Sandos Benidorm Suites

What a great hotel and what really makes this place is the Polish bartender Mateusz, what a legend we love you !!! Defo coming back just to see you mate 😉

We recently stayed at the Sandos Benidorm Suites and overall had a lovely holiday. The staff were friendly, helpful, and always welcoming. The rooms were modern, clean, spacious, and well maintained throughout our stay. There were plenty of sunbeds available around the pool, so finding somewhere to relax was never a problem. The snack bar was really good, offering burgers, hot dogs, kebabs, and other quick bites throughout the day. Breakfast was generally okay, although I found the bacon a little too rubbery for my liking. Lunch, served from 1pm to 3pm, offered a good variety of dishes and there was usually something to suit most tastes. The evening meal, served from 7:30pm to 9:45pm, had plenty of choice and I enjoyed most of the food available. There was also a large selection of salads. However, my partner struggled to find dishes he liked, so the evening menu may not suit everyone's tastes. The entertainment was a little lacking compared to other all-inclusive hotels we've visited, but this didn't spoil our stay. Unfortunately, both my partner and I were unwell during part of our holiday, which affected our overall experience and meant we couldn't enjoy everything the hotel had to offer. However, this was not the fault of the hotel or its staff. Overall, we had a pleasant stay with great staff, clean and spacious rooms, good facilities, and plenty of food options. We'd happily consider staying again.

Todo , el personal súper agradable, la habitación genial, el buffet todo perfecto ☺️💯

Отель не понравился, цена качество плохое. Расположение далеко от моря очень. Питание хорошее. За двоих взрослых и ребёнка, и одного взрослого и ребёнка номер в отеле по одной цене. Не советую этот отель!!!

Питание и все!!!

We had a wonderful stay here. The hotel was spotlessly clean, and the staff were incredibly friendly and welcoming throughout our visit. The rooms had everything needed for a comfortable stay. There were plenty of good food choices on the menu, and everything we tried was delicious. Highly recommend!

Check in: efficient, Claire on reception was friendly and welcoming, room not ready (we were quite early about 10am) but told to check back at 2.30, and given all inclusive wrist bands to access all services. Lobby: Really spotless and looked very fancy, as shown before, loved the music theme and the musical note lights Room: Lovely big room on the 23rd floor, complimentary bottle of water, clean and tidy, beds comfy, the balcony was the stand out, it was HUGE, biggest balcony I've ever had in a hotel, more like a terrace, more than enough room to do a work out each morning, with both table and chairs and 2 sun loungers, stunning views over benidorm, swivel TV a nice touch although didn't use it, sofa seemed comfortable but again didn't use it that much. Restaurant: Greeted by the now legendary Denis who greeted us warmly, always happy to stop and have a chat, like we have known him for years, there was a disagreement between two guests on our first meal meal who started shouting at each other but Denis defused this calmly and professionally (there were no further incidents for the rest of our 10 day stay), all staff work tirelessly clearing tables and preparing for further guests, never a problem getting a table, drinks were easily accessible Food: Good choice of food, different each day for lunch and dinner, standard breakfast offerings, never had a problem finding something tasty to eat each day (and returning for another plate!) food was hot, a standout here was a dedicated vegiterian station, which served equally as lovely veggie food (the noodles a stand out) I am not veggie but I found myself sampling it more than once. Pool/bar: Didn't really use the pool area, the pool bar was lovely and served quickly, used the snack bar once which was nice for a quick snack such as burgers, annoyingly I didn't manage to sample the kebab, the upper terrace is where we spent the days, great sun spot, my only critism is there are not many umbrellas up there if you want shade, and they are movable so people would tend to take these early leaving little shelter in the very hot weather, but otherwise lovely area to relax with a drink, Entertainment: Initially indoors which was a bit disappointing but on the 1st of june it moved to the outside stage which was 100% better, and the acts were engaging and entertaining, an enjoyable evening experience Complimentary curry restaurant meal: very nice, slightly slow service but made up with the attention and food provided, very much enjoyed our meal there. All in all a very enjoyable stay at this hotel and would highly recommend, Only suggestion would be more shelter on the sun terrace and perhaps some cover that cannot be moved so everyone can make use of it if they do choose, the terrace is big enough! Thank you Sandos Benidorm Suites.

