Kaanapali Ocean Inn

Best value on Maui. Good pool beach

Old, run-down, outdated, badly in need of refurbishing and modernizing.

clean well Appointed location very employees very friendly. Definitely stay again

The room was clean with a great view. House keeping was awesome, they really kept up the room. My only complaint is there were bugs all over the counters everyday and the shower leaked so you’d hear a drip noise repeatedly. Staff was great.

The property was located close to the beach and generally it was a nice area. However, the bathroom ceiling was covered with black mold! Literally it was covered with mold. I would’ve thought that for $350 a night you could get a hotel room where the bathroom was not covered in mold. For that reason, I do not recommend staying there. When we made the complaint to the staff, they literally said they did not have the time to deal with it. For that price, you can find much better hotels in Maui.

Run, do not walk, quickly away from this property. We are a couple in our mid 50s and travel A LOT.. this is the WORST place we have ever had to stay a night. Ever. The "Inn" is so gross. I thought we were on a reality show and it was a joke at first. The room smelt like urine, mold, and smoke. The walls had mud (I hope it was mud) and other smears of yuck all over. I am not joking that we slept in our shoes. We were in a bind so had to stay here for one night. We checked in at 9pm and was out of there as soon as the sun came up. When we checked out and discussed how amazingly awful this room was with the front desk, we were told basically, "yes, we know... The Inn sits so close to the ocean it can't be torn down to rebuild that close again, so they keep "renovating" it." I felt badly for the staff. This Inn needs to be condemned. DO NOT STAY HERE. I still wonder what we might have picked up from this room. RUN... RUN....

Haven't seen such a dirty and overpriced (total $500/night) hotel in decades. Room on third floor with no elevator (I am handicapped). Carpets in hallway were first sign of disgust, and the dirt and stained rug carried into the room. My wife and I saw small bugs on the bathroom floor. We were careful NOT TO PLACE ANY OF OUR BELONGINGS on the floor for fear they would get "dirty". TV would not work. Had to call front desk which game me convoluted instructions to get it to work ("go to channel four, then to another channel") Desk was chipped and drawer would not open. Switch plate in wet bar was loose and plugs would not stay in. A moist towel was placed over the AC thermostat for some reason, we never figured out why even after asking desk staff at checkout. Two chairs on the small balcony felt like they were going to break when we sat down. Doors do not close properly, walls are thin so you hear your neighbors -- we decided we would get out asap the next day. We can say the staff on property is great. Royal Lahaina is a heritage resort -- but they should cut this broken down relic loose. it drags down their reputation. When we spoke to the front desk the next day we got no answers except knowing nods of the head as if "We've heard this before." A desk supervisor said she would reverse our resort fees -- it never happened. Save your money -- there is better value elsewhere. This review will surely be followed up with another "we had no idea" response from Royal Lahaina.

Run, do not walk, quickly away from this property. We are a couple in our mid 50s and travel A LOT.. this is the WORST place we have ever had to stay a night. Ever. The "Inn" is so gross. I thought we were on a reality show and it was a joke at first. The room smelt like urine, mold, and smoke. The walls had mud (I hope it was mud) and other smears of yuck all over. I am not joking that we slept in our shoes. We were in a bind so had to stay here for one night. We checked in at 9pm and was out of there as soon as the sun came up. When we checked out and discussed how amazingly awful this room was with the front desk, we were told basically, "yes, we know... The Inn sits so close to the ocean it can't be torn down to rebuild that close again, so they keep "renovating" it." I felt badly for the staff. This Inn needs to be condemned. DO NOT STAY HERE. I still wonder what we might have picked up from this room. RUN... RUN....

Good stuff

Staff was terrific and made you feel like family! Would definitely come again