Ocean Coral & Turquesa All Inclusive

Ok lets start with the positives, room was large, well appointed mini bar, coffee machine, clean, quiet just what you would expect on a holiday. Maid service was excellent. Choice of restaurants for dinner via the hotel App which was good, ok need to book on the day but we visited the ones we wished to do, and no we did not have a butler to help us we just booked it on the App. Evening entertainment outdoors was a bit mixed karaoke, Mexican dancers, silent disco etc, but up in the reception there was also entertainment which was fine. There was also a foam party and DJ near a pool on some evenings. Staff were excellent Antonio at the pool bar always with a smile. We went to the Spa twice was so good, we had Claudia and Ngelly I think her name they were both excellent and listened to where need more pressure etc, you need to go at least once while there. Negatives: Public bathrooms around pools a bit tired and in need of some updating, Spa bathroom also. Raccoons around the resort day and night, one evening 15 in the pool, but biggest issue I felt was the sun beds, one morning we had a tour at 6.30am and most of the beds had either towels, books or flip flops on, on other mornings the same going for breakfast all beds taken and some remained unused for hours, this is not just guests but the dive/tour guys, the lifeguard for guests who had upgraded to the Privilege rooms, this is not a good policy as detrimental to all other guest who also paid good money. Hotel Gift shop and stalls that visit on a Friday are way over priced.

This hotel is majority Canadians and Americans, we found the Americans a little rude and arrogant hence why some of the reviews appear to be 1-2 stars, I wouldn’t let these reviews put you off booking. However we are a family of 6 originally going to Dubai but had to change last minute, we were supposed to be staying on the palm in a Rixos hotel which is quite upscale and premium. We were given this holiday as straight swap at the exact same price and can honestly say it wasn’t worth the money but this is largely due to the 10hrs flights. The hotel itself is probably reasonably priced and a great destination for those closer to Mexico but I wouldn’t pay this much again to go here. The food was good and had lots of variety, never short of options in the buffet. The booking system for the restaurants is such a mess we were there 9 days and only got booked in twice after going to reception not even using the app. Everyone we spoke to experienced the same issue with the booking, spaces are released at 10am to book the same day with the privilege members having priority to book, by the time we were allowed to book spaces disappeared instantly. If you do get a space you can only book up to 4 people so if you are a family of 5 or more you have to go to reception. The food in the restaurants don’t differ from the buffet and are not worth the hassle. We did enjoy the Villa Marina but we had to go to reception to book this. The coffee shop is nice but so busy and not worth the wait. The ice cream parlour is a good edition but opens at 3pm and would be nice to have earlier in the day. We stayed in the daisy suits which were lovely and cleaned/refreshed daily we had no complains about the rooms and bathrooms. The wildlife at the hotel is lovely, the animals are calm and friendly and the workers seem to care and treat them nicely. We went to Xcaret and would definitely recommend! It’s one of a kind and a must do, priced well and the hotel co ordinates. You did have to reserve sun loungers quickly in the AM but where don’t you these days. Overall it was a lovely hotel and beautiful part of the world, as a Brit it’s probably not worth the money largely due to the expensive flights not the hotel. The staff and rooms were great, food was average but I would sum it up with the word accommodating. Don’t bother with the hotel app or restaurants and remember to bring USD for tips ! It’s also quite a casual hotel not much for dress codes, heels and smart attire would definitely stick out a bit.

My family and I travelled to Riviera Maya and stayed at the Ocean Coral and Turquesa from March 11-18. The resort overall was good. Lots of food options, the pools were immaculate, the rooms were clean, and the staff were all very nice and accommodating. However, if you are a person who goes to a resort to enjoy the beach and ocean, this resort is not for you. There was only what I can describe as endless amounts of seaweed in the water and along the shoreline. To be fair the resort used tractors to try and clean up the beach but it was overwhelming and within a short period of time the seaweed had re-accumulated. I realize that this phenomenon is not the fault of the hotel but if you are a person/family that enjoys the beach, you will be disappointed. Bottom line: if you are going to this resort for the food, pools, and service, you will be satisfied. However, if you are someone who enjoys the beach and ocean, I would suggest avoiding this resort/region as you will be massively disappointed.

Blue Moon - Juan started our enjoyment with a great sense of humor, professional and so much fun. Our server’s Ricardo and Elejandro did such good service and everything was top notch. We look forward to coming back. You guys are amazing!! Our butler Elizabeth and Jose and Javier at the ElBeso pool were 12 out 10. We will definitely return.

The staff goes above and beyond to make our experience special. So many people to thank Carlos our butler, Jose and Ricardo from the privilege pool, Juan the manager at the blue moon restaurant, Freddie, Ivan and Jason from the bistro at the privilege pool, Alberto , Ilfonso and Yasmine at the privilege lounge and Jorge at the Mexican restaurant to name a few .! A very special thanks to Joseph from the premium welcome desk in the lobby who went above and beyond to recover our belongings that had been left behind at another hotel before arriving at Coral and Turquesa! At his own expense and his time off! Alberto the butler also offered to help if Joseph could not very dedicated employees to say the least

We have a number of staff who went out of their way to make our stay so great. Ivan, Jason and Freddie from Elbaso Bistro, Ylfonso, the bar tenders and Yasman night Manager at the Privilege Lounge, Juan the Manager of the Blue Moon, Alberto and Carlos butlers (Living the Dream) Ricardo at Priviledge pool bar and food poolside service and Jose with the towel and water service at the Privilege pool. A special thanks to Joseph at the Premium Desk who went above and beyond to pick up some clothes we left at a Cancun Hotel prior to our arrival on his day off. This is our favorite resort because of these people and some others I'm sure we missed. Only one negative comment about the Itlalian Restaurant staff who in some but not all cases just seemed like they didn't want to be there with one lady in particular being quite abrupt in her attitude

Was so excited for the food in Mexico! Only to be extremely disappointed, first day I go to get tacos, NO GROUND BEEF! Only chicken with fat and cartlidge mixed in! The restaurants should have beef tacos every single minute, it’s MEXICO 🤣

Checked in yesterday and upgraded to Privledge to void issues with dinner reservations. Jocsan was very thorough explaining everything and our butler Sabastian was assigned quickly and we had just enough time to grab a quick bite when our room was ready at 330pm after a very long travel day. Sebastian booked our à la carts and took us to our lovely room. Italian restaurant was beautiful, quiet, great service and very good meal. Only missing a couple of items in our room listed for Privledge but will get that sorted. Adults only is lovely with the bistro and the Privledge bar and restaurant. Yes lots of seaweed but just step over it and enjoy the ocean. Supposed to be a stretching class at El Beso at 930 and I asked 4 staff where to go and got 4 different answers so activities communication hopefully gets better. All in all, so far so good.

We enjoyed our stay except it was confusing when we first arrived at the resort as their are different levels of reservations which dictate where you can sit at the pools and also which licquor you are allowed to drink. Marco with his drink making skills and Hilda with her excellent customer service skills really helped to make our stay special. Also thanks to the resort for making my birthday special.

Privilege was wonderful especially our Butler Carlos. Favourite restaurants … Privilege Lounge patio, Blue Moon Privilege pool and Bistro were great!! Thanks to Freddy, Jose, Javier This was our 5th stay here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Done !!!!