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8.4 / 10 Guest Rating

Hotel Casa Dona Susana by Los Arcos

Manuel M Dieguez 171, Puerto Vallarta, mx

Hotel Casa Dona Susana by Los Arcos - main view

About the Property

Rooftop Pool and Bar
Enjoy stunning views of Puerto Vallarta while lounging by the rooftop pool or sipping cocktails at the bar.

Concierge Services and Currency Exchange
Experience personalized assistance with concierge services and the convenience of on-site currency exchange.

Terrace Solarium with Panoramic City View
Relax and unwind on the terrace solarium while taking in breathtaking panoramic views of the city.

Book your stay at Casa Doña Susana for an unforgettable adults-only retreat in Puerto Vallarta.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Garden

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Guests with an all-inclusive rate can enjoy food and drinks in the Hotel Playa Los Arcos next door. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
King Room - Photo 4
1/4

King Room

This room features air conditioning, safety box and cable TV. The bathroom is private.

20 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerSafety deposit boxTelephoneAir conditioningHair dryerRefrigerator

Standard Room 1 King Bed

Non-refundable
Room Only
20% OFF$112.38

$89.9

Includes taxes & fees

Standard Room 1 King Bed

Non-refundable
All Inclusive
20% OFF$234.42

$187.54

Includes taxes & fees

Guest Reviews

8.4
Excellent301 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the charming decor.

Categories

Cleanliness8.3
Service9.1
Location9.3
Room Quality7.8
Amenities8.8
Value for Money8.7
Food and Beverage6.3
Overall Experience8.8

Select topics to read reviews

T
TanyausUS
Verified booking
couple
Standard Room
Stayed in Jun 19, 2026

"Like always it was wonderful"

9.0

We stayed in this hotel a few times because of location and super friendly and professional staff, Special thanks to the maid for cleaning our room .

Nothing

Helpful?
S
SiriamxMX
Verified booking
couple
Standard Room
Stayed in Jun 15, 2026

"Excellent"

8.0

La piscina esta hermosa y es muy tranquilo el hotel

La habitación es demasiado pequeña

Helpful?
S
SpiceLady100caCA
Verified booking
couple
Standard Room
Stayed in Jun 14, 2026

"We will be back."

10.0

It was pretty quiet. It was near the beach which we absolutely loved. Alexander one of the staff members was always greeting us and very friendly. The pool was perfect and very cool, not too cold.

The constant rain and the refridgerator was not very stable. It rocked a little bit when go to open it.

Helpful?
H
HaskellauAU
Verified booking
couple
Standard Room
Stayed in Jun 8, 2026

"Good"

4.0

Convenient location

Smelled of mildew and noisy neighbourhood

Helpful?
J
JuliecaCA
Verified booking
solo_traveller
Standard Room
Stayed in Jun 4, 2026

"Excellent"

8.0

Le lieu, le personnel sauf la personne à l'accueil à partir de la fin de l'après-midi début de soirée qui n'était pas aidant en regard de nos besoins. La piscine sur le toit, très agréable avec l'ombre de gros arbre. L'accès à la mer vraiment proche et la possibilité d'avoir une serviette et chaise compris avec notre hébergement.

Chambre très petite, pas vraiment de place pour les valises. Pas comme les photos. Le manque d'aide de l'employé du soir pour régler le tout alors qu'il y avait d'autres chambres standard de libre et plus grande.

Helpful?
A
AlvarezmxMX
Verified booking
couple
Standard Room
Stayed in May 29, 2026

"Exceptional"

9.0
Helpful?
S
Sand Dollar usUS
Verified booking
solo_traveller
Standard Room
Stayed in May 29, 2026

"Close to beach and restaurantss"

9.0

Good location comfortable bed

Helpful?
D
DeniseusUS
Verified booking
couple
Standard Room
Stayed in May 28, 2026

"Lovely place to stay."

9.0

The location is perfect! Just a block from the beach and so close to everything you would want or need. The rooms are lovely and I appreciate that it is adult only.

Helpful?
V
VivianamxMX
Verified booking
couple
Standard Room
Stayed in May 20, 2026

"Exceptional"

10.0

La verdad la pasamos muy bien, está lindo.

El área de la alberca no tiene ningún alimento o bebida que puedan ofrecerte.

Helpful?
A
AdrienneusUS
Verified booking
couple
Standard Room
Stayed in May 18, 2026

"Excellent downtown location for a few nights stay in PV"

9.0

Location, a pool on the top floor. Staff very helpful No children

Rooms a little bit dated there’s a big step from the bathroom into the bedroom. That’s really easy to miss. I love the pool however, the plexiglass they put up around the pool needs to be cleaned because it obstructs the limited view of the ocean.

Helpful?