The Watermill Hotel, Sure Hotel Collection by Best Western

The hotel is clean , comfortable and attractive. The beds are comfortable and we had a large room. There is plenty of parking and the hotel is conveniently near, but not too near, the M25 junction 20. It is by an attractive waterway and the staff of are particularly attentive and welcoming. We have stayed there twice, once over Christmas, and I commend the mince pies. They do a fantastic breakfast and nothing is too much trouble for ' Shawn' and his staff. The same staff have looked after us on each occasion, which was reassuringly familiar when we arrived for our second stay. A good experience!

Hotel was lovely, great room. Cooked breakfast was great eggs done to perfection. Shawn was amazing nothing was too much trouble. Would highly recommend . Thank you for a lovely stay. Judy and Ray.

I met Shawn again for the second time he is so helpful and polite makes my stay so much better.

I’ve stayed here on a few occasions when working in the area. I’ve always found the rooms clean, fresh & quiet. The reception staff Shawn, Alisha & Ali are always professional, helpful & friendly. Nothings to much trouble.highly recommend. Peter B

On arrival which was early (!) Shaun at the reception did all he could to ensure I could work and the hotel was warm and welcoming. We were found a room that was ready for us sooner than expected. Excellent service and I would come again - thankyou for looking after us and the luggage!

Taking a “TV hotel inspector” type of approach… Greeting at reception was good. Decor in room okay, toilet seat didn’t fit Room felt dusty. There was tea & coffee facilities in the room, but no milk and no telephone to call down to reception so couldn’t make any drinks in the room. Room was facing the road so there was a little road noise. Breakfast was okay nothing to get excited about, but there was no menus so was not aware of choices and had full English recommended, but was not given any choice of egg and the sausage looked nice, but was not cooked in the middle so had to leave, as there was no one around to talk to. On leaving reception was not manned so left key card in glass bowl on the desk. No real problem there as we had pre-paid.

The hotel is in a good location- pubs opposite and a short drive from Berkhamsted where there are a number of pubs, bars and restaurants. Our stay was good- the room we had was dated but I think the hotel is currently renovating rooms. Ali, the front of house, was the nicest guy. Nothing was too much for him and he is such a credit to the hotel. Thank you Ali!

This hotel is lovely and in a lovely setting. The staff couldn't do more for us. They cared for our every need, going above and beyond for us and our elderly parents. I have to recommend for a pay rise: Aleesha, Ali and Zoltan! (Apologies if I've spelled the names wrongly). They all worked so hard for people staying there - they made the stay excellent.

The room was extremely cold as there didn’t appear to be any working heating in the room

Arrived late in the evening and found there still to be parking available - and the parking area felt very safe. Once checked in the hotel staff showed us to our room and explained where everything was in the room and where and when breakfast was served. The room was slightly dated but clean and there was tea/coffee and biscuits in the room. Staff were all lovely and we enjoyed our stay.