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9.2 / 10 Guest Rating

Hyatt Regency Hakone Resort and Spa

1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408, Hakone, JP

Hyatt Regency Hakone Resort and Spa - main view

About the Property

Experience a serene stay at the luxurious Hyatt Regency Hakone Resort and Spa, a perfect oasis for relaxation and indulgence.

Revitalizing Spa
Pamper yourself at our exquisite spa, where rejuvenating massages, soothing body treatments, and refreshing facials await you, providing the ultimate escape from everyday stress.

Gourmet Dining
Satisfy your culinary cravings with a selection of French cuisine at our Dining Room Western or unwind in your room with our convenient room service, ensuring a delightful dining experience at any hour.

Unmatched Amenities
Take advantage of our complimentary wireless internet, plush lobby fireplace, and refreshing hot springs. With ample meeting space and trains station pick-up services, your comfort is our priority.

Don't miss out on this enchanting retreat in Hakone—book your stay now!

Facilities & Amenities

Meeting rooms
Full-service spa
Health or beauty spa nearby
Express check-out
Fireplace in lobby
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Garden

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. A car is recommended for transportation to and from this property. Parking height restrictions apply. Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check Room Availability

1 night · 2 adults

Available Rooms

Room, 2 Twin Beds - Photo 1
Room, 2 Twin Beds - Photo 2
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Room, 2 Twin Beds - Photo 4
Room, 2 Twin Beds - Photo 5
Room, 2 Twin Beds - Photo 6
Room, 2 Twin Beds - Photo 7
Room, 2 Twin Beds - Photo 8
Room, 2 Twin Beds - Photo 9
Room, 2 Twin Beds - Photo 10
1/10

Room, 2 Twin Beds

2 Twin Beds603 sq feet Internet - Free WiFi and wired internet accessEntertainment - 32-inch LCD TV, satellite channels, and DVD playerFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a hydromassage showerheadPractical - Safe, free newspaper, and laptop workspace; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNeed to Know - No rollaway/extra beds availableSmoking And Non-Smoking

56 m2
Sleeps 4
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Room with 2 Twin Beds

Non-refundable
Room Only
20% OFF$403.29

$322.63

Includes taxes & fees
Room, 2 Twin Beds, Mountain View - Photo 1
Room, 2 Twin Beds, Mountain View - Photo 2
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Room, 2 Twin Beds, Mountain View - Photo 4
Room, 2 Twin Beds, Mountain View - Photo 5
Room, 2 Twin Beds, Mountain View - Photo 6
Room, 2 Twin Beds, Mountain View - Photo 7
Room, 2 Twin Beds, Mountain View - Photo 8
Room, 2 Twin Beds, Mountain View - Photo 9
Room, 2 Twin Beds, Mountain View - Photo 10
1/10

Room, 2 Twin Beds, Mountain View

2 Twin Beds605-sq-foot room, balcony with mountain views Internet - Free WiFi and wired internet accessEntertainment - LCD television, satellite channels, and DVD playerFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a hydromassage showerheadPractical - Safe, free newspaper, and laptop workspace; cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNeed to Know - No rollaway/extra beds availableSmoking And Non-Smoking

56 m2
Sleeps 4
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Mountain View Twin Room

Non-refundable
Room Only
20% OFF$449.04

$359.23

Includes taxes & fees

Twin room Mountain View

Non-refundable
Breakfast Included
20% OFF$533.93

$427.14

Includes taxes & fees
Deluxe Room, 2 Twin Beds - Photo 1
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Deluxe Room, 2 Twin Beds - Photo 8
Deluxe Room, 2 Twin Beds - Photo 9
Deluxe Room, 2 Twin Beds - Photo 10
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Deluxe Room, 2 Twin Beds - Photo 12
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Deluxe Room, 2 Twin Beds

2 Twin Beds786 sq feet Internet - Free WiFi and wired internet accessEntertainment - 32-inch LCD TV, satellite channels, and DVD playerFood & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettleSleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a hydromassage showerheadPractical - Safe, free newspaper, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-Smoking

