Extended Stay America Suites - St Louis - Westport - E Lackland Rd

Extended Stay room 315 Windows do not open or even crack open for fresh air No iron and ironing board Carpet by the recliner has four wear patches you can see the backing of the rug Kitchenette Electrical socket on wall between the stove and sink, does not work, even after trying to reset several times it does not work The larger burner on the counter stove top is not working. There was leftover spaghetti pasta on the burner. When I turned on both burners, it left very black marks on my hands. There was also pasta sauce left behind on the side of the fridge by the burner. The circulation fan & light, range hood over stovetop never worked. There were no dish cloth or dish towel left. No hand towels left in the bathroom. Ronald Cook Mgr Needs attention

The room is smelly

It will do

Nothing

Nice room and clean as well

The room was supposed to be non smoking, but it smelled in the room really bad. Had to buy my own air freshener and use that at least 3 times a day, as well as other cleaning supplies to clean the stains and try to get rid of the smell. The room itself was really dirty and not maintained. One of the stovetops was not working, the fridge had a leak, the shower had stains and the drain was clogged. I went to ask the staff if they can do anything about it and all they offered me was an unclogging plastic stick and I had to do it myself. I had to broom the room myself. Also the keycards were only working 1 out of 10 times!

So filthy and run down and smelly. It was rated 5.8 by hotels.com and should have been rated a 1 or not even listed at all. DUMP!!!

The keys didn’t work, rooms were dirty & charged me for the stay still trying to get a refund