Coconut Bay Beach Resort & Spa All Inclusive

Staff were great and helpful

Don't exchange money here. Maybe it's the island itself but when we exchanged money euro is worth less than USD which goes against every other exchange rate in the world

Property needs improvement. It’s old. Has potential but it needs to be updated.

Front desk people were kinda rude. They aren’t that approachable. Rooms are kinda ran down. Needs renovation. Beds were uncomfortable. They sink. Food was hit and missed. I like Mexico better. The chef there can cook. Top notch gourmet cuisine.

La gentillesse du personnel, les équipements.

La chambre n’est pas insonorisée, nous entendions tous les bruits du couloir et autres, ce qui donne un environnement bruyant et peu reposant la nuit.

The breakfast was delicious. Everything was great.

Nothing

The Resort is very well maintained and the staff go out of their way to make sure you are comfortable and enjoying your stay. The quality and variety of the food was also good.

The bath towels in the room were a bit rough, if they were washed with a softer feel that would be great.

I would have given all 5s but the wifi in our room barely worked, they did try to fix it but they are in middle of changing their wifi system and we were at end of hotel, it worked every where else but our hotel room.

We had a wonderful relaxing time at Coconut Bay, from the 10 minute drive to and from the hotel to the airport to our stay. The staff is great. Our housekeeping staff left a birthday cake a bottle of champagne for our daughter and beautiful daily notes. The food overall was very good. Breakfast buffet you couldn't ask for more, they had everything covered. The restaurants were very good, delicious meals and great service. The concierge desk helped us with expeditions and drivers. the pools and beach were beautiful and they worked so hard to clean up the seaweed (sargasum) all during the day. Loved the hot tubs. The bars all over the property were fabulous, bartenders were so friendly and attentive. The entire property was so clean always. We would certainly return to this beautiful resort.