InTown Suites Extended Stay Newport News VA - I-64

Staff was very friendly, room was clean and spacious

I’m seeking a full refund for my reservation charges. I arrived to this location to check in February 4th at 6:45pm eastern time. The office was already closed and the after hours duty representative said he could not do anything with regard to checking me in. I was left stranded with no lodging and no alternative. Upon attempting to check in on February 5th and complete the remainder of my 10 day reservation (confirmed checkout on February 14th), the front desk representative stated that my reservation had been cancelled and there were no available rooms to honor my reservation. I was left stranded for a second night in a row with no alternative. This is completely unacceptable, as I was charged for two nights of a reservation that were not honored. This transaction and all associates credit card charges must be refunded immediately. Thank you. I can provide any supporting documentation if necessary. Original Expedia reservation confirmation and itinerary # was 7518728873369. This was for the 11 Old Oyster Point Extended Stay Newport News VA I-64 property.

Good value for the price.

If you pay more than $70 per night you’re getting ripped off. Don’t expect a hot breakfast or a variety of channels to choose from on your TV set while on your room. There are no credible restaurants within walking distance, there is only a Popeyes next to the motel and putting it mildly there service was worse than the hotels.

It was in a bad need of repair and updates, was embarrassing to ask family to stay there

wants you learn it was a long term stay hotel you could see why there was more paper work

I stayed at Inn Towne Suites for 11 days. A maid came in one time out of eleven days. I never received any toilet paper for my entire stay, and had to purchase my own. My key card did not work on the weekends. The front desk hours are Monday-Saturday from 10 am to 8 pm. Additionally, the night manager attempted to enter my room at 2 am on the day I was to check out. I can't even begin to explain that!

The hotel was ok, not bad but ok. The room was clean but the hotel it's self had s strange smell to it. The elevator and the stairs needed a good cleaning. It was good for the price. I liked the stove and refrigerator in the room and the bathroom was nice as well

I will never stay here again. The room was equipped with a partial kitchen with no pans, pots, plates or utensils. The gym had no equipment and they came to clean the room the day before the checked out. I was told I could have only one wash cloth and towel and had to bring the dirty one to the front desk in order to get a fresh one. I had to take out my own trash and the list goes on and on. I requested a refund but denied, so I'm writing to the corporate office. Please don't stay here, you will be very disappointed and angry when you leave. WARNING!!!

Was flooded out of our place, needed somewhere to regroup. Staff at desk is nice. Linens are bare. Housekeeping weekly could improve, however some do a better job than others. Laundry facility is great! Wish the fitness center was open. Parking is abundant and close to everything. Bring your own dishes and cutlery! Cost is pricey.