Villa Roma Resort and Conference Center

Just back from a golf outing with about 130 people. We've been coming there for years. This year you could sense the improvements being made, especially in the dining room. The food was a step up from the past years. The golf course was in great shape. A special shout-out to our waitstaff, especially Mazza and Alfonso who make our experience all the better.

The location was convenient. The room was spacious, and so was the closet. Air conditioner worked. The staff was friendly and kind for the most part.

This was a poor experience at every turn. This entire place is like if the golf club from the movie caddyshack saw zero updates and very little maintenance for the past 50 years. Everything is faded. I'll give you the play-by-play. When we arrived cars were blocking the entrance loop. The parking lot has no indication or signage that it is part of the "resort". It's unpaved and the steam that runs next to it appears to be a sewage drain. You have to cross the main road and the sewage drain to get to the actual resort. They don't have keycards, they use physical keys, and those keys are the only way to close the door. The hardware for the keycards are still on the door but they appear entirely disabled. The doors do not latch, the doorknob does nothing. If you didn't have the door deadbolt shut it floats open. I really think this is a fire hazard. Sometimes there is signage for room wings and sometimes there is not. Our wing did not. We were given the last room in the hallway next to the utility closet (which had dents in it and it appears some one punched it several times). The hallway itself had several ramps going up, but the floor under the carpet had soft/uneven spots. There was a trashcan in the hallway that appeared overflowing for three days. The wallpaper was peeling and was held down in a few areas with masking tape. The room itself has space, but there was discoloration on the walls. The sheets were very low quality, comparable to a street motel, and they appeared to be stained. The toilet seat was also stained and discolored in blotches that would indicate over ten thousand other butts have graced it. There was a gap in the glass sliding door to the balcony, enough that bugs could get in if they had any reason to. There was a bee that went in and out of a hole in the doorframe several times but luckily didn't enter the room itself.

It was close to the concert venue

Premises are very dated. Door wouldnt completely close. Was put in a conjoining room. There is no manager on site to handle complaints. As there were multiple schools staying there and students running amuck, loudly thru the whole facility at all hpurs. Very disappointing

The property was beautiful but desolate. There was nothing around. We went there for a concert and for what we got I think it was overpriced.

The location. And the fact that there is no option to stay without all the bells and whistles. We just wanted to sleep and the price was unreasonable because it’s an all in one plan. And now I have an unknown charge from their report for over $100 that I’m trying to figure out what it’s for and nobody will answer the phone.

It was clean, staff was exceptionally nice, beautiful eclectic feel of the property.

Parking is inconvenient. No stores close. No food delivery. This hotel is very isolated. If you are going to Bethel Woods it is amazingly located.

I'd read the mixed reviews, but we needed a place to stay in the area for memorial day weekend and even with meals included, this was a more affordable option than other local hotels. Unfortunately, due to the weather, we were unable to utilize the outside activities, which may have been great. My review is more focussed on the facilities and rooms which were really subpar. The room was very outdated, had an odd smell (like they have beed trying some new chemical to overwash the smell of smoking), and the beds were very old, uncomfortable, and LOUD. The walls were so thin that i could hear my neighbors roll over in bed-- not to mention every word of their conversations. The ceilings/floors were similarly very thin and so neighbors were loud from all sides. The water pressure was good, but the water itself was so mineralized that we skipped showers after the first day. Soap couldnt lather in all the calcium in the water, so we would just come out covered in soap scum. The staff at check in was very unhelpful-- I think the guy was either very new, or maybe high. The staff at the restuarant upstairs, on the other hand, were AMAZING. Honestly they were the saving grace of the place. The dinner foor was 6/10, the breakfast was terrible, but the staff up there was very kind and friendly, which is nice. I think this is a passable place ot stay if you need a place to stay, but i wouldnt seek it out as a "resort".

It was a nice setting on the outside.

It is very outdated. It seems like somewhere you would stay in the 90s. No microwave, the phone in the room did not work, and we were put in a room in a corner directly next to the utility room.

Breakfast menu was sparse although adequate in quality and reasonably priced.

Property was recently sold and the new owner has promised a major investment which is sorely needed. The property, particularly the rooms, are one or two star. Exterior look is very deceptive.

לא היה כלום כשר וגם ששאלתי אם יש משהו כשר ענו בקרירות.

מקום ישן. די מלוכלך, חניה רחוקה.