Holiday Inn Express Hotel & Suites Pampa by IHG

The pool and work out areas were both closed. The beds were not comfortable and the trays of food for breakfast were empty for over 30 minutes. When someone finally found the attendant, she took a few minutes and replaced the eggs and brought out 2 trays of cinnamon rolls, with only one roll on each tray. We left and went someplace else for breakfast.

Sherry the 3-11 shift was fantastic our second stay during our trip is here and everyone was great. Sherry stands out to me in my opinion above and beyond just issuing you a room

I loved the property. Very convenient to where we headed.

This property was not my favorite by any means. We only stayed overnight and I was traveling with my young children. We booked this hotel because the others in the Amarillo area were significantly more expensive. The property is kind of in the middle of nowhere, but there were quite a few dining options around. The staff were extremely friendly and helpful, and the property was very quiet. Half of our room keys didn’t work and one of the doors to get into the room was a little janky. It didn’t close all the way and had difficulty opening. One of the rooms had a distinct musty cigarette smell. There was water damage to the ceiling in our room, and as we overlooked the other roofs to the property we could clearly tell why - many of the shingles were damaged or missing. Our room was clean with clean sheets and towels, but the carpets were stained. Not a single ice machine in the entire hotel was functioning. And a lot of the other amenities were broken down as well, like the pool and the washers/ dryers. Would I stay again? Yeah, maybe. The negative points were intolerable - which is why we stayed. But the property is being seriously neglected overall.

Pool was closed, microwave didn't work, a/c didn't work

The first night the fire alarm was going on and off for about an hour at 2am. Staff could not figure out why of how to turn it off. Then I find out the next morning all the amenities time were expecting were all out of service. The pool was closed, the over was broken so the full breakfast was not available washer and dryer were broken. If I would have known this I would have gone somewhere less expensive and has the same amenities without a fire alarm going off in the middle of the night. After all that we don't get any kind of compensation. Only reason a gave a little higher score on service was because the day time lady I spoke to over the phone prior to the stay was very sweet and helpful.

It’s always clean well kept.

I’ve stayed here several times. The only negative is the beds are also to hard.

Pool is under renovation . Ice machine don’t work. AC in room didn’t work. Lady at desk was very pleasant .

The toilet squealed when ours was flushed or the next room was flushed!