Protur Sa Coma Playa Hotel & Spa

We are regular visitors to Protur and, although this is our first visit to Sa Coma Playa, this is probably our 8th visit to Protur in this area, always in April and October. As a single parent travelling with two children, there is no other brand of hotel I would choose in this region. I made the mistake of trying 2 different brands in this resort in 23/24 and it was a mistake! For many years, Protur staff have made sure we are comfortable and very well looked after. The Sa Coma Playa has a certain class and charm about it and, like all in the Protur brand, the staff are its biggest strength. It’s the beginning of the season and therefore fairly quiet, but Protur do not compromise on standards. Rooms are spacious and comfortable, a high standard. The hotel is stylish and well laid out and the indoor pool is great in case that the weather disappoints, although it rarely does. Food is good and nothing is too much trouble for the staff. We ask to eat outside, as our preference and, even though it is closed, they kindly oblige. As the only adult with two children, it is very convenient that I can buy a bottle of wine and they refrigerate it so I can come back to it each night until it’s gone. That’s very considerate. The hotel is calm, safe and spotlessly clean. The housekeeping is excellent. We’re half board and food is great. Pool bar is reasonable for quality lunches and staff are brilliant- Jose & Mike, thank you. Restaurant staff, Jose Carlos and all the other lovely people (4 who look after us each night, but I don’t have names). Must also mention the fabulous Christina on reception (a wonderful woman!) and Marc, manager, nothing is too much trouble. We needed help with a couple of things in the room, a safe malfunction (it was my error!) and refill of toiletries, and the staff addressed it in minutes. The maintenance gentleman is lovely and very polite. The activities and sports are great, and another reason we return frequently. Brilliant guy in the Clubhouse. The spa at Biomar is quality and the bikes are excellent for exploring. Newly refurbished courts for Padel, a nice touch. Another thing worth mentioning about Protur is that they constantly refurbish and upgrade the hotels on a cycle, before they become poor. Over the years, I’ve watched this happen in all the hotels. Very good. Overall, another fantastic Protur hotel. A fabulous experience made by a quality hotel and wonderful staff. Still two days to go but thank you for hosting us! To all future visitors, be kind and respectful to the staff because they always work exceptionally hard to make your stay the best it can be.

What a great hotel. We were apprehensive about the length of the journey from the airport but the road was very straight and there were no hold ups. We were allocated a room at the rear of the building which had a good sized balcony with the sun in the morning and was very peaceful. The facilities were very good. There were plenty of bikes available in all sizes and a 10 euro cash deposit was necessary for each. It was an easy ride to Porto Cristo by mostly cycle paths which was well worth the visit. A cash deposit of 10 euro each was also necessary for towels and again for robes so make sure you have enough cash for this. The tennis and padel courts were in very good condition and we had no problems in booking these. Mini golf agin in excellent condition and well thought out. We loved the indoor heated pool. Water was free with evening meals. A good selection of foods including gluten free. We found the “hot” food mostly to be “cool” which was disappointing but there are alternatives which are cooked on the grill in front of you.

We stayed for 11 nights in October and were lucky enough to have a sunny balcony overlooking the adult only pool which was lovely. Rooms are really big with a good size bathroom, hairdryer, tea coffee facilities, safe and a very efficient fridge, it is a mini bar but we made room for our own drinks. The maid service was daily and they we excellent and cleaned the room throughout each day and washed the floors most days. There is a lot to like about this hotel, the staff were excellent, very helpful and friendly. They couldn’t do enough for you. Food was very good for breakfast and evening meal with a good selection. As the same with most hotels we have visited in Spain the meat tends to get over cooked on the grill section. It has a large pool which is for adults and families and a large pool bar offering drinks and lunches. The hotel was nice and peaceful but the Protur hotels around it do get very busy and there seemed to be coaches dropping off and picking up people constantly even during the night dropping off and then pick ups starting from approx 4 am which you could here the coaches. Air con was good, we have stayed at some hotels when they don’t allow air con in October but as it was very warm it was appreciated.

First visit to the Protur hotel and spa and we wasn’t disappointed. We received a very friendly welcome on arrival, check in was easy no waiting. Our room was very modern, with a touch panel for control of lights, loved the modern touch, the best shower ever and the toiletries were of a lovely fragrance. Jose in the dining room was always very welcoming in the morning along with the lady maitre D. Maria in the restaurant is very pleasant and always said hello when she caught sight of us, always working hard. Food was of a very good standard, we aren’t fussy eaters. Meat was of a good standard, often spoilt for choice. The desserts were amazing and something you would find in a London/paris patisserie, they were a delight. The entertainment was varied every night and was of a good standard, bar men were lovely and friendly in the entertainment room, and I liked that they had a cocktail of the night- they were good quality drinks made with branded spirits. The hotel and grounds are lovely & what we really appreciated was the fact that no matter what time of day you went to the pool you could always get a sunbed, no raving about or rushing, your on holiday after all for a relaxing time. We dined one evening complimentary at the Cardomon Asian restaurant, it was a nice, all inclusive of drinks even though we were only half board. Almost felt you were going out for the night as the restaurant was a short walk away. There are some lovely shops in walking distance and the beautiful beach, restaurants and bars are a 15 minute walk away all very reasonably priced. As part of the holiday we also played crazy golf at no extra charge, you just have to book your day at reception. The buses are also very cheap and ideal for a day trip to plama, caves of drach and Porto christo. My only gripe I had on this holiday was when we booked in on our first day and then we queried it again on another day was the spa, we were told it was free the only thing we would have to pay for was the swimming caps, this was confirmed twice- when we went to the spa we had to pay €13 each plus €2 for the caps, it wasn’t free, it was only free if you was all inclusive. Miss information isn’t good for customers, I didn’t mind paying as it was a good afternoon and it was on a day it rained, we thoroughly enjoyed it. Overall this hotel is very modern, very clean, the cleaners do an amazing job, very hard working, came in every day and cleaned and replenished towels, food and drink of a high standard, very friendly staff, we would highly recommend, I look forward to going back in the future fingers crossed- thankyou Protur Sa coma playa hotel & Spa for a very lovely holiday!! Adios

