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7.8 / 10 Guest Rating

Dreams Puerto Morelos Resort & Spa - All Inclusive

Bahia de Petempich SM 12 MZ31 Lote 14-02, Puerto Morelos, mx

Dreams Puerto Morelos Resort & Spa - All Inclusive - main view

About the Property

Luxurious All-Inclusive Resort with Abundant Amenities

Swimming Pools and Spa: With 9 stunning swimming pools and a full-service spa, relaxation and rejuvenation are at your fingertips.

Diverse Activities and Entertainment: From yoga and dance classes to basketball and beach volleyball, there's never a dull moment. Enjoy live nightly entertainment at the indoor theatre.

Culinary Delights: Indulge in a variety of cuisines at 17 restaurants, bars, and lounges. Whether you crave Italian, Mexican, Asian, Seafood, or International dishes, the dining options are endless.

Ready to experience the ultimate getaway at Hyatt Ziva Riviera Cancun All-Inclusive? Book now to create unforgettable memories.

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Junior Suite with Tropical View - Photo 1
King Junior Suite with Tropical View - Photo 2
King Junior Suite with Tropical View - Photo 3
King Junior Suite with Tropical View - Photo 4
King Junior Suite with Tropical View - Photo 5
King Junior Suite with Tropical View - Photo 6
King Junior Suite with Tropical View - Photo 7
King Junior Suite with Tropical View - Photo 8
King Junior Suite with Tropical View - Photo 9
1/9

King Junior Suite with Tropical View

This suite's standout feature is the hot tub. Boasting a private entrance, this spacious suite also includes 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. Featuring a terrace with pool views, this suite also offers air conditioning and a flat-screen TV with cable channels. The unit has 1 bed.

64 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite Tropical View King

Non-refundable
Room Only
20% OFF$349.74

$279.79

Includes taxes & fees

Junior Suite Tropical View King

Non-refundable
All Inclusive
20% OFF$423.34

$338.67

Includes taxes & fees
Preferred Club Double Junior Suite with Ocean View - Photo 1
Preferred Club Double Junior Suite with Ocean View - Photo 2
Preferred Club Double Junior Suite with Ocean View - Photo 3
Preferred Club Double Junior Suite with Ocean View - Photo 4
Preferred Club Double Junior Suite with Ocean View - Photo 5
Preferred Club Double Junior Suite with Ocean View - Photo 6
1/6

Preferred Club Double Junior Suite with Ocean View

This suite's special feature is the hot tub. The spacious suite provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a walk-in shower.

64 sqm
Sleeps 4
1 Sofa bed (Variable Size)
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Preferred Club Junior Suite Ocean View Double

Non-refundable
Room Only
20% OFF$420.72

$336.58

Includes taxes & fees

Junior Suite Sea View Club 2 beds

Non-refundable
All Inclusive
20% OFF$482.38

$385.9

Includes taxes & fees
Preferred Club King Junior Suite with Ocean View - Photo 1
Preferred Club King Junior Suite with Ocean View - Photo 2
Preferred Club King Junior Suite with Ocean View - Photo 3
Preferred Club King Junior Suite with Ocean View - Photo 4
Preferred Club King Junior Suite with Ocean View - Photo 5
Preferred Club King Junior Suite with Ocean View - Photo 6
Preferred Club King Junior Suite with Ocean View - Photo 7
1/7

Preferred Club King Junior Suite with Ocean View

The hot tub is a top feature of this suite. Boasting a private entrance, this spacious suite also comes with 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, executive lounge access as well as sea views. The unit has 1 bed.

64 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite Sea View King Size Bed Club

Non-refundable
All Inclusive
20% OFF$482.38

$385.9

Includes taxes & fees
Junior Suite - Oceanfront - Photo 1
Junior Suite - Oceanfront - Photo 2
Junior Suite - Oceanfront - Photo 3
Junior Suite - Oceanfront - Photo 4
Junior Suite - Oceanfront - Photo 5
Junior Suite - Oceanfront - Photo 6
Junior Suite - Oceanfront - Photo 7
Junior Suite - Oceanfront - Photo 8
Junior Suite - Oceanfront - Photo 9
1/9

Junior Suite - Oceanfront

This suite features a hot tub. The spacious suite features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a walk-in shower.

