Hyatt Regency Hakone Resort and Spa

Fanflippintastic! Great food! Great location! everything great!

We had a wonderful stay at the Hyatt Hakone and highly recommend it for its breathtaking mountain views from our room! The hotel staff is great and went above and beyond to ensure that we enjoyed our stay. Especially the front desk female associate/manager who really tried her best to ensure we stayed on schedule and assisted us given our taxi issues. The guest relations manager (Mr. Suzuki-san) left no stone unturned to ensure that we caught our shikansen on time. Mr. Takuya (Hotel GM) even reached out after our stay to ensure everything was good and that we reached Kyoto on time. We really appreciate his thoughtfulness. I also highly recommend the walking tour that Mr. Takuya himself provides on Tuesdays. It does require some uphill walking but very doable for folks who are active. The entire tour takes ~55mins and you get to experience exquisite gardens that are highly well maintained and have wonderful flowers! The breakfast was delightful like all the Hyatt properties that we have stayed at during this Japan trip. We will definitely be back!

We had an amazing stay at the Hakone Hyatt Hotel. From the moment we arrived, the staff made a fantastic impression. They were clearly proud of both the hotel and the surrounding area. The check-in process was smooth and efficient—we were seated, given a map, and walked through everything we needed to know, including local attractions, transport options, and the hotel shuttle service. The onsen was also explained clearly, and we were then personally guided to the lift, which was a nice touch. That evening, we went down for dinner and our welcome drinks. The staff were warm and engaging, especially with our children—they took the time to chat with them and make them feel included. The meals were excellent and a real highlight of the stay. Breakfast the next morning was just as impressive. The staff were incredibly attentive and kind, even helping our children with their food and showing them around. It made the experience feel very welcoming and family-friendly. The onsen was clean, relaxing, and well maintained. Our room was spacious and comfortably accommodated our family of four. The only minor downside was the shower setup. At 6'2" (187 cm), the shower head was mounted too low and sprayed at shoulder height, and the hose could have been longer. A small adjustment here would make a big difference for taller guests. Overall, the stay exceeded our expectations and delivered exactly what we hoped for from a Hyatt hotel. It really stood out—especially when compared to our next stay at Mt Fuji Speedway Hotel, which could learn a lot from Hakone about delivering a great guest experience

The Hyatt Regency Hakone is a beautiful resort that gives you a great location to visit Hakone . The shuttle service is extremely helpful (needs to be reserved in advance) for Odawara. But from Gora station you can also take the funicular to Kami Gora station and it's a 5 minute walk making it so easy to access. The service is impeccable and the staff are just lovely. Also if you are lucky you can catch a glance of Mount Fuji in the back on a clear day. We also enjoyed the onsen. Overall a wonderful stay!!!

The hotel, spa and area were really nice. We visited for 1 night on our way back to Tokyo but now wish we’d spent another night.

Really cool place in an awesome location. Great dinner experience. Wonderful breakfast. A wee some spa. Loved everything about it!

Clean and comfortable hotel in Hakone, slightly difficult to access - instructions given to us were either to call for the shuttle or walk from Kami Gora cable car station and as we did not have luggage choose to walk the five minutes down the road (it was all downhill so an easy walk, would not have wanted to walk up!). Hotel offered everything we expected from Hyatt and our one night stay was very pleasant. Only slight gripe is that the slippers and sandals provided do not work with European size 48 feet! The yukatans provided were of appropriate size.

The location of the hotel is nice and quiet. On clear days you can see Mt. Fuji in the East wing hallway windows. We were upgraded to deluxe rooms and the rooms were HUGE! We enjoyed welcome snacks and drinks at the Living Room. Buffet breakfast at the restaurant had a lot of choices and is delicious. The hotel provides shuttles on demand to and from Gora and Sounzan Stations. It makes starting at the tourist attractions easy. They are very accommodating as one night they dropped us directly at the restaurant near Gora Station. Do make sure you secure a taxi or be able to walk back if you are not able to make the last shuttle. We were stranded and both my Uber and Go apps were not able to find a taxi. I frantically called the hotel for help and Kobayashi tried to find me a taxi. Ultimately Mr. Hirose came to save us. My elderly mother was in no shape to walk back to the hotel. I am very grateful for the care they shown. My father forgot his iPad the next day and the hotel arrange for it to be dropped off to me at Odawara Station. Oh, the hotel does pick up and drop off at Odawara Stations also. It makes getting to Hakone from Tokyo very easy! Oh the onsen was nice and clean also.

This hotel is stunning - it’s a short walk from Gora station (with a little bit of an uphill climb) - it’s fairly easy to get to. The hotel is nestled in greenery - it’s very peaceful and serene. Food is excellent - absolutely loved the Omakase - must do this while staying here. The hotel has a private onsen - it’s a great way to peacefully experience an onsen while in Japan. Staff is very warm and friendly. Would definitely stay here again whenever I plan to go to Hakone!

Great amenities and service was provided. Would highly recommend to stay on your next Hakone trip! Don't forget to try the onsen and spa!