The Chorlton

nothing

there was real bad smell off damp made me sick.there was wires hanging out ceiling just by our door.there was a big hole in our room disguised with a mirror.carpet was filthy.bedding wasn't clean.the wardrobe had thick layer off dust on top.the toilet wouldn't flush properly.the shower doors wouldn't close.the make up mirror light was not working.the decor was very old.the lino in bathroom wasn't fitted properly.we had 1 cheap toilet roll had to buy toilet roll.the wifi didn't work.the front door had a disabled bar to hold onto as there was 2 steps my friend who has a walking stick went to shut the front door and it came out in her hand was lucky I was behind her or she would have fallen.the carpet was coming apart just outside our door.all the doors and front door were dirty.nobody came to empty bins check everything was OK we were the only guests there.it was basically awful I would never recommend it to anyone.there was a big black burnt mark in the wardrobe.the was a ledge above my head that I banged my head into sleeping.the beds were very old and dirty.its the worst place I have stayed in and want a refund.

Jason was the main person who dealt with concerns and also tried his best to sort something out, for instance he reimbursed me for the price of a kettle which i went out and brought as there was not a kettle in our room that both me and my partner and my 1 year old son stayed in.

The smell of weed coming through the hotel, no toiletries provided in room despite being stated on booking/ website. Internet not working in the hotel and were told to tap into wifi/ internet in next hotel to where we were staying at. Loud sound of music (booming) from hotel room above us (room 7) despite me complaining to the hotel owner Clare and also making my concerns aware to Jason who deals with the hotel bookings.

owner was great, attentitive from the moment we arrived

no wifi

I booked a family room wich was meant to have double bed, single bed and a cot, got given a tiny room with a double bed in. Even though I had my 5 year old and 1 year old with me. Kept been told they'd bring a cot, never did, so had the children in this double bed literally had no sleep was an absolute dreadful experience, highly do NOT recommend. £122 for a night of hell even though for the same room I got given its £45 a night so clearly they saw a young woman with her 2 children on her own and tried taking liberties.

Location would have been fantastic

That no one was there when we got there. We rang the number on booking.com, I spoke to the lady she said she would be there for 2 and we could leave our bags but something didn't sit right so we took our bags and went back 2 no one was there she wasn't answering her phone, other people who were booked in showed but couldn't get an answer. Other people in the street said she was in Spain and leaves guests like this all the time. We waited an hour and nothing. We ended up having to find somewhere else to stay. Bearing in mind we had already paid for 2 rooms. And we still haven't received anything from her.