Crystal Palms Beach Resort

The room was full of insects

We recently stayed at unit 308 at Crystal Palm. It was a great experience, the unit was very nice and clean, and spacious. I’m very particular with the beddings, and it was nicely dressed and neat. The kitchen had everything we needed to use for a few days. The view was very relaxing and yet rowdy enough for the beach city vibe. It was close to a lot of nice restaurants with walking distance. The park was very convenient for us a family. We look forward to staying here again.

The thermostat batteries have been taken out. We walked into a very hot room. We called the front office down the street that we checked in with and he just said he had to call somebody else, but there was no way that somebody was gonna come out today to fix the air. so even though we put batteries in it from one of the remotes, it still would not turn on. we had to leave and barely found another hotel to luckily check into.

We stayed at the apartments at the end of April at the Crystal Palms Beach Resort, Treasure Island. Three adults at 507 and two adults and two children at 407. We were looking forward to a relaxing stay near the beach after a wonderful stay at a villa at Windsor Hills, Kissimmee. But on arrival the words shock and disappointment were our reaction. Both suites were in need of a deep clean, the floors of both apartments are really dirty and walking in the apartments immediately leaves your feet or socks black. The skirting boards are dirty and dusty and look as if they have not been cleaned for some time. The crockery items in 507 are cracked and mismatched and cutlery items were missing, there were only two metal forks for three persons and we used plastic forks from restaurants we had visited. Inside the oven in Suite 507 was greasy and dirty, so much so that we felt unable to use it. In 507 the bath mat was ripped and in tatters and really should have been replaced prior to our arrival. In 407 the fridge door handle was missing and there were no curtains only blinds in the bedrooms which did not fit correctly and let light in. In addition the smaller bedroom light in 407 kept coming on sporadically during the night disturbing sleep. There was nobody on site to report these issues to and since we were only there for one week we decided to make the best of our stay. Also both two bedroom apartments had double beds, ok for 3 adults, but that meant that our two grandsons, 12 and 10 had to share a bed, as there was no bed linen for the pull out in the lounge, which we wouldn’t have used anyway due to its condition. Have emailed the Website and CEO raising these issues and requesting a partial refund for the daily resort fee, no response received despite repeated follow ups. These apartments could be so much better with relatively little work and would turn our stay from being disappointing to a fantastic one.

The view

Need a new broom

Check in was ridiculous. Pull up to find then that I have to get back in the car and drive to a different resort across gulf blvd to check in. While waiting in my car for my husband to check in the guard knocks on my window to question me. Cara everywhere. Property was great except for the bathroom in the front. Toilet was gross. But otherwise great. Lots for my money! Beautiful balcony and lovely pool

nice place to stay

It was a great stay and worked out good , liked each room had its own bathroom

Great location. Lots of room.