Citrus Hotel Eastbourne by Compass Hospitality

Hotel ma super lokalizacje Personel jest mily i przyjazny Posciel i reczniki sa czyste a widok z okna jest na molo

Hotel wymaga remontu winda jest w strasznym stanie nie ma przyciskow az strach jezdzic nia

Nothing!. Room stank. Really dirty. Fixtures and fittings were patched up or had poor repairs made to them. paint on the walls was peeling off. Dirty carpet and holes in the curtains.

My first room had dog s**t on the floor and on the skirting board in another part of the room. I was moved but my new puppy had already sniffed at the s**t and the next morning I had to rush him to the vets for an emergency appointment and now he's on x2 lots of medication. I was supposed to stay the second night but didn't want to risk it. I went back to the hotel on the Wednesday to flag all of this up and I was promised a call within 48 hours with a resolution. 96 hours later and still no phone call. PLEASE AVOID THIS HOTEL IF YOU HAVE A DOG.

The staff and the service

It was basic for the expensive price we paid

Toiletries was like washing up liquid, dirty stains everywhere especially round the toilet on the floor

The staff were lovely - friendly and helpful. The breakfast was a very nice, continental spread. The bed was comfy with the duvet being the perfect weight for a comfortable night's sleep. The room and carpet were clean.

The hotel is a classic case of once having been grand, but now tired and in need of some serious investment. Repairs are needed and decoration carried out. The windows didn't work properly, some of the glass units were blown and grubby. The curtains needed re-fixing. Bedside lights would be good but it would appear that there aren't enough sockets.