The hotel is old. Midnight is the normal cut-off point where any excessive noise 'would not be tolerated' by hotel staff. Wrong. We complained, they did nothing. Walls of room are too thin - you can hear everything (and I mean everything !). The quality of the sound insulation in the hotel is without doubt extremely poor to non-existent. Even the room to the other side of us we could hear them talking, moving furniture, constant footsteps, flushing toilets, showers at all hours, snoring and alarms going off at 5am when they hadn’t gone to bed until 1.30am. Our package also included the Select Lounge. Waste of time and money. No monitoring by hotel staff. People were letting their friends in, filling point glasses with spirits and heading out to the pool area. Same with entertainment at night. Friends of friends just helping themselves. Hotel bedroom is run down; cracks on walls, bathroom sealant missing and blackened and no extraction fan causing condensation issues A cockroach was seen, and witnessed and photographed by other guests, emerging from the Halloween snack table at the entrance to the dining room, which had been covered with a sheet. Food was of very low quality - powdered mashed potatoes, fresh orange appeared watered down -other residents also mentioned this Snack bar – a chef was seen handling raw meet without washing his hands before or after ! Having witnessed this, we refrained from using this facility any further. Swimming pool – we rarely used pool due people not using the outdoor shower before entering – absolutely disgusting. On three separate days the pool was cordoned off after 4pm - younger groups of men throwing balls in pool hitting other people - lifeguard not visible enough or doing anything. All three of us got bites from bedbugs ! By day 4 of our 7 day holiday we were itching to get back home (no pun intended). Finally, and just when you thought it could not get any worse, we woke at 5.10am on the day of our departure to find there was no running water ! On querying with reception, they offered us an alternative room on the 3rd floor to enable us to shower etc but turned out there was no running water there either ! Therefore, myself, my husband and my son could not wash or even be able to flush the toilet or brush our teeth before we had to check out ! Our holiday was truly a horrific experience. The primary purpose of a holiday is to rest and relax. The constant noise and lack of support from staff prevented us from doing so, and we feel the accommodation provided failed to meet the reasonable standards expected of a Jet2 holiday. This has caused us considerable disappointment, distress and a significant loss of enjoyment of our trip. We paid Jet2 £3,470 for what was marketed as a quality family holiday. Given the catalogue of failings – the noise, lack of support, unhygienic conditions and general mismanagement – I do not believe the holiday represented value for money or met the standards reasonably expected from Jet2. Jet2's customer service is shocking. Non existent. You have to keep bombarding them with emails and phone calls. And as for ABTA ? Wrote to them, emailed them and phoned them. 8 months later we have heard nothing.

Returning to Benidorm for another trip, this was our first time staying at Benidorm Suites. On arrival, the reception staff were very friendly and welcoming. We had two separate bookings, and they kindly ensured our rooms were next to each other, which we really appreciated. The rooms are spacious, clean, with very comfortable beds. The balcony was large, private, and a great bonus. The food was very good, with plenty of choice and variety available. Everything was well cooked and enjoyable. There’s also a snack bar by the pool serving hot dogs, burgers, and chips, which is ideal if you don’t want to head inside for lunch. The location is decent, around a 12-minute walk to the Strip and approximately 15 minutes to Levante Beach. For families, the hotel has an animation team that organises activities such as water volleyball and other games. There is also a small children’s play area next to the pool, which is a nice addition for younger guests. Overall, I have very little negative to say about this hotel and would happily stay again. My only criticism was the dinner service time, which didn’t start until 7:30 pm. In my opinion, this is quite late, especially for families with young children. Many of the entertainment venues on the Strip also begin their shows around 8:00 pm, which didn’t leave much time to enjoy dinner before heading out. Aside from that, we had a very enjoyable stay.