The University Inn at Emory

It Was Clean & Nice

It Wasn’t Fully Stocked With Tissue..But Overall I Liked It

地理位置+早餐

洗手池排水困难+床头灯坏了

The location to Emory and the room size are really the only things it has going for it.

The staff is between meh and rude, depending on who you get. After running a load of laundry, the dryer didn't work and took our money to boot. There were sweet ants on the desk area. It is extremely dated but cleanish. They seem to want to nickle and dime the customer though. When we stayed the second time (purely due to the walkable distance), we were in an emergency situation trying to travel in for a family member so I purchased the insurance in case things changed before we could arrive. I was assured it was a simple as a phone call to cancel and refund especially after hearing what our situation was. Within 30 min I was calling back to cancel since things had changed that quickly. They patched me through to some outside agency or higher headquarters or something. They first told me I didn't purchase the insurance. Then they agreed I had. Then they said I had to go on some website to basically plead my case. The site asked me for proof from the doctor in the form of a memo saying what changed or a reason we would need to cancel. This was exactly what I needed to be dealing with instead of getting my wife to her dying father. Now I am in an endless loop of E-mails with them saying they are awaiting proof and me saying I can't give them proof since we aren't even at Emory anymore and have no contact with the doctors there. Not to mention, this is likely a HIPPA violation of some sort if the doctors did provide that to me. I am still waiting on my $400+ and doubt I will see it. I wouldn't stay there again period. I had already told my wife I didn't want to stay there after the lethargic staff and the fact that they doled out towels like they were prized possessions. This experience sealed the deal. There are too many other places that are just as convenient, more modern, and cleaner with a staff that is at least somewhat interested. They also don't act like they are doing you a favor by letting you stay there.

Close to hospital

Great staff . Nice and friendly atmosphere. It was convenient place to stay at for the events we attended .

A very comfortable place to stay when visiting Emory University........................................................................................................................................................................................................