Villa Roma Resort and Conference Center

Friendly staff. Close to Bethel Woods.

Outdated rooms. Parking was far away from the hotel, and the parking lot had very poor lighting. The remote control for the TV didn't work and the channels couldn't be changed on the set itself. They offered to move us to a different room but we didn't have time to wait for them to find a room. I expected a better experience for $300.00 per night.

When I was growing up, my entire family came to Villa Roma every year. My grandfather was one of the very first people to buy a timeshare, and some of my most treasured memories as a kid take place at this place. 20 years later, my family and I came back for a reunion, and were disappointed to see that the hotel was a sad shell of its former glory. We had bad experiences beginning at check-in. One member of our group found their room had been double booked- they walked into their assigned room and found it already occupied! They were later reassigned to a room with no hot water, then reassigned to a room with no air conditioning, then told to shower in one room and sleep in another. It took the entire weekend to get this resolved. Meanwhile, my room had a broken fridge, phone, and light. My mother, who booked a room with a kitchenette, found no pots or pans and had to borrow from another room to cook breakfast. The food was pretty terrible- a far cry from the feasts we were expecting. The authenticity of the italian cuisine was gone, and we ate most of our dinners offsite after miserable experiences with the restaurants. When we did eat onsite, we found that half the items on the menu were out of stock, including Diet Coke- seriously, no Diet Coke at a hotel? The daily events, which were once a big draw, were also a shell of their former selves. The itineraries were scant, with only a few events scheduled each day, and the same ones repeated over and over again. Some of them had next to no participation- the staff was both surprised and unprepared when we asked to play in the table tennis tournament, as they were too busy playing loud music and shooting pool with their friends in the game room. I tried to participate in a scheduled poker tournament, but I waited over an hour for it to start, and the staff couldn't get it organized until after midnight. The entire hotel looked like it was falling apart, with paint chipped everywhere, windows not washed, bocce courts with holes in them covered by traffic cones, broken rec equipment, pools not fully functional, and just a general sense of disrepair. Prices were high, but the revenue is not going to maintenance. Overall, it was very disappointing to see what I remember as such a wonderful place fall so far to a shadow of its former self. We weren't miserable or anything, but it's sad to think that after dozens of trips decades ago, this visit to Villa Roma will almost certainly be my last.

Definitely way outdated. Staff super not helpful. Beds uncomfortable. Ac didn't work Smelled wet and musty. Food was borderline inedible. Drinks were way overpriced and not well made.

The stay at the resort was very enjoyable. If you book through Orbitz, please call the property and make sure they got your reservation. They had not received ours, but fortunately had a room for us. The room was very large and clean. The whole resort needs a general make-over, as the facility is a bit dated and used (wallpapers, paints, windows, door locks, showers, etc.), but you can see that this hotel still has a lot of prestige. The breakfast buffet was excellent, with an omelette station, eggs, bacon etc. and very friendly and helpful waiters in the restaurant. Happy with our one-night stay. We would come back, should we go back to this area!

Everything was told up front. If you needed anything they were promt about bringing it. They had shuttle service. Very polite. Cge king in was sumple.

The hotel’s decor is frozen in the 80’s era. Its wood panels in the hall wallpaper in rooms and bathroom musky hallway rugs old furniture in the rooms. Very poorly maintained canopy in pool area ripped and torn. Our bathroom toilet stopped working on Saturday afternoon and we reported it. It was never fixed we had to go to the lobby bathroom that night and morning. Very disappointing stay especially because of the price for a one night stay. I would not recommend this hotel to anyone.

The hotel is very dated, the hotel room door didn’t stay closed you had to deadbolt the door to remain closed. That I find is a safety concern. Very rundown the hallways were slanted up and down as we walked to our room.

Good, but Needs to repair and upgrade

Our kids always have a great time here, but the place needs an upgrade. Twice I have been in the hotel room and it has such a musty smell that my affects my allergies. They try to cover it up with a ton of spray which is also awful. Check-in took forever too. But it is a place where the kids have happy memories, just needs an upgrade.