The Mill Hotel Sudbury

Lovely location in a heritage building

Stayed here in 2024 and loved it, then in 2026 and found it disappointing. It’s less of a hotel and more of a glorified pub with rooms these days. No room service, no ability to charge things to the room, no guest menu or light-bites type food for if (as I had) been travelling for some time and arrived late- even a travel lodge does this. The throws on the bed smelled and clearly hadn’t been washed even though the bedding had been. Limited plugs in the room-none near the bed. More rooms than parking spaces made taking the car anywhere stressful as it wasn’t guaranteed we’d have somewhere to leave it when I got back. The rooms and carpet felt tired, the bathroom door was dented and split at the bottom, there was paint missing from the skirts in the bathroom too. Staff were patient and kind- I got the impression they knew things were a bit creaky but they did their best. Every time I passed reception they appeared to be handling another issue, so credit to them for doing the best they could. Once I’d have given them a ten now I’d struggle to go beyond a five. It’s not bad, it’s just not good either.

Amazing setting and great hotel

Parking a bit of a challenge , but the hotel was very busy

What a great setting! On a river, and surrounded by trees and meadows. Yet it was perfectly easy to walk into town.

The room hadn't been properly sorted out when we arrived. It was clean enough, but the tea/coffee/milk hadn't been topped up (we had to ask for these), and bins not emptied. Minor issues in the grand scheme of things.

Staff were mostly friendly and polite.

No air conditioning. One small fan on hottest day/night of the year. Would benefit from small air con units. Good order was completely wrong. No bottled water in room.