Cinnamon Lakeside Colombo

Naveen is a most welcoming doorman, makes everyone feel welcome and enhances the experience. I hope you get to meet him

Our wedding at Cinnamon Lakeside was meant to be one of the most special days of our lives. Sadly, due to extremely poor coordination and unprofessional behavior from the assigned banquet sales executive, it turned into one of the most stressful and disappointing experiences we’ve ever had. My wife and I planned this wedding with so much effort, especially since I live in Canada and had to coordinate everything remotely. We chose this hotel because it holds personal value to me, I t’s where I started my career in hospitality. That made this experience even more upsetting. From the very beginning, the banquet coordinator assigned to us, Daham Wijayatunga was highly unprofessional. Communication was extremely poor. Messages and calls were ignored for days, sometimes completely unanswered. There was no sense of urgency, no friendliness, and no willingness to cooperate. As someone who has over 15 years of experience in the hospitality industry, I can confidently say this was far below acceptable standards. Whenever my wife met him in person with vendors, he was dismissive and uncooperative. Almost every request was met with resistance. Even our vendors struggled to work with him due to his attitude. One of the most critical issues was the table arrangement. We submitted our finalized guest list well in advance and repeatedly requested the table allocation so we could inform our guests. Despite multiple follow-ups, he failed to provide it until the day before the wedding, and only after we pressured him. Even worse, on the wedding day morning, the entire table setup was incorrect. The banquet operations team confirmed that they had not received the correct arrangement from him. With only hours left before guests arrived, my friends and wedding planner had to manually rearrange the entire setup. This is absolutely unacceptable for a professional venue. After the wedding, the situation became even worse. Our refundable deposit was not processed within the promised time. There was zero communication from Daham. I had to personally follow up multiple times over two months. He claimed the delay was due to the accounts department, but when I contacted them directly, they confirmed that he had not even submitted the necessary documents. This clearly shows a lack of accountability and honesty, as he attempted to shift blame to another department. This entire experience was incredibly frustrating and disappointing. A wedding is a once-in-a-lifetime event, and due to his negligence, unnecessary stress was added to what should have been a joyful occasion. I would not recommend working with this coordinator under any circumstances. If you are planning a wedding at Cinnamon Lakeside Colombo, I strongly advise you to request a different coordinator. This was, without a doubt, the most unprofessional experience I have ever had in hospitality and it deeply affected our dream day.

Lovely place, beautiful garden, biggest delicious buffet, fantastic friendly service Mohammed Rizwan

Had to pay in cash or card for any extras at the hotel. Or leave a deposit at the desk. All they had to do was ask for Credit Card at check in. I was also asked to pay for a bottle of wine which I had already paid for in the hotel. When I told them this they stonewalled me despite me telling them that I was unable to book anything up to my room and had paid cash or card for everything else during my 2 night stay. I would not recommend this Hotel. The saving grace for my 2 stars was the quality of the food and most of the staff in the restaurant. We were travelling in a group of 5 but were told twice by staff in the restaurant that we could not be accomodated at a table for 5, 2nd time I had to ask for the Manager who at first said no until I pressed for that

Best beautiful guest service mohammed Rizwan he is recommended rizwan

Best management, beautiful garden and beautiful place restaurant,lovely smile and great guest service mohammed rizwan

Great place, best five star hotels, very nice clean , always giving best excellent guests service mohammed rizwan

One of the best red velvet cakes I’ve ever had.Highly recommend.Thank you Nethma Perera.She did wonderful service 😍

Swimming pool clean and beautiful 😍 Pool lifeguard are kind & good service

Beautiful hotel, nice welcome and welcome drinks service front office staff, biggest buffet, very food, always nice smil nicely service mohammed rizwan