ICONA Avalon

Year after year we have enjoyed an extended stay vacation at Icona Avalon, since it was the Golden Inn. We would not consider going anywhere else. Icona Avalon has become our home away from home. The hotel and its management provide an outstanding vacation experience and it seems to get better with each passing year. We are always warmly welcomed on arrival as well as greeted daily by the front desk staff who recognize us a returning guests. From the moment we step on the property we continue to be impressed by the friendly, personable and professional staff starting with the valet team and front desk staff. Our room was beautifully decorated and so comfortable. AC worked well keeping the room cool and comfortable on even the hottest and most humid days. The ocean view was awesome! Public areas such as lobby and halls were well maintained and always very clean. Our room was spotless on check-in and room amenities plentiful including bath products and white fluffy towels. Housekeeping provided daily service with no detail overlooked in their daily visits. Our room was always fresh and clean as it was on the day we arrived. Amenities were replenished daily, as needed. The kitchenette area was more than adequate and fully stocked with plates, dishes, flatware, cookware, cups, water and wine glasses. There also is a small microwave, electric cooktop and small refrigerator. Randel Davis, the GM, is so hardworking we saw him everywhere around the hotel, doing every kind of job from refilling the water jugs, adjusting the fresh flowers, checking on the pool and Sand Bar, as well as checking on the beach team. He should be paid by the number of steps he takes each day. Randel goes out of his way to ensure the comfort of guests. We never had any concerns or problems during our extended stay. Providing beach umbrellas and chairs was a great amenity and much appreciated. Island- wide shuttle service was a great convenience . The laundry room was kept clean with all 4 washers and dryers always in working order. Quarters for the machines were available at the front desk as was complimentary clothes detergent. Gym was small but certainly more than adequate for a quick workout. Food at the Brew Pub and Sand Bar was very good and certainly not “bar food”. Sue in the Brew Pub recognizes us from year to year and always warmly greets us. This year, the Brew Pub provided delivery to your room of your order- a nice amenity. The live entertainment at the Sand Bar was exceptionally good with Sean Loosh and Raggamuffins as two of the outstanding entertainers. The addition of Avalon Prime was welcomed addition to the Icona restaurants. The space, located in the Windrift, was beautiful. The food, wine list and service were all exceptional. We ate there twice and were impressed by the attentive and professional service provided by the wait staff as well as the high quality of the food. We look forward to returning to Icona Avalon next summer. We highly recommend a stay at Icona Avalon!

The staff and accommodations were first class in every single way! Highly recommend Icona Avalon and all it has to offer !

On the website the property looks gorgeous. I thought I was in for a upscale getaway to the beach to relax but the entire hotel was filled with children and families. The staff seemed young and inexperienced. There is no indoor pool or spa. Also it seems like when you book with expedia you are destined to get a room by the elevator. Hotels have no respect for you if you book through expedia. We did not receive any complimentary bottle of wine like Expedia listed. Overall I feel ripped off by the prices without any amenities. Avalon it self also sucks! Nothing is ever open and everything is always sold out. Save your money and go to an all inclusive.

Front desk immediate ominous mention that I booked 3rd party at check-in. Front desk said would send up items, did not and then phone dead in the evening. unable to get simple item as blankets so the kids were cold all night. At checkout, folio couldn't print at check out and now seeing that I am OVERBILLED. 3 times reached out to correct and have had to get my credit card company involved. have been here before but this visit disappointing.

I got the last table in the place, and had the wonderful Kate serve us. She went above and beyond for us! Food was great, drinks even better, and service outta this world! Couldn’t recommend more.

Pasquale at the coffee shop is the best! He’s a delight to talk to and always a great way to start the day! He delivers service with a smile!

I loved staying here and will come back. My only gripe is that they don’t have an organized process to get your bags In and out of the hotel. To get my bags in the hotel the receptionist asked me to go to valet but there wasn’t anyone there. Two patrons helped me carry my luggage in (I had my 16 month old baby with me.) Checking out I called 30 minutes ahead for someone to help me take my bags to the car, no one came and I ended up doing it myself with my toddler. I did see employees walking around with hotel trolly carts but when I needed it I didn’t get the service. Other than this the stay was great.

We loved this place, very relaxing and a little oasis only 1h45 minutes form Philly. With the family and kids, pool very nice and great beach, the. Alos F&B venues were perfect and overall super friendly staff. I would highly recommend

I would never go back

Great spot for a short stay in Avalon