I always like to give an honest review on any hotel I stay at so that anyone who reads my review will have a good knowledge of what they expect to find at the hotel in question. We booked a weeks break at the Protur Sa Coma Playa & Spa in Majorca on a half board basis.S soon as we walked through the doors of the hotel we were impressed. On arrival the reception staff were very helpful & gave us details of everything that we required. We had to pay the local government tax of €3-30 per person per day & the hotel safe was €14-00 for per week. We found that all the corridors leading to the rooms were fully carpeted which made the floors that much quieter with people entering & leaving their hotel rooms. On entering our room we found it to be just as the brochure described. We were in room 256 which overlooked the pool & the balcony was a suntrap for most of the day. Our room was cleaned every day along with fresh towels. The cleaning staff certainly do an exceptional job & are all very friendly. At both the breakfast & evening meals we found a very good selection of food to enjoy. Maria, one of the restaurant staff who looked after the tables was excellent. She was a very hard working young lady & was a credit to the Protur training programme. There was never & I repeat never any rush whatsoever to get the best sunbeds or any sunbed for that matter by the 2 outdoor pools. The main pool was for families with children but they also had an adults only pool which again was easy to get a sunbed at anytime of the day. The adult pool area opened at 9am & you could use the pool from 10am. It was a dream & there was always aife guard on duty even if there were no more than 10 sunbeds being used. The one small gripe we had was that the pool bar must cease opening at the end of September & that was a shame because even if they opened for just 4 hours a day they would do a good trade There was always plenty going on during the day for children & also adults alike & then you had the cabaret of an evening. Now the big question would I come here again, well I think you know the answer to that. A big emphatic yes. I have been coming abroad for 50 years now & this is the best hotel by far that I have stayed at. Well done to the Protur Sa Coma Playa & Spa Hotel A

Stayed in a few hotels in Protur Group first time at Sa Coma Playa . Hotel very modern and clean. Excellent size rooms not keen on glass screen between bathroom and bedroom no one wants to see someone in bathroom!Safe extra should be included in a 4* hotel. Reception staff friendly n helpful. Restaurant always greeted with a friendly welcome staff in restaurant all lovely.Plenty of choice could always find something disappointed with pizzas always hard n cold not appealing. Egg /grill station needs more help young man was overwhelmed and just not coping affecting quality and standard of food.A lot of young children in the restaurant so could be noisy and toddlers running about bit dangerous when carrying hot drinks.Visited Italian restaurant in Safari Park one evening meal terrible avoid.Used adult pool area very peaceful and has own bar and near inside pool,always beds available at both pools. Free bike hire from Club House for 10euro deposit great for going to nearby resorts using cycle paths.Evening entertainment ok but spoiled by young children running around and dragging chairs onto dance floor the children have had there disco prior to evening entertainment programme so a polite request to parents to have their children sit with them during the show which I have seen done at other hotels would show respect to other guests and the entertainers.Ended up sitting outside n just listening to the music.If staying in Sa Coma would not hesitate to return to this hotel.

My first time in Sa Coma. The hotel was lovely. Great location for shops and beach, very clean inside and outside. My room had everything i needed. Comfy bed, brilliant shower, toiletries and balcony. Loved it!! No complaints with the food. We were half board but we are coming back next year and going all inclusive. The choice of meats were good, I'm not a great meat eater but others in our group said the choice and quality was good. Always found something i liked at meal times so not a problem for me. What made our stay were the staff. They all work so hard, always smiling and chatty. We watched the start of the 6km run from our hotel and bought some tops and wrist bands from the organisers, as it was for a worthy cause. Didn't envy the runners as it was a very hot day. Well done everyone!! Overall this was a great holiday experience and one i would like to repeat. See you next year!!

Having just come back from 7 nights here I was more than impressed with the whole experience. The room was clean, more than comfortable and very aesthetically pleasing. The facilities, were great with a choice of pools and each one had ample of sun beds available, but peak time I imagine could be a different story. The daily activities archery, shooting and sports were great and all free with free bike hire too. The food was good and only one day we struggled with what was on offer, but this was due to personal likes and not lack of offerings. Breakfast was always plentiful with a varied array of sausages and different bacons which for an english person was nice to see back bacon on offer daily. All the staff was polite and greeted you even when just passing in the hall ways. I would, and probably will stay here again.

