Holiday Inn Express Hotel & Suites Carthage by IHG

The only issue we had was kids jumping up and down or walking hard in room above us.

This was a bait and switch.Outside looked new and well kept. I needed a place for my parent to rest and shower for few hours which allowed us to be near the hospital. We checked in late. The hot water for showers I guess was turned off because there was none. If you went into the bathroom and shut the door it locked and light would go out. Security was iffy because there was at least a one inch gap under the room door! I could see out into the hallway, had to stuff a towel under the door. Lastly, the huge Cockroach that I allowed to have the bathroom. I was not going back in there and get locked in and lights go out. So will not stay again.

Everyone was very nice

Bed was great, that’s always the main thing for me. Everything else was well kept and neat.

The breakfast could use a little upgrade on quality with the sausages and the egg omelettes and the pancakes, but otherwise everything was great.

The staff were very friendly and understanding. Had room issues and they attempted to fix in a timely manner. Even gave us recommendations for places to eat. They were very accommodating with a bunch of basketball teams commandeering the facilities.

The damage to the floor- looked like water damage to the tiles. They were coming up and the blinds were broken, maintenance had to manually lower them because the device that was supposed to was broken.

Paid for 3 reservations on Expedia, checked in to property and was asked for a credit card. They charged my card for all 3 rooms again plus incidentals. 3 days later still no refund from them.

Our shower had zip ties to hold the shower head. Still could not shower appropriate was flooding the bathroom with water. Toilet did not work: had to use hotel lobby bathroom and even the girls handle in that was broke and did not worked. Reported all to staff they said no aware. Tiles in our room was lifting up. Worst holiday inn and even hotel I have stayed in years. I have pictures. Would not recommend. Our whole baseball team stayed there and multiple had problems with their rooms and reported. This hotel should be shut down worked on and reopened. Giving holiday inn a bad name. Not even to mention when we checked in and they gave us keys we went up to a room that had not been cleaned. Still trash, towels and dirty linens from night before. Had to wait on them to clean it before we could go up again.

First, the positive: the staff were all super friendly and kind. However, there were big negatives. My first room reeked of mildew, and I noticed there was a slippery, discolored patch about 2 feet long by one foot wide in the middle of the bathtub/shower floor. I asked if it could be cleaned because I smelled mildew. They came and scrubbed the floor right away, and laid down some kind of precut vinyl patch over the whole area. They said, "Don't worry, that isn't mildew, it's just rust." The next day, I was working offsite. When I got back to the hotel, the mildew smell in the room was so bad, I gagged. I asked for a room switch. The front desk woman kindly got me a room on another floor, which didn't smell like mildew. However, the next morning, I noticed a bunch of little amber-colored ants all over the bathroom counter. I didn't even bother complaining that time, because I have asthma and I wheeze if I am exposed to pesticide sprays. I just took all my stuff out of the bathroom and minimized my use of that space for the last day and a half of my stay. There were still ants on the counter intermittently the whole time.