64 m2
Sleeps 4
2 Large bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite with Ocean View

Non-refundable
All Inclusive
20% OFF$513.43

$410.74

Includes taxes & fees
Double Junior Suite with Tropical View - Photo 1
Double Junior Suite with Tropical View - Photo 2
Double Junior Suite with Tropical View - Photo 3
Double Junior Suite with Tropical View - Photo 4
Double Junior Suite with Tropical View - Photo 5
Double Junior Suite with Tropical View - Photo 6
Double Junior Suite with Tropical View - Photo 7
1/7

Double Junior Suite with Tropical View

This suite's special feature is the hot tub. Featuring a private entrance, this spacious suite also consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. Boasting a terrace with garden views, this suite also provides air conditioning and a flat-screen TV with cable channels. The unit offers 2 beds.

64 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Tropical View Junior Suite Doiuble

Non-refundable
Room Only
20% OFF$349.74

$279.79

Includes taxes & fees

Tropical View Junior Suite Doiuble

Non-refundable
All Inclusive
20% OFF$436.56

$349.25

Includes taxes & fees
Junior King Suite - Oceanfront - Photo 1
Junior King Suite - Oceanfront - Photo 2
Junior King Suite - Oceanfront - Photo 3
Junior King Suite - Oceanfront - Photo 4
Junior King Suite - Oceanfront - Photo 5
Junior King Suite - Oceanfront - Photo 6
Junior King Suite - Oceanfront - Photo 7
Junior King Suite - Oceanfront - Photo 8
Junior King Suite - Oceanfront - Photo 9
1/9

Junior King Suite - Oceanfront

This suite's standout feature is the hot tub. The spacious suite offers air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a walk-in shower.

64 m2
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Ocean View Junior Suite King

Non-refundable
All Inclusive
20% OFF$513.43

$410.74

Includes taxes & fees
Preferred Club Master King Suite - Ocean Front - Photo 1
Preferred Club Master King Suite - Ocean Front - Photo 2
Preferred Club Master King Suite - Ocean Front - Photo 3
Preferred Club Master King Suite - Ocean Front - Photo 4
Preferred Club Master King Suite - Ocean Front - Photo 5
Preferred Club Master King Suite - Ocean Front - Photo 6
Preferred Club Master King Suite - Ocean Front - Photo 7
Preferred Club Master King Suite - Ocean Front - Photo 8
Preferred Club Master King Suite - Ocean Front - Photo 9
Preferred Club Master King Suite - Ocean Front - Photo 10
Preferred Club Master King Suite - Ocean Front - Photo 11
1/11

Preferred Club Master King Suite - Ocean Front

The hot tub is the standout feature of this suite. The spacious suite features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a walk-in shower.

128 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Suite King Size Bed Master Club Front Sea-Vews

Non-refundable
All Inclusive
20% OFF$592.5

$474

Includes taxes & fees
Junior Suite with Double Bed - Photo 1
Junior Suite with Double Bed - Photo 2
Junior Suite with Double Bed - Photo 3
Junior Suite with Double Bed - Photo 4
Junior Suite with Double Bed - Photo 5
1/5

Junior Suite with Double Bed

The hot tub is the standout feature of this suite. The spacious suite features air conditioning, a private entrance, a terrace with pool views as well as a private bathroom boasting a walk-in shower.

64 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite Water Park View Double

Non-refundable
Room Only
20% OFF$369.46

$295.57

Includes taxes & fees

Junior Suite Garden View 2 beds

Non-refundable
All Inclusive
20% OFF$371.14

$296.91

Includes taxes & fees
Junior King Suite - Photo 1
Junior King Suite - Photo 2
Junior King Suite - Photo 3
Junior King Suite - Photo 4
Junior King Suite - Photo 5
Junior King Suite - Photo 6
1/6

Junior King Suite

This suite's special feature is the hot tub. The spacious suite provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower.