So, I was in two minds about my star rating 4*/5*, however I feel I lean more towards 4 purely based on a few things that let this hotel down. Staff, majority of the staff are nothing but attentive, helpful and polite. We had one occasion, where gentleman on reception was quite abrupt in that we couldn’t book another restaurant however we were definitely told by the lady upon check-in that if we came back on Friday we would be able to book a second choice. We was made to feel quite stupid but we was purely doing what we was told we could. Bar staff, round of applause, they memorised our favourite drinks and were always really attentive to our daughter who’s 2 years 2 months. I couldn’t get the name of the lady, but she had dark hair and a ponytail, this woman deserves a pay rise! There’s several restaurants that you can choose from if you’re all inclusive within the Protur hotels, we unfortunately only managed one and it completely ruined my husband’s birthday. We went to the Country Grill, how bad could it be?! Well the steak wasn’t even cooked blue it was cold and raw, jacket potatoes cold THE FLIES, while we was eating, just awful, we sat inside and it’s basically just a buffet there was no service, you can only get drinks while eating and it was wine out of a tap and I have to say it was the most disgusting wine I’ve ever tasted. I would absolutely not recommend going there. Restaurant, the first few days, THE FLIES, ah! I agree something needs to be done, one day it really put me off breakfast but mainly the flies seemed to be worse at lunch? (I always dug to the button for my salad). Had a good selection, always find something, dinner seemed to be better on the weekends. The gentleman on the grill probably needs to learn how to cook meat as well. I had a burger and it was so pink in the middle it just made me feel sick. They don’t seem to understand either when you asked to have something cooked thoroughly, I don’t mind steak medium rare but burger meat is different and it should be cooked through (to me). Room, we had a swim up room, it was perfect! We went away with our 2 year old, so some days when we put her to sleep in her cot for a nap we was able to use the pool and sun loungers which was just amazing. Room was cleaned daily, fresh towels, pool towels also can be changed every 3 days, no complains about the room. (Maybe a more comfortable pillow but that’s me being fussy!). Pools, yes they’re ‘fresh’ definitely first thing in the morning.. however you adjust very quickly once you’re in but I do think the kids pool could be slightly warmer for the little ones. Evening entertainment, some nights we had an absolute blast. There was a music band called The Family I think, Wow! Incredible vocals! The beach is a few minutes walk away and the sea was warm, we also went into Cala Millor one night which was literally a 5 minute taxi drive and was a lively area I personally wouldn’t take my little one but that’s personal choice (my mother in law had our little one for a few hours while we explored). Upon check out, we wasn’t asked if we had enjoyed our stay if there was anything they could do if we had any questions they didn’t thank us it was literally, “I’d like to check out… “room number”.. *** “all done” it seemed a bit Premier inn, would’ve been nice to have a closing conversation. I’d also just like to touch on a few of the reviews I’ve read about the children, this isn’t an adult only hotel so if you’re looking for that kind of holiday, I would recommend going adult adults only, just because it’s out of school holidays doesn’t mean children aren’t going to be there they don’t start school until four years old. I have to say all the children that were there during our week visit was so polite and so lovely. There was not one instance that I ever saw of children causing any issues or any disturbance, they all played and danced lovely during disco time and any entertainment. The only time I did see behavioural which I deemed unacceptable was when a Spanish corporate event turned up there was two boys jumping and running from sun bed to sun bed while the mother was in the pool restaurant. I couldn’t really understand it but not even the staff said anything. It was definitely an accident waiting to happen, but we shortly left anyway. Overall, I wouldn’t say we wouldn’t return, but I would look at other hotels on the island / area, saying that, we had a beautiful holiday and our daughter had a wonderful time.

We stayed for 7 nights, as it was October we didn’t expect to see so many babies and children. Most were no trouble in fairness. Thou the main issue while we there was the numerous business conferences they had. It made breakfast unbearable for noise and none of them sat in the designated area. The staff had set this up but the head waiter didn’t ask them to use it. Then there was the noisy Spanish running event. Head to the calm quiet pool wasn’t to happen this day!!! Food okay and no much choose unless you like sea food and bread. Meats were nice but there seems to be a theme of ribs ribs and more ribs. Same sauce every night barbecue. Some foods were cold and that was shame. The numerous amount of flies and fruit flies every meal day after day wasn’t very nice and a worry with contamination. The numerous meats at the cookimg station was nice but not very well cooked .squid, burger , fish, lamb pork chops. We were half board a d food was plentiful just not the best. Water in jugs was a nice touch at night but no ice was a bit pots we had to ask each time. In fairness drink aren’t the expensive. The bar/restaurant at Salvador’s is very close and has even better choices. Shame the cleaner missed our room and when we left the miserable front desk never even said a word. We probably won’t come again. Good points really are it’s clean and plenty of sunbeds, the chill out pool is fab and shops 2 mins away . Salvatores