The Windsor Hotel

Lovely stay. A bit in need of being redecoration and repair. But nothing of substance!!

The location of the hotel was ok, near to the beach and bus stops as well as shops & eateries. However, my experience was nothing to write home about, my air condition did not work and when I reported it, it was looked at the first night and it would for about 5mins then it stopped I had to sleep with a dirty standing fan. When I reported it the next morning I was informed it has been reported to a company for it to be fixed because it was under warranty when I asked when this would be the guy said to me "I dont know; maybe today or tomorrow" shrugging his shoulders at me. I only had a standing fan working my entire stay with dirty fan blades. The bathroom was ok, a bit of damp, my towels were not changed though I left them on the floor as stipulated by them if you want them changed. The shower did not have a door, bathing was difficult as I had to try not to wet the floor. My bed was a twin bed & one was longer than the other & i kept hitting my leg on the longer bed. The breakfast was pitiful & not much of a variety, the juice machine didn't work but then they had juices out in jars the next day. I didn't use the swimming pool as it was on the 6th floor. My room was on the 4th floor but guess what the lift didn't work so i had to take it to the 5th floor & walk down the stairs before i could access my room. Most of the guests were young & made so much noise. I don't know if I'll return but if there wasn't a choice then maybe.

Despite being at the hotel an hour before check-in we never got a room until 2.20 as the receptionist was too busy trying to organise a group of around 30 young people there through the EF program. We had to make repeated requests for our room. The room was clean enough but obvious signs of wear and tear, broken light fixings and chips on the furniture. The air conditioning worked well. The buffet breakfast was cold and the restaurant understaffed when we advised, they reheated it in the microwave 😑 the selection was very poor. The lift broke down due to being misused by the gangs of young people staying in the hotel, after 5 days it still wasn't fixed we had to carry our luggage from the 5th floor and a woman had an accident due to the stairs being narrow, poorly light and no hand rails. When we asked the receptionist to book a taxi, he qoted €13 euros more than the taxi to get there.

My visit was very short. There was no time to enjoy all the services offered.

This was my 3rd time staying here and unfortunately it was not the best time! For the first 2 days there was no working keys for the room and had to be accompanied to the room to let me in and when the keys were working after 2 days had to have them re done! For the first 2 days had no hot water in the shower and to be fair after I told them it’s was sorted out only for it not to have hot water again for the last 2 days and unfortunately I was leaving so no time to have it fixed! There was a lot of kids staying in the hotel and at night was extremely noisy and although this is not the hotels fault I can’t help but think they could have told the staff of the school trip that it was a problem for other guests! After 2 days the cleaners took my towels out of the room but never replaced them and as for cleaning the room all they done was make the bed no sheets were changed for 9 nights I personally think that’s not acceptable! Despite all of these problems I have to say the staff are extremely friendly and helpful and I have to say it was nice coming back to friendly faces! I understand that it’s been a extremely difficult time all over the world and hotels have suffered a lot more than other businesses but I think this hotel needs a lot of attention and upgrading! Sorry hotel Windsor but this is my honest review

Location was good AC remote did not work Straff was great! They Did not change my bed blankett more then once in 14 days. So i needed to tell them to change it after I noticed it was not changed after cleaning. The bed was not the best but I have been sleeping in worst. The room is to noicey, I could hear people Talking in another room clearly.

Overall i enjoyed my stay it was a good location where i needed to be and budget friendly. However some points are worth noting. In my room the TV did not work, well it worked but there were no channels, which didn't bother me as i was mostly out and about exploring. There is no iron, tea coffee etc in the room and everything has to be collected from reception which is a pain when you are 4 flights up and the lift was on a number of occasions broken. The reception was mobbed on a few occasions with a massive I'm guessing group booking, it was absolutely manic, they were all kids running about! Breakfast was mediocre, so after trying it the 1st night i just sourced my own for the other mornings. There was noise as there were works going on and a poster on the wall informed you of this, no information at time of booking or checking in. As for the location its great 5min walk to the seafront, plenty of amenities. Last point i was sold this hotel as a 4* but being a business traveller predominantly in the UK, this establishment is at best the equivalent of a 3* UK standard of hotels.

Great position, staff were so friendly and very accommodating. So pleased with this hotel.

We choose this hotel for the indoor heated pool and Jacuzzi neither were working or warm .

In general, this is a 4-star hotel that should actually have a 3-star rating. Basically I was there for a weeklong vacation, but I had complaints with the hotel on almost a daily basis. Some example: - I explicitly asked for a king-size bed with a single mattress. However, I got two separate beds put next to each other, I fell multiple times and went to complain to reception that did not fix the problem, instead, two days later, they zip-locked the beds together which didn't really solve the problem. - At check-in, they asked for my credit card number for a security deposit (they don't have the technology to block your credit card). I refused to give my credit card number for privacy reasons. So after I explained that they should not ask people for credit card numbers, I paid the deposit in cash. (note the deposit wasn't advertised or communicated until I got there and checked in). - The towels situation is funny, we either didn't get towels at all, or got less towels than we needed, or got the towels collected at 10am and cleaned/returned around 2:30pm.. so basically we couldn't shower for 4:30 hours. - The breakfast buffet is humble with limited fixed options. Only the single type of daily dessert was changing. - The staff varies a lot between being nice and helpful, to nice but not helpful to straight up rude. - At some point towards the end, the bed had bedbugs!