64 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite Water Park View King

Non-refundable
Room Only
20% OFF$369.46

$295.57

Includes taxes & fees

Junior Suite Garden View King Size Bed

Non-refundable
All Inclusive
20% OFF$371.14

$296.91

Includes taxes & fees
Preferred Club King Junior Suite - Ocean Front - Photo 1
Preferred Club King Junior Suite - Ocean Front - Photo 2
Preferred Club King Junior Suite - Ocean Front - Photo 3
Preferred Club King Junior Suite - Ocean Front - Photo 4
Preferred Club King Junior Suite - Ocean Front - Photo 5
Preferred Club King Junior Suite - Ocean Front - Photo 6
Preferred Club King Junior Suite - Ocean Front - Photo 7
1/7

Preferred Club King Junior Suite - Ocean Front

Guests will have a special experience as the suite features a hot tub. Featuring a private entrance, this spacious suite also consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, executive lounge access as well as sea views. The unit offers 1 bed.

64 sqm
Sleeps 4
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Preferred Club Junior Suite Ocean View King

Non-refundable
All Inclusive
20% OFF$524.39

$419.51

Includes taxes & fees
Double Junior Suite with Water Park View - Photo 1
Double Junior Suite with Water Park View - Photo 2
Double Junior Suite with Water Park View - Photo 3
Double Junior Suite with Water Park View - Photo 4
1/4

Double Junior Suite with Water Park View

This suite's special feature is the hot tub. The spacious suite provides air conditioning, a private entrance, a terrace with pool views as well as a private bathroom featuring a walk-in shower.

64 sqm
Sleeps 5
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Family Junior Double Suite with Water Park View

Non-refundable
All Inclusive
20% OFF$463.39

$370.71

Includes taxes & fees
Club Master Suite - Photo 1
Club Master Suite - Photo 2
Club Master Suite - Photo 3
Club Master Suite - Photo 4
Club Master Suite - Photo 5
Club Master Suite - Photo 6
Club Master Suite - Photo 7
1/7

Club Master Suite

Guests will have a special experience as this suite provides a hot tub. The spacious suite offers air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a bath.

128 m2
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Oceanfront Club Master Suite

Non-refundable
All Inclusive
20% OFF$703.21

$562.57

Includes taxes & fees
Junior Suite King - Photo 1
Junior Suite King - Photo 2
Junior Suite King - Photo 3
Junior Suite King - Photo 4
Junior Suite King - Photo 5
1/5

Junior Suite King

This suite offers a hot tub. The spacious suite provides air conditioning, a private entrance, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

64 m2
Sleeps 3
1 Large bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Family Junior King Suite with Water Park View

Non-refundable
All Inclusive
20% OFF$463.39

$370.71

Includes taxes & fees
Run Of The House - Photo 1
Run Of The House - Photo 2
Run Of The House - Photo 3
Run Of The House - Photo 4
1/4

Run Of The House

This suite features a hot tub. The spacious suite offers air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bath.

64 m2
Sleeps 3
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite Club

Non-refundable
All Inclusive
20% OFF$556.01

$444.81

Includes taxes & fees
Junior Suite Pool View Double - Photo 1
Junior Suite Pool View Double - Photo 2
Junior Suite Pool View Double - Photo 3
Junior Suite Pool View Double - Photo 4
Junior Suite Pool View Double - Photo 5
1/5

Junior Suite Pool View Double

2 Double BedsFurnished balcony/patio with pool viewsLayout - Bedroom Internet - Free WiFi Entertainment - 55-inch Smart TV with premium channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Jetted bathtub and separate shower with a rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Grab bar in showerNon-SmokingRoom is accessed via exterior corridors

Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneAir conditioningHair dryer

Junior Suite Pool View Double

Non-refundable
Room Only
20% OFF$386.55

$309.24

Includes taxes & fees

Junior Suite Swimming Pool View 2 beds

Non-refundable
All Inclusive
20% OFF$408.36

$326.69

Includes taxes & fees
Junior Suite Pool View King - Photo 1
Junior Suite Pool View King - Photo 2
Junior Suite Pool View King - Photo 3
Junior Suite Pool View King - Photo 4
Junior Suite Pool View King - Photo 5
1/5

Junior Suite Pool View King

1 King BedFurnished balcony/patio with pool viewsLayout - Bedroom Internet - Free WiFi Entertainment - 55-inch Smart TV with premium channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Jetted bathtub and separate shower with a rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Grab bar in showerNon-SmokingRoom is accessed via exterior corridors

Sleeps 4
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneAir conditioningHair dryer

