Hilton Garden Inn Cincinnati Blue Ash

Location

The breakfast was not included and not worth the cost. I had a tub in my bedroom and the shower flooded.

The Breakfast was good. 👍🏾. Area and location was great. 👍🏾

Shows a lot of wear and tear. I was exceptionally disappointed in the breakfast. Hilton Garden Inn usually gives you an option to order off of a menu, this one does not and what they had to offer was far less appealing than a Hampton Inn.. It was so sparse I simply skipped it. Food and drink offerings in their pantry were also very minimal. I would not stay at this location again and I am a Hilton Honors diamond

Steer clear of this hotel. A group of coworkers and I stayed here this week for work and we all had negatives experiences in each of our five rooms. To put in perspective, we all travel for work almost every other week, so we have a high tolerance for some shady lodging practices. We just want something clean and safe- they aren’t the Ritz after all. Anyways… My room had a fire alarm hanging by its cords on the wall, a leaky faucet in the bathroom which spilled over the counter, a nasty shower stall, and the bottles of products had caked on lotion and hair upon arrival. The first thing I noticed when I I walked in my room was hair hanging down from the shelf the microwave was on. The bathrooms also have an annoying motion sensing light which will leave you in the dark when taking a shower. It may seem like a small thing, but it encapsulates the whole lackluster experience, was that the lids to the disposable coffee cups in the room don’t fit the cups provided. The breakfast was also very poor and strangely set up for a Hilton Garden Inn- don’t be deceived! Most Garden Inns we’ve visited (which are numerous) are a sit-down style in which a waiter serves you a fairly good freshly cooked breakfast to justify the price. Here, it was set up like a typical breakfast buffet with no waiters. The staff member would wait until a person would get halfway through getting their breakfast from the buffet to notify them of the extra charge. It’s not a little charge either-it’s close to $20 for microwaved eggs and sausage. They even requested a tip on the bill despite not providing waiter services. Yeah, none of us are ever visiting this crappy Hilton Garden Inn again.

The area was convenient and safe.

Dated, needs some maintenance, some cleanliness issues

We were on a bus trip with about 50 people. As a Hilton member I have seen low levels in hotels to higher levels. This hotel; carpet stain in the room, pillows flat, continental breakfast terrible. Now the first night was Monday we left on Tuesday to go to the Ark, on our return half of us had to get our keys rekeyed smh second day same thing. People were nice . I was highly disappointed in the service of room and food.

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