Holiday Inn Express Brooklyn, an IHG Hotel

Second time staying here in two years, it's good value for money relative the cost of hotels in Brooklyn as you get breakfast included, but the rooms are looking really tired now. Marked walls and tired carpet, it really needs a refresh. The breakfast is good, however a queue everyday to find a seat and you feel quite rushed as there is a 30 minute window to eat in so everyone gets a chance to eat. The elevator was out of order for 3 out of the 4 nights and when it does work its slow. Location wise great and it does the job. Good powerful shower and decen bathroom. Would return again but would be nice to see things given a lick of paint and some new room doors as these are looking tatty.

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No washcloths were provided. I had to request a washcloth. This was annoying.

The vibe was nice

The location is perfect. There is a subway station at the end of the block. The breakfast was very good and the employees are ere very friendly and attentive. The only drawback was the bed was very hard and uncomfortable.

Firstly, room cleaning - which I requested as advised on arrival - never got done during my stay. The front desk worker said housekeeping was made aware but for some unknown reason they did not do it. Secondly, my room (213) was located immediately adjacent to the dining area. I’m not even sure why this exists as a room given that the noise overnight and in the morning is unacceptable for any guest. This room is essentially a continuation of the common space with absolutely no privacy. I’m not sure why I was given this room when I had made the booking a while ago. Interestingly, on my arrival Thursday it was being used as a storage for luggage. Thirdly, your front desk workers were apathetic and unhelpful. I know they can’t do much to help, but there’s no need to act like they don’t care. I would avoid this hotel if possible.

They screwed up my reservation and couldn't or wouldn't interact with Expedia. You guys need to have much better interaction with hotel properties and work much harder to solve customer problems.

We did not have any housekeeping our whole visit Thursday-Sunday. We didn’t get clean towels or our trash emptied at all. Our trash bins were overflowing by Sunday.

Only issue was the elevator that was slow when it was working, had to walk up to the 7th floor

Given a room not requested offers to change but not allowed.felt more appropriate for more than one person Cleaning of room not up to scratch and allotment of towels limited Dining facilities and breakfast provision fantastic