Junior Suite Pool View King

Non-refundable
Room Only
20% OFF$386.55

$309.24

Includes taxes & fees

Junior Suite Swimming Pool View King Size Bed

Non-refundable
All Inclusive
20% OFF$410.4

$328.32

Includes taxes & fees
Preferred Club Junior Suite Ocean Front Double - Photo 1
Preferred Club Junior Suite Ocean Front Double - Photo 2
Preferred Club Junior Suite Ocean Front Double - Photo 3
Preferred Club Junior Suite Ocean Front Double - Photo 4
Preferred Club Junior Suite Ocean Front Double - Photo 5
Preferred Club Junior Suite Ocean Front Double - Photo 6
1/6

Preferred Club Junior Suite Ocean Front Double

2 Double BedsFurnished balcony/patio with sea viewsLayout - Bedroom Internet - Free WiFi Entertainment - 55-inch Smart TV with premium channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Jetted bathtub and separate shower with a rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Grab bar in showerNon-SmokingRoom is accessed via exterior corridors

Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneAir conditioningHair dryer

Preferred Club Junior Suite Ocean Front Double

Non-refundable
Room Only
20% OFF$454.93

$363.94

Includes taxes & fees

Preferred Club Junior Suite Ocean Front Double

Non-refundable
All Inclusive
20% OFF$567.65

$454.12

Includes taxes & fees
Preferred Club Junior Suite Ocean Front King - Photo 1
Preferred Club Junior Suite Ocean Front King - Photo 2
Preferred Club Junior Suite Ocean Front King - Photo 3
Preferred Club Junior Suite Ocean Front King - Photo 4
Preferred Club Junior Suite Ocean Front King - Photo 5
Preferred Club Junior Suite Ocean Front King - Photo 6
1/6

Preferred Club Junior Suite Ocean Front King

1 King BedFurnished balcony/patio with sea viewsLayout - Bedroom Internet - Free WiFi Entertainment - 55-inch Smart TV with premium channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Jetted bathtub and separate shower with a rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Grab bar in showerNon-SmokingRoom is accessed via exterior corridors

Sleeps 4
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneAir conditioningHair dryer

Preferred Club Junior Suite Ocean Front King

Non-refundable
Room Only
20% OFF$454.93

$363.94

Includes taxes & fees

Preferred Club Junior Suite Ocean Front King

Non-refundable
All Inclusive
20% OFF$567.65

$454.12

Includes taxes & fees
Preferred Club Master Suite Ocean Front King - Photo 1
Preferred Club Master Suite Ocean Front King - Photo 2
Preferred Club Master Suite Ocean Front King - Photo 3
Preferred Club Master Suite Ocean Front King - Photo 4
Preferred Club Master Suite Ocean Front King - Photo 5
1/5

Preferred Club Master Suite Ocean Front King

1 King BedFurnished balcony/patio with ocean viewsLayout - Bedroom Internet - Free WiFi Entertainment - 55-inch Smart TV with premium channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, turndown service, and bed sheets Bathroom - Jetted bathtub and separate shower with a rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Grab bar in showerNon-SmokingRoom is accessed via exterior corridors

Sleeps 4
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneAir conditioningHair dryer

Preferred Club Master Suite Ocean Front King

Non-refundable
Room Only
20% OFF$569.59

$455.67

Includes taxes & fees

Guest Reviews

7.8
Very Good547 verified reviews
AI Summary

Guests highly rate the great pools and frequently praise the friendly staff.

Categories

Cleanliness6.3
Service7.7
Location8.3
Room Quality7.2
Amenities9.3
Value for Money8.7
Food and Beverage5.3
Overall Experience9.7

Select topics to read reviews

G
GABRIELmxMX
Verified booking
couple
Standard Room
Stayed in Jun 9, 2026

"ES BUENA LA ESTANCIA"

9.0

LA HABITACION Y LA CENAS

EL BUFFET ES MUY COMERCIAL Y NO HAY VARIEDAD EN LOS PLATILLOS

Helpful?
J
jean-yvesfrFR
Verified booking
couple
Standard Room
Stayed in Jun 2, 2026

"bon séjours"

8.0

chambre confortable , bon service , pas de plage

pas beaucoup d'animation et la situation géographique

Helpful?
F
FernimxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 2, 2026

"Exceptional"

10.0

Las habitaciones muy limpias, espaciosas y bien distribuidas (preciosa habitación)

Todo bien a excepción de la playa

Helpful?
B
B5598VXmorganr
Verified booking
NONE
Standard Room
Stayed in May 30, 2026

