Azulik - Adults Only

Les rondins de bois pour marcher c’est très inconfortable et glissant quand il pleut Pas de possibilité d’avoir un compte pour le séjour il faut sortir sa Cb mm pour une bouteille d’eau Des bougies dans les chambres comme éclairage par contre une grosse Clim !

The beach club was nice, and some of the food there was good.

This was our first trip to Mexico, and unfortunately our first experience with Azulik was very disappointing. We chose this hotel based on Instagram photos and reviews, but the reality was very different. The room is advertised as a 75 sqm villa, but it is not a villa — just a small studio. We arrived at night with very poor lighting, and only in the morning realized how misleading the description was. The bathroom was uncomfortable: there was no proper shower, a constant unpleasant smell from the toilet, and towels smelled damp. The bathtub area shown in photos was dirty, with mold and hair, and impossible to use. Sunbeds were also damp and smelled bad. There is no privacy at all — no curtains or blinds, only bamboo sticks, so you can be seen from outside. This is completely unacceptable. The hotel claims to be eco-luxury, but it feels cheap and poorly designed. The wooden walkways are uncomfortable and unsafe; I twisted my ankle walking on them. We had constant noise from neighbors above due to very thin wooden floors. Cleaning was poor, and bed linen was dirty. Restaurants were disappointing (cold food, very limited menus), and staff openly pressured for tips. The concierge often did not respond or help. Additionally, both my friend and I were bitten by bedbugs. We are covered in itchy bites and still experiencing discomfort. We are also very worried that we may have brought bedbugs home with us. There is no doubt that there were bedbugs in the mattress, which is absolutely unacceptable for a hotel positioning itself as luxury. Summary Misleading room description, lack of privacy, serious cleanliness issues (including bedbugs), constant noise, unsafe walkways, and poor service. I would not return and do not recommend this hotel.

It’s like a dream. Such a romantic get away. The views are so beautiful. I would definitely recommend going here.

DO NOT BOOK SERVICES AT OCEANIK - THIS REVIEW IS AN ADD ON TO THE FORMAL COMPLAINT I FILED WITH AZULIK AGAINST NATASHA ENGLE. I have already submitted my formal complaint about the physical therapist at the Azulik Spa (Oceanik), I followed up in person and the manager, Jesus Ochoa never even bothered to respond. IF YOU ARE A HIGH PROFILE OR CELEBRITY CLIENT, DO NOT BOOK AZULIK. I witnessed Natasha sharing alleged personal details about celebrity clients in a public setting and she showed up to work still high on drugs from the night before. I had one session with her and had acupuncture with a man named Oscar (who was incredible by the way). Then I bought a package of 10 physical therapy sessions for her "Postural Adjustment" series. The first session was mediocre and she was also doing a natural skincare presentation to a group of four at the same time (did not feel like I was having a private session at all). The rest of her behaviour following this was nothing other than shocking, reckless, and frankly, repulsive. She messaged me to reschedule a Thursday morning session, then again the following Friday morning because she was "sick". I live near by so I offered to bring her medicine. When I arrived, she was smoking a joint with closed windows, in front of her two children and then would not stop talking about the event she wanted me and my boyfriend to come to the next day (he told me later she wasn't sick, she cancelled on me because she was hungover). Later that evening she invited me out to a bar, and without sharing too much, let's just say she had plenty of money to go out, drink all night, consume more drugs, invite everyone back to her place to continue the party etc... When I arrived this time I assumed the children were at their father's house, and was shocked to see them sleeping in their rooms when I went to the bathroom. If you're not bothered by any of this behaviour from someone who claims to be a "healer", than by all means, book a session. Personally, I found this incredibly repulsive. Then, the cherry on top was about two days later, when she's trying to get me to book another session she asked me to lend her money to pay for her "children's tuition and rent money" (I have screenshots of the conversation in case that matters) and said she really needed a "super favor".... After I had already payed her about $1000USD less than two weeks prior and I had just witnessed her cancelling work to party all night. That is a scam artist, who's not very good. I shudder to think how she behaves with clients who are more naive than me... I asked her for a refund, she refused and said I had to ask the hotel (amongst other unsavoury comments). The manger Jesus emailed me to say normally they don't give refunds after services have been rendered (which they were not, I only received one session out of TEN). And so I explained the above situation and went in person, left a copy of my ID to submit a formal complaint. In two weeks, I have not received a single response so I feel the least I can do to protect others is leave this detailed review. Gillian Ashdown

Nos encanto la habitacion vista directa al mar, la gente es amable y cuidan de los huespedes

algunas veces el servicio de respuesta del host tardaba un poco pero no afecta tanto, fue una muy buena experiencia en lo general

El concepto del hotel es agradable, nos toco una de las mejores habitaciones con vista directo al mar. Fueron en general todos amables.

Podria mejorar que la persona que asigna de host fuera un poco mas agil, tardaba algunas veces hasta 1 hora en contestar.

Отель нам очень понравился,мы знали что вечером будем сидеть при свечах,на одни сутки очень даже экзотично.

Практически нету интернета.

The hotel is a truly beautiful and original concept. It’s located in the middle of the jungle, and the rooms are tree-house style. If you book the right category, you get a private jacuzzi on your own terrace with an incredible beach view. The architecture, nature, and the restaurants are stunning — probably one of the most beautiful hotels we’ve ever stayed in. However, guests should be aware of several major issues. Pros One-of-a-kind design and immersive jungle experience Amazing private terrace Jacuzzi with a beach view Beautiful restaurants and unique atmosphere A perfect place for nature lovers and people who enjoy adventure Cons The walk from the lobby to the room takes 10–12 minutes. After rain it gets extremely slippery, not covered, and you can get fully wet. No umbrellas provided. Water in the room comes from a cenote — not good for brushing teeth or washing your hair. Occasional animals may leave “surprises” on the terrace — part of being in the jungle. During storms, staying in the cabin can feel scary (some may enjoy it, some not). No phones in the room and poor Wi-Fi, making communication difficult when you need help

Service This was the biggest disappointment. We reported a smelly animal mess on our terrace and ordered room-service breakfast. After more than an hour, breakfast arrived, and it was placed right next to the mess. The cleaning staff arrived late because we were never informed about the hotel’s flag system indicating when they can enter. Our concierge simply forgot to explain it. Communication was almost impossible, as staff barely speak English and there is no in-room phone, and Wi-Fi was down due to a storm. By the time the terrace was cleaned, our food was cold — and no cutlery was provided. Going to the lobby would take another 10–12 minutes each way with no Wi-Fi to message anyone. We left and ate outside the hotel, and then received a message saying they wanted to charge us for the breakfast. We asked to speak to a manager; none were available until the end of our stay. In the lobby, one woman tried to help but another stood behind her smirking, which felt disrespectful. Our concierge Elisabeth replied extremely slowly, spoke poorly English, didn’t know the hotel’s offers, and couldn’t help us book basic services we saw clearly available. Summary The hotel is absolutely breathtaking — but the service made our stay unnecessarily stressful. It’s an unforgettable place, but the management needs serious improvement. If not for the amazing jacuzzi and views, we would likely have checked out earlier.

We received excellence service right from the start when Paola checked us in! All the staff were amazing and the hotel itself is absolutely breathtaking. It’s as if you are staying within a work of art. I have wanted to visit here for a long time and it lived up to all my expectations and more!