The Zuri Kumarakom Kerala Resort & Spa

I loved the dining experience… had my dinner with family… the dish was curated to perfection coupled with astounding service… would love to come back

We stayed on New Year’s Eve (Dec 31-Jan 1) at this property as part of our Kerala tour. Our tour consisted of only 5 star properties and we’re still scratching our heads as to how this property is considered 5 star. The property is extremely dated. The ceiling has water damage stains, the wood in the rooms is rotten and shows termite damage, furniture is old and stale. Our rooms ceiling fan control was broken and I request a knob for it no less than 3 times. It never came. The AC wasn’t working the engineering department had to come and clean the drain line while we were in the room. Worst of all this place is full of mosquitos and large ants. Our bathroom was infested with ants. Arun, the supervisor, was informed multiple times about this. We ended up leaving and going to the Taj down the street for lunch. Our stay was extremely uncomfortable. Would not recommend this place for a comfortable nights stay. Beware!

Unless one intends to cause discomfort to guests, I would like to point out a significant issue with the rooms: in particular room 304, where the air-conditioning outlet is positioned directly above the bed, as is the cooling fan. This layout should be reconsidered, as it negatively affects comfort and sleep quality. Aside from this, compliments to the architect who designed a charming resort well integrated around the lake. The cuisine is good, and the breakfast is also appreciable. A clearly positive note goes to the wellness center, which accompanied, pampered, and relaxed us throughout our stay, representing one of the property’s strong points. Another negative aspect concerns the inability to air out the room: for three days we were forced to keep it strictly closed to avoid the numerous mosquitoes present in the resort. Installing at least one mosquito screen on a window would allow guests to sleep with the cool night air, rather than enduring the heat. With a small investment, the overall guest experience could become truly pleasant and fully worthy of the beauty of the property.

Excellent service, great choice of food and delicious cuisine in a beautiful setting. The resort is on the lakeside. I would recommend and come again.

Luggage was 45 min late to room Rooms had wear and tear Screws were coming out. Gate had wear and tear. No hand shower in washroom. Flush tank button was behind seat cover. Poor lighting.

Stay period: 23–27 December I chose this resort based on its reputation, photographs, and location, expecting a complete luxury experience. While the property and setting are impressive, the food and dining experience were consistently below expectations for a resort marketed as 5-star. What the Resort Does Well Excellent backwater location with scenic views Large, beautifully landscaped property with a private lagoon and abundant birdlife Wide range of recreational activities and a convenient private jetty for shikara rides Spacious cottages and private pools The Christmas Eve gala was well organised and enjoyable, with good food Areas That Need Serious Improvement Breakfast quality was disappointing throughout the stay Limited local options and poor execution Idlis were stiff, vadas hard and reheated Parathas and curries were unpalatable Boiled eggs and fried items tasted stale Basic table condiments often missing and had to be requested repeatedly Cloth napkins appeared old and unpleasant In-room dining was substandard Excessive oil in most dishes Poor seasoning and balance Dal makhani was overly salty Chicken soup had minimal chicken content Service consistency and recovery Restaurant staff appeared disengaged and poorly presented for a luxury property Feedback regarding breakfast quality was shared, but there was no visible follow-up or service recovery, which was disappointing given the length of the stay Room cleaning was missed on Christmas Day, reportedly due to staff shortage Maintenance & operations Bathroom issues (bathtub overflow, WC flushing inefficiencies) Resort buggies were old and noisy and did not align with a premium resort experience Overall Assessment The Zuri Kumarakom has all the physical advantages of a luxury resort, but core hospitality elements—particularly food quality, dining operations, and service recovery—do not currently align with its 5-star positioning or pricing.

Location and layout

Amazing location ,delicious food , very good spa experience. There is a very good zip line within the resort