"Great staff but the rest needs improvement"

6.0

I don’t think this hotel is up to its rating. PROS: Most of the staff are exceptional and I had a fabulous experience at the spa (shoutout to Frida!), and our butler Didier was fantastic. Aside from that though, food options were super limited especially if you are travelling with children since the French restaurant is adults only. It was also really nice that there is no towel card required for towels at the pool. CONS: ugh, the food. Very…ok, but after a week it was nearly unbearable. Same selection every day, and each person in our group had stomach issues at some time during the stay. Also general cleanliness - the elevators in our building were so gross and dirty, and sometimes animals would get into dishes left in the hallway so there would be food scraps strewn across the hallways. If you bring it to someone’s attention it does get cleaned quickly but if you don’t, it stays like that for days. The main pool was so warm it was like bath water, unsure if that’s from people peeing in it or they don’t keep it cool but either way it wasn’t refreshing.

Helpful?
Z
Z1135MLdylanh
Verified booking
NONE
Standard Room
Stayed in May 30, 2026

"Dreams Puerto Morelos May 2026"

10.0

I had a great time with my partner at the resort. The staff were excellent, specifically Rayli and Eduardo who were especially attentive at the pool and bars and held a very high standard of care during our stay. Overall the food was good at the specialty restaurants and there was a good selection of styles which made every night special. The check in-out process was seamless and made the start and end of our trip stress free.

Helpful?
V
Voyager56013849190
Verified booking
Family
Standard Room
Stayed in May 29, 2026

"Highly Recommended Massage by Adama"

10.0

Adama gave me an amazing massage experience. She was very attentive, kind, and professional. She really listened to my needs and made sure I felt comfortable throughout the session. I highly recommend Adama if you are looking for excellent service and a relaxing experience

Helpful?
X
X2249ACerinh
Verified booking
Family
Standard Room
Stayed in May 29, 2026

"Not up to Dreams standards"

4.0

We went in May with my husband, 8-year old daughter and mother and father in in-law. This was my 16th trip to Mexico and my second experience at a Dreams resort. I am not at all picky and usually ignore the reviews, but in this case, I wish I didn't. This is the worst resort I've stayed at in Mexico. The food for the most was not good. The best meal I had was at the Italian restaurant. There were very few restaurants open. We planned to have dinner at the Mexican restaurant, but they switched the menu that day to the seafood restaurant and didn't not let anyone know. That was the only day it showed the Mexican restaurant open on the app, and they weren't even serving Mexican, so that was disappointing. And the seafood restaurant was not very good. The buffet wasn't even open daily! So if you could not get into a restaurant until 8 or 9:00 (which doesn't work with kids), you had to order room service to eat. Snack bar is not open during dinner hours either. I was really shocked, as the buffet has always been open for breakfast, lunch and dinner daily at ever other resort I have been to. The pools were filthy. I never once saw them clean them. And to make matters worse, someone pooped in the main pool with the swim up bar, so they had to shut it down. Drinks at the swim up bar took upwards of 20 minutes. Bar tenders wouldn't even make eye contact. Service at the other bars was much better. Upon check in, it took 2 hours for our luggage to get to our room. So we were very late to dinner, as we had nothing but our bathing suits until they brought our luggage. Many cockroaches in the hallway outside of our room. Thankfully, none in our room! We stayed at Dreams Sapphire last year and service and food were excellent, so we were expecting the same level with this Dreams, but were incredibly let down.

Helpful?
2
226bom
Verified booking
Family
Standard Room
Stayed in May 29, 2026

"Dreams puerto Morelos family vaca 2026"

10.0

Enrique at the pool was awesome. Marisela made the best pizza everyday. Dider was our butler, one of the best we have had across the dreams resorts.

Helpful?
Y
Y3602GRanthonym
Verified booking
Friends getaway
Standard Room
Stayed in May 28, 2026

"Excellent service"

10.0

Salvador was the best bartender we had! He was serving us in the preferred club, and made our trip even more memorable! Definitely need to stop in and see Salvador!

Helpful?
R
R5669DDdavea
Verified booking
Friends getaway
Standard Room
Stayed in May 28, 2026

"Awesome"

10.0

Had a great time. Salvador in the Preferred Club is awesome. Makes the best long islands!!

Helpful?