InTown Suites Extended Stay Newport News VA - I-64

The room was spacious.

NO BREAKFAST GREAT LOCATION

NO COMPLAINTS.

I like the way the suite was furnished and the layout

Needed more towels

Comfortable bed, hot shower, very clean room.. That's about all the positives we experienced.

Pictures on the website are not what the room looks like (noted in small print below photos that pictures are staged). So many rules (we even received notes on the door not to sit in lawn chairs in the parking lot, that's loitering). I asked housekeeping about exchanging towels and was told I could wash them in the family laundry room if I needed clean ones. We are older females, one recovering from surgery and I believe we know how to behave. It's a no smoking facility but the halls and elevator had a strong marijuana smell as did the parking lot. If I could have left without forfeiting money already paid I would have done so.

Friendly, helpful staff who were eager to make our stay as pleasant as possible. Great location to the 64 east and west highways.

We weren't clear on their cleaning procedure. Towels weren't replaced. Kitchenette not equipped.

The only thing I liked about this property was the location. It was convenient and close to everything — grocery stores, Target, and several restaurants. Lyft rides were affordable, and I could easily walk to pick up essentials. Everything I needed was nearby, which made errands easy.

I didn’t feel safe during my stay. There were often people outside who made the area feel uncomfortable and not very secure. The property did not feel clean, and there was a strong odor in the hallways that never went away. I also didn’t like that there was no one at the front desk 24 hours a day. On more than one occasion, someone knocked on my door saying they had to check something for “safety reasons,” which I found unsettling. At one point, an extermination visit took place during my stay, which made me question the overall maintenance and cleanliness of the building.