Quality Inn Plainfield I-395

Walking in the front entrance had a musty mold smell. When I arrived at my room it had stained sheets and there was hair on the bed. Walls and trim were in poor condition and the hallway had the musty smell as well. When I requested a refund the attendant tried to offer me to switch rooms but at that point I was too disgusted. I left and was able to find a better place to stay. I would have sooner slept in my car than there.

The hotel had a noticeably unpleasant odor upon arrival, like a mix of cigarettes and body odor. Once inside our room, we were immediately hit with a strong smell of marijuana and the room itself was freezing cold. We turned the heat on right away. The layout was also inconvenient because we couldn't even open our wardrobe door due to a chair blocking it. The bathroom was by far the worst part. The ceiling was filled with rust and the doors had cracks and was covered in dirt. The towel I grabbed after my shower had fresh stains that resembled boogers. It was very clear that it had not been washed properly (or washed at all). The tile floors in the hallway and in the bathroom were not swept, as there was hair from previous guests. I normally don't like to complain, as I understand you get what you pay for, but the level of cleanliness was unacceptable. Due to the time constraints I had these two nights, I didn't have time to report these issues to staff, but I hope management takes this review seriously. Proper cleaning needs to be prioritized.

The breakfast in the morning was very convenient, especially because I had to run out early and quick. I appreciate the friendly staff member who greeted me on arrival.

The hotel had a noticeably unpleasant odor upon arrival, like a mix of cigarettes and body odor. Once inside our room, we were immediately hit with a strong smell of marijuana and the room itself was freezing cold. We turned the heat on right away. The layout was also inconvenient because we couldn't even open our wardrobe door due to a chair blocking it. The bathroom was by far the worst part. The ceiling was filled with rust and the doors had cracks and was covered in dirt. The towel I grabbed after my shower had fresh stains that resembled boogers. It was very clear that it had not been washed properly (or washed at all). The tile floors in the hallway and in the bathroom were not swept, as there was hair from previous guests. I normally don't like to complain, as I understand you get what you pay for, but the level of cleanliness was unacceptable. Due to the time constraints I had these two nights, I didn't have time to report these issues to staff, but I hope management takes this review seriously. Proper cleaning needs to be prioritized.

Nice location. Was accommodating when the sliding bathroom door got stuck and wouldn't open. Gave us another room.

First room 121 sliding bathroom door stuck 3/4 way closed. In the second room, 120, the shower hot/cold handle was broken, and I couldn't take a shower. Stayed in this motel in the past several times and never had a problem. Sad to see it has not been kept up maintenance wise. 😢

It was nice and quiet. If the issue I had is resolved then I will definitely come back.

Well, were do I begin. The hotel needs a lot of improvements. The rooms was clean but needs to be updated. There were a lot of water stains and the bathroom needed to be renovated professionally. I had an issue with my room and they accommodated me right away. The room they put me in the door was damage and needed to be repaired. I forgot to take a picture. No one should have been assigned that room. The breakfast was ok I have had better. The usual waffles, coffee, yogurt, cereal and premade breakfast sandwiches. The customer service was good. The nice woman that checked us in was lovely. Will I ever stay there again? No!

The Quality Inn is a nice place. The staff are responsive and friendly. Things to take note of if you eat continental breakfast, you will need to request staff to turn the heat on if the space is cold. They typically do not have it or the television on. Folks walking around with their coats or hoodies meanwhile, they return to their rooms. Plus, my relatives did not have hot water in their rooms. The 2 couples had to be moved because the water was bone cold. Lastly, the original room that my husband and I stayed in was more like a large hotel room rather than a suite. We were moved due to the malfunctioning jacuzzi; I was so appreciative. I am sure they are aware of some of the things going on with their facility but looking to cut cost or the facility is not pulling in enough money to make necessary repairs. Either way, it was an enjoyable stay; these are some of the things to be mindful of.