73 m2
Sleeps 5
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryer

Deluxe Twin & Tatami room

Non-refundable
Breakfast Included
20% OFF$602.85

$482.28

Includes taxes & fees
Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 1
Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 2
Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 3
Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 4
Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 5
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Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 7
Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 8
Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 9
Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 10
Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 11
Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 12
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Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 18
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Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 20
Deluxe Room, 2 Twin Beds (Dog Friendly) - Photo 21
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Deluxe Room, 2 Twin Beds (Dog Friendly)

2 Twin Beds783 sq feet Internet - Free WiFi and wired internet accessEntertainment - LCD television, satellite channels, and DVD playerFood & Drink - Refrigerator, minibar (fees may apply), room service (limited hours), and microwave (on request)Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, slippers, and a separate bathtub and shower with a hydromassage showerheadPractical - Safe, free newspaper, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingSmoking

73 m2
Sleeps 5
2 Twin bed (90-99 cm wide)
Amenities
MinibarSafety deposit boxTVTelephoneHair dryerRefrigerator

Dog Friendly Deluxe Twin Room

Non-refundable
Room Only
20% OFF$669.95

$535.96

Includes taxes & fees

Guest Reviews

9.2
Exceptional173 verified reviews
AI Summary

Guests highly rate the outstanding service and frequently praise the beautiful location.

Categories

Cleanliness9.3
Service9.8
Location8.8
Room Quality8.8
Amenities9.3
Value for Money9.3
Food and Beverage8.8
Overall Experience9.5

Select topics to read reviews

V
VioletvzEAST LONDON, EASTERN CAPE
Verified booking
Friends getaway
Standard Room
Stayed in Apr 10, 2026

"Fanflippintastic"

10.0

Fanflippintastic! Great food! Great location! everything great!

Helpful?
C
Culture37844057488UNITED STATES
Verified booking
Family
Standard Room
Stayed in Apr 8, 2026

"Breathtaking suite views and such caring staff!"

10.0

We had a wonderful stay at the Hyatt Hakone and highly recommend it for its breathtaking mountain views from our room! The hotel staff is great and went above and beyond to ensure that we enjoyed our stay. Especially the front desk female associate/manager who really tried her best to ensure we stayed on schedule and assisted us given our taxi issues. The guest relations manager (Mr. Suzuki-san) left no stone unturned to ensure that we caught our shikansen on time. Mr. Takuya (Hotel GM) even reached out after our stay to ensure everything was good and that we reached Kyoto on time. We really appreciate his thoughtfulness. I also highly recommend the walking tour that Mr. Takuya himself provides on Tuesdays. It does require some uphill walking but very doable for folks who are active. The entire tour takes ~55mins and you get to experience exquisite gardens that are highly well maintained and have wonderful flowers! The breakfast was delightful like all the Hyatt properties that we have stayed at during this Japan trip. We will definitely be back!

Helpful?
R
robertmI1772NI
Verified booking
NONE
Standard Room
Stayed in Apr 7, 2026

"Amazing hotel, nice and relaxing"

10.0

We had an amazing stay at the Hakone Hyatt Hotel. From the moment we arrived, the staff made a fantastic impression. They were clearly proud of both the hotel and the surrounding area. The check-in process was smooth and efficient—we were seated, given a map, and walked through everything we needed to know, including local attractions, transport options, and the hotel shuttle service. The onsen was also explained clearly, and we were then personally guided to the lift, which was a nice touch. That evening, we went down for dinner and our welcome drinks. The staff were warm and engaging, especially with our children—they took the time to chat with them and make them feel included. The meals were excellent and a real highlight of the stay. Breakfast the next morning was just as impressive. The staff were incredibly attentive and kind, even helping our children with their food and showing them around. It made the experience feel very welcoming and family-friendly. The onsen was clean, relaxing, and well maintained. Our room was spacious and comfortably accommodated our family of four. The only minor downside was the shower setup. At 6'2" (187 cm), the shower head was mounted too low and sprayed at shoulder height, and the hose could have been longer. A small adjustment here would make a big difference for taller guests. Overall, the stay exceeded our expectations and delivered exactly what we hoped for from a Hyatt hotel. It really stood out—especially when compared to our next stay at Mt Fuji Speedway Hotel, which could learn a lot from Hakone about delivering a great guest experience

