Dreams Puerto Morelos Resort & Spa - All Inclusive

LA HABITACION Y LA CENAS

EL BUFFET ES MUY COMERCIAL Y NO HAY VARIEDAD EN LOS PLATILLOS

chambre confortable , bon service , pas de plage

pas beaucoup d'animation et la situation géographique

Las habitaciones muy limpias, espaciosas y bien distribuidas (preciosa habitación)

Todo bien a excepción de la playa

I don’t think this hotel is up to its rating. PROS: Most of the staff are exceptional and I had a fabulous experience at the spa (shoutout to Frida!), and our butler Didier was fantastic. Aside from that though, food options were super limited especially if you are travelling with children since the French restaurant is adults only. It was also really nice that there is no towel card required for towels at the pool. CONS: ugh, the food. Very…ok, but after a week it was nearly unbearable. Same selection every day, and each person in our group had stomach issues at some time during the stay. Also general cleanliness - the elevators in our building were so gross and dirty, and sometimes animals would get into dishes left in the hallway so there would be food scraps strewn across the hallways. If you bring it to someone’s attention it does get cleaned quickly but if you don’t, it stays like that for days. The main pool was so warm it was like bath water, unsure if that’s from people peeing in it or they don’t keep it cool but either way it wasn’t refreshing.

I had a great time with my partner at the resort. The staff were excellent, specifically Rayli and Eduardo who were especially attentive at the pool and bars and held a very high standard of care during our stay. Overall the food was good at the specialty restaurants and there was a good selection of styles which made every night special. The check in-out process was seamless and made the start and end of our trip stress free.

Adama gave me an amazing massage experience. She was very attentive, kind, and professional. She really listened to my needs and made sure I felt comfortable throughout the session. I highly recommend Adama if you are looking for excellent service and a relaxing experience

We went in May with my husband, 8-year old daughter and mother and father in in-law. This was my 16th trip to Mexico and my second experience at a Dreams resort. I am not at all picky and usually ignore the reviews, but in this case, I wish I didn't. This is the worst resort I've stayed at in Mexico. The food for the most was not good. The best meal I had was at the Italian restaurant. There were very few restaurants open. We planned to have dinner at the Mexican restaurant, but they switched the menu that day to the seafood restaurant and didn't not let anyone know. That was the only day it showed the Mexican restaurant open on the app, and they weren't even serving Mexican, so that was disappointing. And the seafood restaurant was not very good. The buffet wasn't even open daily! So if you could not get into a restaurant until 8 or 9:00 (which doesn't work with kids), you had to order room service to eat. Snack bar is not open during dinner hours either. I was really shocked, as the buffet has always been open for breakfast, lunch and dinner daily at ever other resort I have been to. The pools were filthy. I never once saw them clean them. And to make matters worse, someone pooped in the main pool with the swim up bar, so they had to shut it down. Drinks at the swim up bar took upwards of 20 minutes. Bar tenders wouldn't even make eye contact. Service at the other bars was much better. Upon check in, it took 2 hours for our luggage to get to our room. So we were very late to dinner, as we had nothing but our bathing suits until they brought our luggage. Many cockroaches in the hallway outside of our room. Thankfully, none in our room! We stayed at Dreams Sapphire last year and service and food were excellent, so we were expecting the same level with this Dreams, but were incredibly let down.

Enrique at the pool was awesome. Marisela made the best pizza everyday. Dider was our butler, one of the best we have had across the dreams resorts.

Salvador was the best bartender we had! He was serving us in the preferred club, and made our trip even more memorable! Definitely need to stop in and see Salvador!

Had a great time. Salvador in the Preferred Club is awesome. Makes the best long islands!!