutely refused to sign. That alone says a lot about how they handle serious guest concerns. During our stay, we also heard from other guests who reported similar bed bug issues, so this did not seem like an isolated incident. The food quality has declined dramatically compared to what this resort used to offer years ago. I stayed here about six years ago and the difference is shocking. Much of the meat served was practically inedible — tough, rubbery, and difficult to chew. The food selection overall felt very low grade and repetitive, nowhere near what you would expect from a resort of this level. On top of that, many of the staff members seemed miserable and completely disengaged. The lack of motivation and poor attitude was noticeable throughout the resort and created an unwelcoming atmosphere. It honestly gave the impression that the working conditions may not be good for employees either. It’s disappointing because this hotel used to be a genuinely enjoyable place to stay, but based on this experience, the quality has fallen significantly in cleanliness, food, and overall guest experience. I would not return or recommend it in its current condition.

Great for families and couples alike! Highly recommend!!! We will definitely be back again and next time hopefully with both blended families!

We really enjoyed being able to use and choose what to do at all four resorts. Grounds were clean and beautiful and we noticed how hard all the staff world. We had an amazing time and hope to be back 1-3years Thank you to all staff

Nice resort and facilities, very nice grounds. Good beach but rocky shorline. "Beachfront" room turns out to be poolside, not on the beach. Unfortunately,for me, the premium "beachfront" bldg that I was in also had a few groups of teenagers who, like most drunk teenagers, are oblivious to anyone around them at 2-5 AM. So much for peaceful evenings in paradise.

Great location especially with kids. Food and activities were fantastic and were enjoyed by the whole family. Will be returning.

Super fun experience! Live go karts!

Rooms need a revamp. Food is repetitive and lack flavor. Not a good variety of food in the buffets. the restaurants within the hotel were very good. cocktails are very much watered down. most staff is not friendly. pool was great and the beach was okay too. kids had a blast in the water.

we had ALOT of fun! Very courteous staff and food was great! Pool area was amazing! Beach needed alittle help, to much seaweed but workers were trying to keep up on it