Helpful?
6
664naureena
Verified booking
NONE
Standard Room
Stayed in Apr 5, 2026

"Amazing resort"

10.0

The Hyatt Regency Hakone is a beautiful resort that gives you a great location to visit Hakone . The shuttle service is extremely helpful (needs to be reserved in advance) for Odawara. But from Gora station you can also take the funicular to Kami Gora station and it's a 5 minute walk making it so easy to access. The service is impeccable and the staff are just lovely. Also if you are lucky you can catch a glance of Mount Fuji in the back on a clear day. We also enjoyed the onsen. Overall a wonderful stay!!!

Helpful?
R
RayH67
Verified booking
Couples
Standard Room
Stayed in Apr 4, 2026

"A short but sweet visit to Hyatt Hakone!"

8.0

The hotel, spa and area were really nice. We visited for 1 night on our way back to Tokyo but now wish we’d spent another night.

Helpful?
P
philipgE8378OP
Verified booking
NONE
Standard Room
Stayed in Apr 4, 2026

"Cool vibe in a wonderful setting."

10.0

Really cool place in an awesome location. Great dinner experience. Wonderful breakfast. A wee some spa. Loved everything about it!

Helpful?
H
HorshamTouristHORSHAM, HORSHAM DISTRICT, WEST SUSSEX, ENGLAND
Verified booking
NONE
Standard Room
Stayed in Mar 28, 2026

"Very comfortable base and great location for sight seeing"

10.0

Clean and comfortable hotel in Hakone, slightly difficult to access - instructions given to us were either to call for the shuttle or walk from Kami Gora cable car station and as we did not have luggage choose to walk the five minutes down the road (it was all downhill so an easy walk, would not have wanted to walk up!). Hotel offered everything we expected from Hyatt and our one night stay was very pleasant. Only slight gripe is that the slippers and sandals provided do not work with European size 48 feet! The yukatans provided were of appropriate size.

Helpful?
L
LucyLou527
Verified booking
NONE
Standard Room
Stayed in Mar 6, 2026

"Above and Beyond"

10.0

The location of the hotel is nice and quiet. On clear days you can see Mt. Fuji in the East wing hallway windows. We were upgraded to deluxe rooms and the rooms were HUGE! We enjoyed welcome snacks and drinks at the Living Room. Buffet breakfast at the restaurant had a lot of choices and is delicious. The hotel provides shuttles on demand to and from Gora and Sounzan Stations. It makes starting at the tourist attractions easy. They are very accommodating as one night they dropped us directly at the restaurant near Gora Station. Do make sure you secure a taxi or be able to walk back if you are not able to make the last shuttle. We were stranded and both my Uber and Go apps were not able to find a taxi. I frantically called the hotel for help and Kobayashi tried to find me a taxi. Ultimately Mr. Hirose came to save us. My elderly mother was in no shape to walk back to the hotel. I am very grateful for the care they shown. My father forgot his iPad the next day and the hotel arrange for it to be dropped off to me at Odawara Station. Oh, the hotel does pick up and drop off at Odawara Stations also. It makes getting to Hakone from Tokyo very easy! Oh the onsen was nice and clean also.

Helpful?
H
himaniekGURUGRAM (GURGAON), GURGAON DISTRICT, HARYANA
Verified booking
Family
Standard Room
Stayed in Mar 4, 2026

"Most picturesque hotel"

10.0

This hotel is stunning - it’s a short walk from Gora station (with a little bit of an uphill climb) - it’s fairly easy to get to. The hotel is nestled in greenery - it’s very peaceful and serene. Food is excellent - absolutely loved the Omakase - must do this while staying here. The hotel has a private onsen - it’s a great way to peacefully experience an onsen while in Japan. Staff is very warm and friendly. Would definitely stay here again whenever I plan to go to Hakone!

Helpful?
3
370natew
Verified booking
NONE
Standard Room
Stayed in Mar 1, 2026

"Best Hakone Hotel"

10.0

Great amenities and service was provided. Would highly recommend to stay on your next Hakone trip! Don't forget to try the onsen and spa!

Helpful?