Holiday Inn Milton Keynes - East M1, Jct. 14 by IHG

The hotel is a a great location just off the moto way. walking in to reception i was surprised by how quaint it was,chairs and table by windows which is a nice quite area,This hotel does not have a lift,Remember to register your car when you stay.I was meet by a lovely lady Sharon who showed me where the bar was and where i could have breakfast in the morning, Sai was very friendly with a big smile,who made me feel very welcome.

The staff at this site are very helpful and friendly. After reading reviews i was not excepting a lot from the hotel, but was very pleased with my stay, every staff member i meet where lovely. The hotel is lovely in side. Cosy chairs in the reception where you can eat and drink, Bar area have leather high back chairs, and settees, Breakfast room is big, it could do with being a little more cosy like the bar area. Rooms are a bit old fashioned, could do with beaning a bit more modern. Over all i had a wonderful 2 days.

Had a lovely stay, the staff where all very friendly, The rooms could do with being up dated, as no plug sockets by the bed, when mention to reception and lady gave a extension lead. The reception area is a lovely place to site and read a book. The breakfast room is big area, which when only a few people in there you seam a bit lost, I understand this is used for events as well, when talking to the staff. This double doors open up to a conservatory which also opens to a garden. The hotel does not have a lift.

The hotel was clean the staff were friendly the room was of good size The only bad thing was there was no rail to hold onto when you got out of shower but otherwise a great shower could have more plugs for charging I would recommend this hotel and will be going back

This is the email that was sent to them and treated with such urgency or importance that it wasn't replied in 3 days. Good Evening. I feel I need to put pen to paper and inform you of the horrendous and dire stay i have just resulting in injury of which nobody was around to report this to. I would add that this year I have achieved Diamond status so that’s a lot of hotels I’ve stayed at your chain as well as others, and this was by far the worst…again Let’s start at the beginning. Check in I was part way through checking in, when the guy behind the counter just turned away and walked into the back area leaving my stood there like an idiot. He came back 2/3 minutes later and handed some money to his colleague. He continued to check my in noting my Diamond Status and asking which amenity I would require. I went to the room, which for some reason was an accessible room, which doesn’t bother me, but was it was not what I had booked, nor did I get any form of upgrade. The room. The room was one of those odd rooms with a connecting door, again I wasn’t informed of this, I could hear everything from the room next door. The desk chair was wobbly and wouldn’t move properly. The desk lamp was broken it would not work. The bathroom door on the bathroom side was filthy. I took a shower, (this was after dinner), the temperature was mild, I turned the temperature slightly and I mean slightly and Immediately I got burned with scalding hot water, as I had no method of escape, I switched the temperature to cold. At the same time as this I slipped (due to try to escape the heat), I banged my back on the way down as well as my left wrist and right foot. I was then laid in agony until I could move getting covered In ice cold water. ( had I not been able to flick the temperature i would have been scalded as the water was that hot). I managed to get out of the shower and dried before getting into bed freezing cold. This morning I have a severely bruised right foot and sprained left wrist, including a very sore back. Dinner. I went to the bar and waited over 5 minutes before someone came, i ordered my drink to be told well I haven’t any ice! Would you like me to get some? I (and others) waited again for what seemed an age before anyone came back. I also ordered some food. I asked the guy to give my room a call when it was ready and I would come and collect it as the bar was pretty full. Half an hour later, I went investigating where the food was, and the barman came to me and said oh I have been looking for you as I did not write your room number down! So he went and got the food from the kitchen, with no condiments in it just the cutlery. The peas were frazzled the chips you could tell had been left a while as they were lacking their glow and were just warm enough to eat. The bacon chop was however lovely. There was also a post it note stuck t, the till saying card only. If you are refusing to take the coin of the realm, then you need to tell people in booking in. I am a sole trader and most of my business is cash, so that is what I use. I would have had another 3/4 double gins but I couldn’t as you won’t accept my money. Due to my back I didn’t sleep that well. Breakfast This was good, lovely croissants. Checkout I went to the counter to checkout and get my bill. I was there for 9 minutes and nobody had arrived. It was my intention to report all this to whoever checked me out, but as nobody came I couldn’t even report it. I also needed to check the invoice was correct prior to giving my card, and getting the invoice. Can you send this so I can check its come from the correct account and it is accurate? I look forward to hearing your comments on this matter in due course.

Attended our ladies dinner celebrations, we all had a enjoyable time. The tables set up in the function room was lovely. We where all made to feel very welcome by the manager Sharon and her team. The food was lovely and hot, Great location for us all to meet up just off the motorway,

What a shame, it seemed to have only one staff member who was great at doing everything, give him a bonus as he was great, food was ok ish, drinks ok, room was a suite but was not great to be honest, wouldn't come back sorry

Ok for short stay

I visited for a business lunch. I was only there 1hr 25mins, had some food and drinks. Didn't see any parking signs and nevet gave it a thought as it's in the middle of nowhere. Two weeks later, £100 parking fine arrived. I'll be sure to never use this, or any other Holiday Inn again. Enjoy your £100.

Very bad customer service at this hotel. Paid for my stay through another booking site, only to realise they also took money for my stay without my knowledge. Trying to get a refund is nigh on impossible. Called hotel several times waiting for management to get back to me but they never do. Very unhelpful staff and extremely poor management. Avoid this hotel if you’ve paid through another booking site!