Holiday Inn Express Toledo West - Napoleon by IHG

Hotel smelled musty when we walked in. I should have been warned by the tattered rugs at the entrance. The hot tub was out of order. The TV didn't work, we went down to ask about it, they say they will reboot the system. All evening no TV. This was a horrible stay with management not offering anything to make up for the terrible service. And, the hot tub is not being repaired, it is tacky looking with snow fence up around it. Update: The girl at the front desk was terribly rude, she refused to call a manager, refused to let me leave a note for the manager, refused to give me her name. In the morning, the older lady that I told this to said that they've had many complaints about her being nasty to people. Then why does she still work there? I suspect because the management is just as poor at customer service as she was. I will not be going back to this hotel.

Check-in was very easy and we were able to use a discount card and get a reasonable rate for our room. The room was very nice and had all the necessary amenities. Their breakfast had sausage, eggs, biscuits and gravy and all the stuff for a continental breakfast, very satisfying. It was a little off the interstate, but not bad.

We were in town for my son‘s wedding. We had reserved between everyone and the family 6 to 7 rooms. We were accused of having too many people which was not true. We were accused of smoking in rims, which was not the Indian lady that was working dayshift stared at us Was very rude and made us feel unwelcome. I will never stay here again and I will make sure everybody I know knows that this place is disgusting. We found bugs in our room and when I showed the lady, she told me it wasn’t true, even though I had pictures .

Had a two night stay. No complaints. My kids enjoyed the pool!

I had a prepaid room via Orbitz. Facility charged me an extra $20 for Fees on arrival. It has never happened before.

Noisiest hotel I’ve ever stayed in! Half of the building faces the highway which is where I was given a room. Had it not been so late and with hindsight I would have changed rooms maybe to the back side but I’m not sure if that would have solved the issue. It sounded like the traffic was driving through the room all night even with the shades closed. The general appearance of the hotel seems newer but it could have been cleaner. I’m not sure if they were renovating the hot tub by the pool or what but it was closed. Breakfast was a joke. I bent a plastic fork trying to stab a cinnamon roll to take (since I didn’t see tongs) and there were no eggs when I got downstairs. Extremely minimal breakfast and they only put out 1 yogurt at a time in the refrigerator. If they are cutting back on breakfast this bad it makes me wonder what else they are cutting back on. When I went to check out there were no questions asked about the stay, she just accepted my room key and gave me a “thanks”. These days where there is virtually no opportunity for customer interaction this seemed like a missed opportunity, but that’s just my opinion..

We came down to Ohio to see the eclipse and this was the closest hotel we could get to center of the totality. This was our backup location to view it in case we couldn't find a spot closer. The hotel was okay. It looks to be an older hotel and the walls are extremely thin. Our room was on the north side and it had a nice view of the pond across the expressway. The unfortunate part was the expressway, as it had constant but intermittent traffic that you could hear throughout the night. This made getting to sleep a bit difficult because as the traffic would die down and you'd think you could fall asleep, an 18 wheeler or 3 three would rush by again. The room was clean and kept up. The bathroom was a bit updated but the tub had several chips in the porcelain and needed updating. We could clearly hear our neighbors on both sides even though they were only coughing or talking an a normal voice. We stayed two nights and the morning hot breakfast was again just okay. The food did seem to be running low and there was a limited selection to begin with. The pool area looked nice but there were some areas under construction, which is just timing on our part, but they were well marked. The area of the hotel was mainly industrial and had a lot to do with trucking so considering that it was a very nice stay.

It was only noisy due to being by a highway, but that’s not the fault of the property.

Property was well kept and staff was kind. A little bit off of I-80 but not too bad. We only stopped for the night and the hotel was perfect for the 1 night stay. Room had ample room to unpack suitcases. Shower/bathroom was updated and well maintained.

Check in was very easy and the staff was very friendly. Our room was very clean as was the whole hotel.